Customer service: Sarah has been amazing at helping me sort out things with the house. She is polite, understanding and tries her best to solve problems with minimum disruption. Couldn’t recommend h... Ver más
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Consulta las opiniones de los clientes
AVOID AVOID AVOID About 3 years ago myself and 2 others put down a holding deposit for a place, secured a viewing and then due to change of circumstances and time had to go for anothe... Ver más
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Honestly the best experience i’ve ever had with an agency. They replied basically within the hour (if not quicker) of every email I sent. They replied after working hours too ! Super helpful and ac... Ver más
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I recently had a virtual viewing with Bread & Butter for a place that's being refurbished, and it was such a smooth experience! Booking it was super easy, and they gave me loads of example pics, mood... Ver más
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Información sobre la empresa
Escrito por la empresa
At Bread and Butter, we believe that where you live during your time at university is just as important as the university you go to. This time is your opportunity to plant new roots, further your skills, and grow as a person. To do this, you’ll need to feel at home. Our mission is to create a modern solution for student accommodation. From studio lets to 8-bed properties, we offer an impressive variety of student accommodation options, so you’ll be sure to find the right fit!
Información de contacto
Bromley Barn, Elkstone Studio,, GL53 9PQ, Cheltenham, Reino Unido
- 0330 043 5857
- www.breadandbuttercollective.co.uk
3,4
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69 opiniones
Ha contestado el 91% de las opiniones negativas
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AVOID THIS IS A MODERN DAY SCAM
AVOID AVOID AVOID
About 3 years ago myself and 2 others put down a holding deposit for a place, secured a viewing and then due to change of circumstances and time had to go for another property. We had to agree to an online form to get to the next step which was the holding deposit. We did not sign any contract only pressed a few buttons to get to the next step.
Apparently on their terms this is legally binding. We then have been pestered with emails about payment ever since, even 3 years later. We never got given keys and we never moved in! We were told it is our responsibility to find a new tenant and the ‘contract’ would remain in place until we did.
We were unsuccessful in finding a tenant and so they then started pressuring our guarantors as well as ourselves for money.
When sent copies of our ‘tenancy agreement’ we could see they forged a signature on our behalf, which is illegal.
We are still dealing with the pressure and emotional turmoil all these years later which is disgusting. The online process mean we were trapped in this situation and then we were never able to reach an actual human to reach a solution, just automated email after email.
They also rebranded a year later which has made it impossible to find a root to the problem. The only way out is through taking them to court which I strongly encourage anyone else with the same experience to go ahead with.
The directors of this company are also directors of hundreds of others. We are now collectively in 18k of debt and I imagine a large part of their wealth is dirty money through scamming vulnerable young people that aren’t experienced enough to know any better. I feel relief in the other 1 star reviews as it confirms we are not alone in our struggle. These people are so incredibly out of touch with how the cost of living, among other things, make it impossible to reach a realistic solution.
4 de abril de 2026
Opinión espontánea
Respuesta de Bread & Butter Collective
Thank you for taking the time to leave this review. As you haven't left a name and we're unable to locate your account from the details provided, we'd really encourage you to get in touch with us directly so we can look into your specific situation properly.
We're sorry to hear you've been left feeling this way - that is genuinely not the experience we want anyone to have.
We do need to address one point directly: the suggestion that signatures were forged is categorically untrue. Our entire process is conducted online, and no handwritten or manually applied signatures are involved at any stage. What appears on the agreement reflects the electronic acceptance completed through our online platform, which is a widely used, legally recognised process.
Regarding the binding nature of the agreement, we do make every effort to be transparent about this. The first page of the agreement explicitly states that it is legally binding, and the online steps are designed to ensure all parties understand what they are agreeing to before proceeding.
We recognise that pressing buttons online can feel informal, but the legal framework around digital contracts is well established and exists to protect all parties.
We genuinely would welcome the opportunity to speak with you directly and understand your situation in more detail. Please do reach out to us - we want to find a constructive path forward and ensure your concerns are heard by a real person.
