Bournemouth Airport Opiniones 

1792
TrustScore: 2 sobre 5

2,2

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Peak time yesterday, with many departing flights and the security line had one scanner operating. The queue was overflowing. Luckily, a Ryanair operative came and got us passengers for the next flight... Ver más

Valorada con 1 estrellas sobre 5

Just want to warn people of Taxi scam !! If you land after midnight there is no shuttle back to Parley Lane car park . We had the experience of this , as we walked out the airport was immediately... Ver más

Valorada con 5 estrellas sobre 5

I was genuinely gobsmacked when I arrived at Bournemouth Airport – I honestly felt like I was in another country. The whole place has such a relaxed and welcoming feel. The customer service was... Ver más

Valorada con 1 estrellas sobre 5

Extortionate car parking rates .. I paid £82 for a four day stay.. ??? Food and drinks …equally poor quality / over priced… £7.49 for a pint of Heineken … really?, . Gatwick is chea... Ver más

Información sobre la empresa

  1. Aeropuerto
  2. Parking

Escrito por la empresa

Bournemouth Airport is owned and operated by Regional & City Airports (RCA), part of Rigby Group plc. The Bournemouth Airport Management Team, together with over 220 members of staff, oversee the daily running of the airport. The primary function is the management, delivery and operation of a range of airport services which enables passengers to move through the airport terminal building onto and from an aircraft in a safe manner with minimal delay and disruption. Bournemouth Airport is also committed to monitoring and improving the overall quality, environmental and health and safety performance in all aspects of service delivery.


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
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2,2

Todas las opiniones

(1792)

49 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

People vaping cannabis inside baby changing room

What’s with telling people to go vape medical cannabis inside the baby changing room Bournemouth Airport? Seriously?
Im all for medical cannabis but this should be done in smoke area or any open area, definitely NOT in the baby changing room.

23 de marzo de 2025
Opinión espontánea
Logotipo de Bournemouth Airport

Respuesta de Bournemouth Airport

Hi Nikki, we are so sorry to hear of your experience at Bournemouth Airport. Your feedback has been passed onto the relevant team to be reviewed and addressed but if you would like direct contact in relation to your complaint, please fill in the Contact Us form on our website: https://www.bournemouthairport.com/contact/

Valorada con 5 estrellas sobre 5

Love it

Love it. What a perfect little airport and everyone so helpful. Particular shout out to Phil in the car park (which is a bit expensive, but very convenient).

10 de marzo de 2025
Opinión espontánea
Logotipo de Bournemouth Airport

Respuesta de Bournemouth Airport

Hi there, thank you for getting in touch to pass on such lovely feedback. We will ensure this is passed onto the airport team and hope to welcome you back very soon.

Valorada con 5 estrellas sobre 5

WELL DONE BOURNEMOUTH AIRPORT We were unable to take our flight from…

We were unable to take our flight from Bournemouth due to illness at the last minute before boarding. Everyone at Bournemouth Airport was kind and helpful. We were never treated as if we were an inconvenience. Well done Bournemouth - you are doing a wonderful job.

11 de febrero de 2025
Opinión espontánea
Logotipo de Bournemouth Airport

Respuesta de Bournemouth Airport

Hi Margaret, we are so sorry that you were unable to make your flight due to such an unfortunate situation. At Bournemouth Airport, we are committed to ensuring everyone's journey with us is a positive one, even when things don't go according to plan. Despite the disappointing development, we are glad to hear that you felt appropriately cared for in the circumstances. We hope that you are doing better and are able to make it to Bournemouth Airport for a new flight soon.

Valorada con 1 estrellas sobre 5

What a waste of a good opportunity...

