Bottega Veneta Opiniones 134

“il portafoglio acquistato meno di 2 anni fa presenta diverse crepe sul bordo. Si richiese quality check e intervento in garanzia. inoltre si richiede quality check sul pellame che presenta in alcune fettucce strani segni come delle crepe” - descrizione di difetti presso negozio in via Condotti, Roma.
“il portafoglio risulta infatti usurato e non sono stati riscontrati difetti di produzione; le condizioni rilevate sono riconducibili a normale usura dovuta all’utilizzo” - per il servizio clienti, secondo gli standard aziendali sulla qualità, praticamente significa che il portafoglio una volta comprato non dovrebbe essere mai usato perché usando quotidianamente si rompe ed è normale.

Acquistata borsa Andiamo il 1 novembre 2025, usata per la prima volta dopo un mese, al terzo utilizzo riscontro che il bordo risulta scucito o difettato, chiamo il servizio clienti che mi invita a portare la borsa presso un loro punto vendita (abito a Brescia e le città più vicine sono Milano e Venezia) non specificando che potrebbero ritirarla loro dal mio domicilio. Verso metà dicembre, in occasione di una mia gita a Venezia, porto la borsa nel punto vendita il commesso la prende in carico e mi dice che verrà inviata al laboratorio così da fare una valutazione. Nel frattempo mando una mail al servizio clienti segnalando la questione e richiedendo o la riparazione o la sostituzione o il totale rimborso. Dopo svariati solleciti a fine gennaio ricevo la risposta: la borsa non può essere sostituita o rimborsata non ha difetti sono stata io a danneggiarla e per rimediare devo pagare 270,00 €!!! Faccio presente che è una borsa costata piu di 3500€, utilizzata 3 volte con tutte le attenzioni del caso, la legge stessa a tutela del consumatore prevede una garanzia di un anno dalla data di acquisto per qualsiasi difetto.
Sono veramente DISGUSTATA del trattamento, mia sorella ha avuto un'esperienza simile con Gucci, la borsa è stata ritirata dal suo domicilio e sostituita!
Ritengo l'azienda totalmente poco seria, avrebbero potuto rimediare con un intervento per loro di pochissimo costo, salvando l'immagine e soprattutto riservando un trattamento post vendita adeguato.
PRIMA ESPERIENZA E ULTIMA. Le varie reviews sono una conferma della scarsa qualità dei prodotti.
Che schifo!

I am extremely disappointed with Bottega Veneta. I bought a bag and bracelets, paying a lot of money for what I thought was luxury quality. But the colour on all my items is already fading and peeling after very little use. This is completely unacceptable for such expensive products. The quality does not match the price at all. I will never buy Bottega Veneta again, and I strongly advise others to think twice before spending their money.

Products are highly quality and im happy about my purchase. The only problem is the staff and customer experience in the store.

Their customer service is truly atrocious. How is this label considered one of the best? I tried to purchase a belt from the store in Lisbon, Portugal as a Christmas gift and the experience felt like I was dealing with a government department more than a high end luxury brand. Totally disinterested staff and no follow up to my queries on its availability. My queries were entirely reasonable as well. I felt like I was begging them to take my money. Screw that.

pessimo, si affidano a corrieri assolutamente inaffidabili che non rispettano le consegne e neanche ti dicono quando ti arriverà il pacco …. comprate da altri marchi più seri ed affidabili

What a terrible customer service — I’m so disappointed. It took over three (!) months to have the zipper on my bag repaired. No one could tell me how long it would take, and every question I asked was met with the same answer: “we don’t know.” Such a high-end brand, yet such poor service. Unbelievable. On top of that, the bag has been wearing badly at the corners — and that within just two years. Apparently, they “couldn’t do anything about that”…

Bottega Veneta: never again!

juste top, simplement l'une des meilleurs maison actuelle

I ordered a purse via their online website and paid $35 for overnight shipping. Unfortunately, I received a completely different bag. Given that I had issues with wrong products in the past, I always record myself opening expensive purchases so I can always use it as evidence in case there is a problem. I took videos of myself opening the bag, finding the wrong product, and then packing it and sending it back, even photos of the FedEx drop-off confirmation. I talked to their customer support over the phone regarding this problem and then, according to their advice, I sent it back the same hour I received it. Three months later, there is no refund or exchange. You cannot call yourself a luxury company if you cannot quality check prior to shipping out goods that are worth thousands of dollars and take months to complete the exchange or refund. I would not recommend the customer service at Bottega Veneta and will no longer be shopping at this brand.

3.900 € für eine Tasche bezahlt. Meiner Frau hat sie nicht gefallen. Zurück gesendet aber keine Gutschrift erhalten. Das Paket ist angekommen. Aber keine Tasche in dem Paket. Service war per Mail nicht erreichbar. 9 Tage später eine Mail bekommen, dass der Fehler bei mir liegt. Habe den Fall jetzt bei der Mastercard gemeldet.... 3.900€ sind bis jetzt weg. Nie wieder dort bestellen !!!!