Ripping off uni students -diabolical cowboys the lot of them
Would give it 0 if I could- avoid at all costs. Absolute cowboys. First I booked a viewing for a 3 bed flat, it was booked for nearly a month. They cancelled the viewing the morning of because it had been let over the weekend and they don’t hold properties unless you pay. Convenient. Next they gave us a 6 bed house with exclusivity of all rooms for a good will gesture. To then tell us our 3 bed was back on the market and if we wanted it. We told them no we wanted to keep the 6 bed house. Unfortunately we didn’t have a say in it clearly. It was a polite way of telling us we and have the 6 bed because it was t financially viable for the landlord. I completely understand it from the landlords perspective. But that’s not my issue. I couldn’t give a sh*t how much money the landlord does and does make. After this we agreed we’d have to go into the 3 bed after all because otherwise we’d be homeless. The woman named ELLA, who is the only human I interacted with at this company stated we could book a viewing because we hadn’t seen it the first time. I received an email a day later from Ella claiming I had declined the offer to move. Sorry??? And that another team saw the email I had sent saying we didn’t want the 3 bed we wanted to stay in the 6 before before we realised we didn’t get a choice. Ella promised me first refusal and a prompt viewing for the 3 bed because of all the time wasting. THAT WAS A LIE. everything that comes out of Ella’s mouth and the companies is a lie. I’ve tried ringing them today 12 times and have received answer machine every time. Sack this woman. Empty promises all round, messing around, LIARS, DONT TRUST, ABSOLUTE COWBOYS. Ripping off uni students they should be ashamed.
8 de marzo de 2026
Opinión espontánea
Respuesta de Bread & Butter Collective
Hi Alice,
We are genuinely sorry that the process of finding a property with us did not go smoothly, and we fully understand how stressful the search for student accommodation can be - particularly when circumstances change at short notice.
We appreciate how frustrating it must have felt to have a viewing cancelled, and we are sorry for the inconvenience this caused. Unfortunately, properties are let on a first-come, first-served basis, and on this occasion another group reserved the property before your viewing took place, something that, while disappointing, is beyond our control. This is completely standard process when letting a property. We did our best to keep you informed promptly and to offer alternatives throughout, and whilst we recognise the disappointment caused when the Landlord's offer was ultimately withdrawn, we are confident that this was communicated to you as promptly as possible. We also offered a number of other options to try to find a solution that worked for your group.
The team have reviewed the communications and Ella did not promise that you could have the 3 bed. As discussed, the 3 bed property was becoming available due to the existing contracted group wishing to drop out. They subsequently changed their mind and decided to stay at the property, which again whilst we appreciate is frustrating is out of our control.
A member of our team called you this afternoon to discuss your concerns, and whilst we appreciate you may still feel frustrated, we hope it demonstrated that your experience genuinely matters to us. We wish you and your group every success in finding the right home, and wish you all the best for the year ahead. B&B
Awful company
Awful company - extremely shady
We are trying to leave as we have only put our holding deposit down as a group. Due to changes in finances we can no longer proceed with the house. We haven’t even moved in! They say we have to and we have to continue paying rent. This is genuinely ridiculous and is causing a lot of emotional upset for us and especially me I have had so much mental distress over this.
This company has a lack of humanity and compassion and no one on the phone is able to answer my questions. They just say “put a message on the portal” but they don’t respond to it for days.
Me and my group are going to talk to the university and council for guidance as to how to escape this horrible company
13 de febrero de 2026
Opinión espontánea
Respuesta de Bread & Butter Collective
Hi Steph, We are sorry to read that you feel this way and that the situation has caused you distress.
For clarity, once a tenancy agreement has been signed by all parties, it becomes a legally binding contract. This applies regardless of whether the tenancy has started or whether the tenants have moved into the property. Signing the agreement confirms a commitment to proceed under the agreed terms.
We fully understand that circumstances can change unexpectedly, particularly for students and groups. While we cannot simply cancel a signed tenancy, we have explained that we are willing to assist by advertising the property to help find suitable replacement tenants. However, as set out in the agreement, liability for the tenancy remains with the original signatories unless and until a replacement tenancy is secured.