What a waste of a good opportunity...
Price of carpark. A joke
Comfort in arrivals lounge. Appalling. I am waiting right now in freezing cold conditions
Bad transport links.
Condescending staff

9 de febrero de 2025
Opinión espontánea
Logotipo de Bournemouth Airport

Respuesta de Bournemouth Airport

Hi Michele, we are so sorry that your experience with us was not a positive one. At Bournemouth Airport, we work very hard to ensure that everyone's travel journey meets all of their needs, so we are very sad to learn that this was not the case on your visit. We will pass on your feedback to the relevant team to review and address but if you would like direct contact in response to your complaint, please fill in the Contact Us form on our website: https://www.bournemouthairport.com/contact

Valorada con 1 estrellas sobre 5

80s treated badly by “special assistance”…

2 passenger of 80s were treated terribly by Bournemouth Airport special assistance staff on Friday night (my mum and aunt) and staff showed little help towards them.

Person them wheeled from the plane to the baggage hall and left them there.

No other member of staff helped these passengers, thus after several requests it resulted in one passenger having to remove their cases and sustaining a bad cut on her leg, ending up in Lymington hospital visit, plus another revisit again to the hospital this week. It’s all documented at the hospital.

It’s disgusting how Bournemouth Airport treat “special assistance” passengers,
Both regularly receive assistance and this shambles has only happened in Bournemouth Airport.

I hope the “special assistance” are proud of this shocking service.

Bournemouth would have got no stars, but it wouldn’t let me.

17 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service

We travel to & from Bournemouth airport frequently and always have a pleasant hassle free experience but on Sunday 12th January 2025 arrived from Alicante at approx 10.30pm to find out car battery was dead. The staff were absolutely fantastic in trying to sort this for us, in particular three young lads, Ollie, Elliott and Lewis who went over and above their normal roles and not only tried to charge our battery ( this did not work unfortunately) but they then pushed our car out of space & managed between them to jump start us and saw us on our way. We can't thank you guys enough, what fabulous customer service and a credit to the airport. Thank you so much.

12 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Exorbitant parking charges, poor transport links

This airport tries its hardest to force you into exorbitant parking charges.
Busses are poorly synchronized to flight times and only 3 to and from a day.
To walk from the town or off site parking, there is only a muddy path by the road side with signs trying to stop you using it.
Overall a very poor service.

22 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Special assistance

5*
Would rate more if we could! Amazing experience with special assistance from start to end. A big shoutout to Damon who is the most helpful, friendly and calm energy which is what you need when flying with someone disabled. We hope to have him every time we fly as he is the best! Also Ollie and Olly were really helpful, mature and friendly, nothing was too much for them! You guys always make it an amazing experience and take away the stress of flying with someone disabled. Keep up the good work! And we look forward to hopefully seeing you soon!

26 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No public transport, endless queues

No public transport, questionable security and endless queues.

There are public transport options to this airport, a bus runs 3 times a day in the summer, not even a dedicated shuttle bus but a public bus that makes frequent stops and takes an hour to do a 10 minute car journey.
If your flight isn’t timed with one of the buses you have no option but to pay £5 to be picked up/dropped off. Some taxis will drop off in Hurn Court Lane opposite but you’re then faced with a walk along a muddy path that’s often overgrown with weeds, there is no pavement.
Airport drop off charges were introduced in the U.K. to encourage passengers to use public transport but it feels like shameless profiteering when there are no viable public transport alternatives.

I’m sure if you’re leaving from Bournemouth on holiday and then arriving back there then parking opposite the terminal is a boon but passengers travelling the opposite way, for a temporary stay in Dorset, are just not catered for.

Security is badly organised. Long queues build up because there aren’t enough scanners in use but even worse is the way the queue is set up. As passengers approach they come from the side and as a result tend to stick to the first of three “bays” to place their belongings in a tray. The refrain of “move right round please” is almost a constant. A bit of thought and planning could make it much more efficient.
And security guards should not be saying “you’re the most beautiful young girl I’ve ever seen”, to a 15/16 year old. No matter how innocent the comment may have been meant I’m sure the teenager in question did not want to hear that from one of a team that may shortly be asking to pat her down.
There’s a sign at security asking everyone to remove all shoes and jumpers. Luckily it wasn’t wholly enforced but I’ve never heard of that at any other U.K. airport. Are the scanners particularly deficient here?