The botega Venetta store in Tucson, Arizona are not paying their employees on time
Several of the cashiers, mainly females and mainly single have not been paid for a period of time.
HR told the girls to mind their own business
They also said that the person who makes out the checks is trying to clean up his checking account and they will have to wait a week.
The person that I know that works, there has not eaten in five days.

I bought a pair of sunglasses from Bottega Veneta. The sunglasses case was made of such poor quality material that it warped, peeled, and started to come apart. I told them that such a poor quality case was unbecoming of such an expensive brand and that I was embarrassed to take it out of my bag. I wrote to them to make up for it and replace it with a new case. This expensive brand responded with an email that was completely unbecoming of them. They said they couldn't replace it and that I would have to buy a new case from their website. This is truly embarrassing; I'm embarrassed for this brand.

Terrible !!! My bag leather peeled by itself cause of their own quality , ı went to store for repair or exchange , they refused exchange also they wanna charge me for the repair service !!after şt came from repair they didn’t do anything it is at same peeled condition. İt is a really shame for this brand name , ı had never such a terrible service in other luxury brands, ı will never ever touch or buy again from Bottega!! İ highly recommend please stay away from this brand and don’t waste your money !

Most terrible customer service I have ever experienced. Two pieces are damaged and need repair. Both are quality related issues. At first they didnt even want to accept my repair and then after they want to charge me €60 to glue my boots down? The other repair cant even be fixed because they dont have the parts anymore to fix the item.. While the item is still being sold online? Never ever buying from them again. What a waste of money.

Do not buy, poor quality and bad customer service! I bought a card holder which was very expensive. After 4 months the seam started to split and a whole appeared, I contacted customer service who said it was 'natural wear and tear' and offered to repair to for £80. I disputed this and got no response. Very disappointed all round.

I had an EXTREMELY disappointing experience at the Bottega Veneta store in Doha Airport.
Upon arrival, I saw a bag I wanted to purchase that was on sale but when I tried to purchase it I was told I couldn’t buy it unless I had a departing ticket.

I spent significant time in the store with the associate, expecting a smooth purchasing process, only to be denied at the till due to a lack of clarity in your policies.
I had just arrived at the airport but I was leaving in a couple days.
I explained I would be flying out in a few days and the sales associate told me she would reserve the bag.
She messaged me on WhatsApp to confirm.

However, when I called the store later to let them know I have my departure ticket and I can make the purchase - I found out she never reserved the bag—nor did she notify anyone of our conversation, or even let me know she wouldn’t be reserving it. I had to chase them repeatedly, racking up an international phone bill, only to be met with vague answers and zero accountability.

I had the chance to buy the same bag at Bottega stores while I was on holiday but I didn’t because I trusted the staff at Duty Free who said it was reserved for me.
Furthermore the bag was still available to order in to the store as I was informed by my Sales Associate in Bottega London, however Bottega in Doha airport did not make the effort to explore other options.
I also asked to be informed when the next sale would happen and—no surprise—no one ever got back to me.

I filed a complaint but the managers were dismissive and didn’t even apologise until I directly told them it was unacceptable that no one had apologised. They offered no solution, just told me I could return to the airport and buy any remaining bag—basically what any walk-in customer could do.

This was NOT luxury service. It was careless, disorganised and unprofessional.
I expected so much more from a brand like Bottega Veneta. This experience falls far below the standards of customer service one would expect from a store operating in a premium duty-free environment. No wilful apology, no solution, just dismissiveness and rudeness. This is not what I expect from a luxury brand. AVOID if you value proper service.

I ordered a bag online and paid for the $25 overnight shipping and received a different bag. I always record myself opening large purchases because you can always use it as evidence incase there is a problem. I took videos of myself sending it back and photos of the FedEx drop-off confirmation. I sent it back the same hour I received it and talked to Shakia and Ethan regarding this problem over email and the online chat feature. There was no resolution and was told it would take 10 business days to to complete the exchange. You cannot call yourself a luxury company if you guys cannot quality check prior to shipping out goods that are worth over thousands of dollars and take 10 business days to complete the exchange. Also, the return was delivered the next day and was not scanned yet because it still says "awaiting return" under my account. I would not recommend the customer service at Bottega Veneta and will no longer be shopping at this brand.

Tutto perfetto. Non comprendo il motivo per il quale ci sono recensioni così negative. Ho ricevuto l’ordine in 24 ore con assistenza clienti disponibile ed efficiente. I prodotti Bottega Veneta che già conoscevo sono sempre una garanzia, peraltro.

SCAM ! Delivered me fishing hooks instead of a Prada hoodie & D & G polo!
Need closing down.

Produit (portefeuille) sélectionné en ligne, mais indisponible en vente à distance. Je renseigne le formulaire de "réservation" pour la boutique au Bon Marché à Paris. Demande de réservation confirmée le 29/12/2024. Depuis ? Rien. Aucun retour du service client, pas de prise de contact du Bon Marché... Personne ne répond au téléphone. Habitué au maison de "luxe" qui soignent leur relation clientèle. Si le client est traité ainsi, la qualité des produits doit être tout aussi peu soignée.