With regard to communication, we operate through our portal system so that all correspondence is properly logged and traceable for both parties. We aim to respond as promptly as possible and apologise if you have experienced any delays during busy periods.
We are always happy to provide clarification in writing regarding contractual terms and next steps, and we encourage you to continue liaising with us directly so we can work constructively toward a solution.
Best wishes,
B&B
The positives are real
The positives are real: refurbished units, a pet-friendly policy, and a prime location. The customer service team usually replies quickly, and the tenant portal is genuinely impressive — clear records, easy maintenance requests, and payment visibility.
However, over the past six months there have been recurring issues that affect basic comfort: water outages, laundry room problems, Wi-Fi going down, and false alarms. These aren’t one-off teething problems — the pattern has made the experience more stressful than it should be at this price point. I’m not fully sure the overall value has felt fair for what I’m paying.
I’m leaving this review because the foundation is good, but reliability and preventative maintenance need to improve.
11 de febrero de 2026
Opinión espontánea
Respuesta de Bread & Butter Collective
Thank you for taking the time to leave such a thoughtful and balanced review. We truly appreciate you recognising the positives, particularly the refurbished apartments, pet-friendly approach, location, and the ease of using the tenant portal. It’s great to hear that these aspects have made a difference.
We’re genuinely sorry that recurring service disruptions have caused frustration. We understand how issues like water outages, Wi-Fi interruptions, laundry room faults, and alarm activations can affect day-to-day comfort, especially when they happen more than once. While some of these matters involve third-party providers and essential systems, we are continuously working to improve reliability and reduce disruption wherever possible.
Your feedback really matters to us, and we’re committed to ensuring the overall living experience matches the standard we aim to provide. If there’s anything ongoing, we’d be very happy to look into it further with you.
B&B
If I could give 0 stars I would
If I could give 0 stars I would. Very nice accommodation but they will scam you as soon as your tenancy is over.
4 de agosto de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Hi Lindsey, We understand you’re getting in touch regarding your end-of-tenancy costs. We provide photographic evidence to help explain any charges, so it appears there may have been some misunderstanding.
Please contact us via the tenant portal so we can locate your account and review this for you in detail.
Thanks, B&B
Customer Service Review:
Customer service:
Sarah has been amazing at helping me sort out things with the house. She is polite, understanding and tries her best to solve problems with minimum disruption. Couldn’t recommend her enough. 10/10 thank you so much!
14 de enero de 2026
Opinión espontánea
Respuesta de Bread & Butter Collective
Thanks so much for your kind review Tilly! We are over the moon that you are happy with the service you have received! Thanks, B&B
Honestly the best experience i’ve ever…
Honestly the best experience i’ve ever had with an agency. They replied basically within the hour (if not quicker) of every email I sent. They replied after working hours too !
Super helpful and accommodating.
I would highly recommend. Especially for students.
3 de noviembre de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Hi Erika,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you had such a positive experience with us. Our team always aims to be as responsive and supportive as possible, especially for students navigating the rental process, so it’s great to know this made a difference for you.
We really appreciate you taking the time to share your feedback and for recommending us so highly. Wishing you all the best in your new home!
Thanks again!
B&B
DISGRACE! AVOID AT ALL COSTS!