Through security and it’s a shabby warehouse.
Duty Free shop is on a par with any other and there’s a WH Smith’s shop. The Navigator bar is awful. There’s a queue of up to 50 people waiting to be served at one till. Order a hot drink and after paying you then have to wait in another queue. You need a table number to order food, as I was travelling on my own, I memorised 3 table numbers before queuing but they had all gone for I was served.
Leave my bag at the table? I’m not doing that at an airport, not again….

Tables are incredibly sticky, dirty dishes pile up, it’s not a pleasant experience, although the food was well cooked.
I’m waiting at the gate now and already people are queuing. We’re not going for an hour and the inbound aircraft won’t be here for 20 minutes.
What is it with English people and queuing?

Bournemouth lacks the facilities of a larger airport but has none of the convenience of a smaller one (such as Southampton, where you can be on the train 10 minutes after landing).

22 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I supposed to go on holiday from…

I supposed to go on holiday from Bournemouth airport for my birthday, we were refused to fly because apparently my girlfriend passport is 'damaged'. We were refused at the check in desk.
The next day we went to France with the same passport and no issues.
Ridiculous

12 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unacceptably loud engine noise

What is the hideously loud noise coming from Bournemouth airport early (7/8 am) every morning for the last 2 days (and this is not the first time)?? It’s way louder than planes taking off or landing - it’s a massive roaring sound that goes on and on. I live 2 miles away and it’s really loud where I am - imagine living closer!! Get a grip Bournemouth Airport- how arrogant must a corporation be to think it’s acceptable to inflict this on thousands of people!??

18 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Staff caused The queue at security trailed back to…

The queue at security trailed back to the cafe at 5.30am.
Jobs worth on the conveyor stopping customers with more than one small bag of liquids and denying them from taking them.So as expected nobody is going to abandon carefully selected small 100 ml sized liquids and looked for customers to carry them who were able and happy to assist.
This old boy took great delight in causing the delay and upset to everyone.
He should be sacked or at the very least retired.
We just got through when our flight was boarding already.

29 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

There is no way to get to this airport…

There is no way to get to this airport other than by private car or taxi. Coming from Bournemouth station ask the taxi driver to drop you in the lane opposite the entrance to the airport and you will save £5.00. You can walk from there. Part of the foot way is unmade and awkward for wheely cases but otherwise it's OK.

4 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Having lodged noise and new flight path…

Having lodged noise and new flight path complaints to the *environmental* team and even being told a pilot *got lost* as an answer to why a commercial aircraft was flying so low over your are (thanks Debbie) it’s become quite clear that this Airport doesn’t care about the house occupants, environment or any of the people that have the misfortune of living near this badly run organization. This is especially important as they seek permissions for any expansions. The appear to take your calls as a joke (only made 2) and you can almost taste the comedy factor being enjoyed by other minimum wage employees within earshot of the person taking the call. Private jets and commercial aircraft seem to making their own rules as the sky above Avon Castle / Ringwood take on a new nuisance. I have never flown from this place but can only assume the other bad reviews paint a picture of a total lack of care across the board

28 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Special assistance

I flew from Bournemouth on the 15th July and I cannot fault the parking and the special assistance.
I was assisted by Tyrone who was absolutely amazing and made the whole airport experience completely stress free.
Tyrone is great to chat with and the perfect personable caring individual to assist without judgement.
I would fly from Bournemouth again purely for the assistance which was the best I’ve ever experienced.

15 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terribly slow through security at 6 am

Terribly slow through security at 6 am. Staff need a medal for working at this airport. Cafe chaotic, dirty, and expensive. Toilets dirty at that time in the morning is disgraceful. Lots bad reviews for this airport, it needs someone to sort it out. Will not fly from here again

29 de julio de 2024
Opinión espontánea

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