AVOID AT ALL COSTS. My partner rented a house from Bread and Butter and has since had nothing but problems with this disgraceful company. She has experienced house viewers being given access to the property without a housing agent, allowing them to roam around her house without her knowledge and with no warning. She literally found 2 women looking around her house alone who had been let in by a tenant of another flat at the instruction of B&B. Agents and maintenance men let themselves in without letting her know. This has been a terrifying experience for her as a young woman living alone, finding random men wandering around in her house with no explanation. This company is beyond unprofessional. The house was also FILTHY when she moved in, there was human waste around the bathroom, footprints on the dining table and hundreds of spiders. There had clearly been no attempt to clean the house after the last tenants moved out. Also, there is mould around the house and in her bedroom. And there was a gas leak at the property when she moved in, which she discovered. This has happened twice! The bins outside the building were not collected for over a month, causing rubbish to be piled up on the floor, almost touching the front door of the property. Bread and butter wanted to take no responsibility for resolving this, even though the council made it clear that it was their responsibility. Due to this negligence, there is now a problem of people going through the bins, spreading the rubbish around even more and creating the perfect condition for rats. She is not given the courtesy of being informed of major changes in a timely manner. Just the other day, she was sent a message saying, "By the way, a man is moving into your house TODAY". Why was she not given advanced notice?! Even worse is that the man moving into her flat came from a different flat in the same property and had been literally forced out of his home by B&B for no good reason. We have made MANY formal complaints about this business to the council and will continue to do so. Since my partner moved into this property, she has had nothing but uncertainty and anxiety. Bread and butter think that because their tenants are young people, they can treat them however they want, and that tenant rights don't apply to them. SHAME ON YOU! If you want my advice, buy a tent and live outside; you'll have more peace than renting from this organisation.
23 de octubre de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Good Morning Derrick,
Thank you for taking the time to share your feedback. We are very sorry to hear that your partner’s experience has caused distress, and we take all tenant concerns seriously.
We would like to provide some context regarding the points raised:
· Viewings: Every time a viewing is booked, tenants receive a notification and a reminder. Under no circumstances do we allow viewings without a trained viewing agent present. A mix of viewing agents, students, and tenants may conduct viewings, we acknowledge that this may sometimes cause confusion. There was one rare instance where the tenant was not notified due to a system error, which we rectified promptly and apologised for.
· Maintenance: All maintenance requests are acknowledged via email, and tenants are informed once a job is raised, including its priority and expected timeframe. Contractors are instructed to knock before entering, and tenants should report any breach of this immediately so we can follow up.
· Cleanliness: Unfortunately when your partner moved in, the property was not cleaned to standard after it had been used by contractors. Typically, in such circumstances, we arrange for a full professional clean to ensure the property meets our standards. In this case, as the tenant chose to take care of the cleaning personally, we provided a Deliveroo voucher as a gesture of apology for any inconvenience caused. We always aim to ensure properties are in excellent condition, and in the rare instances where issues occur, such as contractor oversight or delayed cleaning, we act quickly to address them. We also regularly monitor our cleaning contractors’ performance to prevent similar situations from arising in the future.
· Mould: We have not received any reports of mould at this property. If there are any issues, these should be submitted via the tenant portal so we can investigate and address them promptly.
· Gas Leak: The gas leak occurred at another property, and access was required through the tenant’s flat. While such maintenance issues are occasionally unavoidable in any property, we acted quickly to resolve the issue with minimal disruption.
· Bin collections: The issue with the bin area was due to missed recycling collections which are the responsibility of the council. We chased them multiple times to arrange additional collections and instructed contractors to tidy the area.
· Room allocations and gender: The property is a house share, and the landlord is entitled to rent out available rooms. It is illegal to discriminate based on gender, and all tenancy allocations are managed in line with the law. We apologise if adequate notice was not provided and have raised this with the relevant team.
· Tenant relocation: The tenant was in no way forced out of his home; he was given the option to stay or to move.
We genuinely regret any distress experienced and are committed to addressing concerns promptly. If there are ongoing issues at the property, we encourage tenants to contact us directly via the portal so that we can investigate and resolve them as quickly as possible.
B&B
The team was patient and attentive to…
The team was patient and attentive to my requests, they provided prompt and informative responses along with providing alternatives to solve my problems.
17 de septiembre de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Hi Yassine! Thank you so much for your kind words! We’re delighted to hear that our team was able to provide patient, attentive support and helpful solutions to your requests. Your feedback means a lot to us, and we’re so pleased that you had a positive experience. B&B
Great, Speedy response
Had a wonderful experience asking about adopting a cat! Keri was very quick getting back to us and seemed super lovely!
5 de septiembre de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Hi Kit, thanks so much for taking the time to leave a review, we are so pleased you had a great experience. Happy to confirm that Keri is just as lovely as she seems! Thanks, B&B
Awful company to live with
Awful company to live with. Do not send any contractors out to the house despite saying they will. Will scam you out of money at the end of your house contract. Our house wasn’t livable for months after we moved in but they didn’t seem to care at all. Another student housing company that’s trying to scam students. Go with anyone but them.
8 de agosto de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Hi Liberty,
We’re disappointed to hear that your tenancy did not meet your expectations. We understand how frustrating it can be when issues around property condition or maintenance take longer than they should, and we’re reviewing your case to see where improvements could have been made.
With regard to your concerns about end-of-tenancy charges, please be assured that we are committed to handling these fairly and transparently. As explained in the communications sent to you at the time, any queries can be submitted through the End of Tenancy Payments page on your resident portal. Once a query is raised, your account is placed on hold until the matter is resolved, and our team will either provide a detailed response or confirm that it is being investigated.
We know reviews like yours are important for students considering their accommodation options, and we want to be clear that our focus is on providing safe, well-managed housing rather than unfair charges. We appreciate you sharing your experience and will use it to continue improving our service for future residents.
The Bread and Butter Collective Team
Complaints
They were quick to respond to our complaints and also provided the necessary procedures should in case they couldn't show up. I had a lovely stay as the house is warm and cosy ☺️
29 de agosto de 2024
Opinión espontánea
Respuesta de Bread & Butter Collective
Thanks so much for taking the time to leave us a review! B&B
We had no WiFi for 2 months and screwed once leaving
We had no WiFi for 2 months in an awful house with water and mold damage. After months of complaining we were moved to a new flat. Now after moving out we are being over charged. Awful company they don’t care about you avoid at all costs.
5 de septiembre de 2024
Opinión espontánea
Respuesta de Bread & Butter Collective
Hello Will,
We’re sorry to hear that you had a negative experience during your tenancy. We take concerns about property condition, maintenance delays, and move-out charges extremely seriously, and we regret that you feel we did not meet our responsibilities in your case.
We have reviewed your account and can see that all issues raised during your tenancy were responded to by our team. Regarding the WiFi, the disruption you experienced was unfortunately due to a service issue with Virgin Media, which was outside of our control, though we appreciate the frustration this caused.
On your comments about end-of-tenancy costs, as per the communications sent to you at the time, we are always committed to reviewing and resolving any queries fairly. Where a query has been submitted, our team acknowledges it, confirms the account is on hold, and provides a full response (or confirmation that it is being investigated if still pending). To make sure everything is handled quickly and transparently, we ask that queries are submitted via the End of Tenancy Payments page on your resident portal.
Please also feel free to contact us directly via the portal if you would like us to revisit any of your concerns. Your feedback is important to us and will be used to improve the service we provide to future residents.
The Bread and Butter Collective Team
Awful landlord
Our experience with Bread and Butter Collective as landlords for our university accommodation has been nothing short of a nightmare. I would strongly advise any student or tenant considering this company to look elsewhere – you will save yourself months of stress, frustration, and being completely ignored.
From day one, communication has been appalling. Repeated emails and requests for maintenance or general enquiries were often ignored for months. It’s clear they either don’t care or simply don’t have the systems in place to manage basic tenant communication.
When something breaks – which happens often due to the overall poor quality of the accommodation – don't expect a timely fix. We waited months for broken appliances to be replaced, and even then, they weren’t replaced like-for-like. Instead of receiving equivalent or functional replacements, we were given subpar alternatives without any consultation or apology.
The property itself was poorly maintained, with issues that should’ve been addressed before we moved in. To make matters worse, Bread and Butter Collective is now trying to charge us fees for damage and conditions that were clearly there when we moved in, despite this being flagged early on and documented. This feels like nothing short of exploitation.
It’s painfully clear that this company is more interested in extracting money from students than actually providing habitable, well-managed housing. If you're considering renting through them, don’t. Save yourself the endless back-and-forth, the stress, and the financial risk. There are better, more reputable landlords out there who treat tenants like humans rather than walking wallets.
Do not make the same mistake we did.
5 de agosto de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Hello Coby,
We are sorry to hear that you feel this way about your tenancy experience. We do want to address some of the points you’ve raised for clarity.
With regard to your comments on end-of-tenancy charges, we want to stress that we are not in the business of “extracting money” from students. As per the communications sent to you at the time, we are always committed to reviewing and resolving any queries around charges fairly. If you have already submitted a query, our team will have acknowledged this, confirmed your account is on hold, and responded (or, if still pending, you will have received confirmation that it is being investigated). We remain more than happy to work with you directly to ensure this is resolved transparently.
On the other issues you’ve raised - communication, maintenance, and property condition - we acknowledge that these are areas where we must continually improve. We are reviewing the circumstances of your tenancy to understand exactly what happened and to ensure better processes are in place going forward.
We’re disappointed to hear that you felt ignored or uncared for, as that is not how we want any of our residents to feel. Please do reach out directly with your tenancy details if you would like us to revisit any unresolved matters.
The Bread and Butter Collective Team
Great Letting Company
Very easy company to deal with. Property accessed when promised and cleaned to a very high standard. Wear and tear issues reported and sept with efficiently. Staff are very friendly when you ring up. Would definitely recommend.
4 de agosto de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Hi Debbie, thanks so much for leaving us a review - we really appreciate it. So pleased you had a great experience with us! B&B
Cannot get in contact directly
Cannot get in contact directly - no response to messages - my daughter never took up the room - just stopped for the one night - we have paid the whole term but the least they could do is respond!!!!! Now after end of tenancy costs - if they took their time to respond to issues - they would know this, whilst there is an agreement and yes i know the terms, I would have expected a response given the circumstances!!!!!!!!!
30 de julio de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Thank you for your review. We’re sorry to hear you’re unhappy.
We’ve reviewed our communication channels, including our central messaging portal where we ask all tenants and guarantors to send queries so our team can prioritise and respond quickly. We couldn’t find any messages submitted through the portal, and after checking our various department inboxes, including the sales team, we only found one email mentioning difficulty getting through on the phone, which was forwarded to our customer services team within the hour of receiving the message.
Our phone lines can be particularly busy during peak periods, which is why we encourage tenants and guarantors to use the portal for any important messages. This ensures your query is logged with the right team and followed up efficiently.
If you’ve sent anything recently, please do let us know as we want to ensure nothing has been missed - the last message we can see from you is in October 2024.
While it has been an incredibly busy time for our team supporting move-ins and move-outs across the country, we always aim to respond as promptly as possible. We’re sorry if this wasn’t your experience.
Thank you again for your feedback. It’s important to us and helps us continue improving.
Bread & Butter Collective
Incredible Service – Truly Went Above and Beyond!
I never write reviews, but I wanted to share the outstanding experience I had with Sarah Wan at Bread and Butter Collective. From my first phone call, Sarah was incredibly professional, understanding, and genuinely cared about supporting my daughter and I through a difficult situation.
Even though this is the companies busiest period her communication, and willingness to go the extra mile – even outside of office hours was amazing.
We were so grateful for all her and her teams help (Victoria was also amazing) they were genuinely caring and passionate about supporting us.
If you're looking for university accommodation I found Bread and Butter Collective to be a trustworthy, efficient, and compassionate company and I can’t recommend them highly enough.
Thank you again – you really helped when we needed it most 😊
7 de julio de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Thanks so much for this lovely review. We’re really glad Sarah and Victoria were able to support you and your daughter, especially during such a busy time. They always go above and beyond, and it’s great to hear how much that meant to you. We really appreciate you taking the time to share your experience, and we’re so happy we could help when it mattered most.
B&B Team
Unhelpful, uncaring, unprofessional.
We live next door to a house managed by this company and they (Yes the company NOT the students) graciously dumped leftover trash in front of the house with open bin bags and rotten food. This is attracting flies, rats, people going through the bin bags and a fox. Quite the variety! Called multiple times over the past two days and the best we get is 'we'll let the contractor know could be today could be tomorrow they're really busy'. No reason to leave it outside it should be inside the property and we even had employees visiting the house and jokingly commenting to us 'you had messy neighbours this year', zero issues with the previous tenants, it was company that dumped the rubbish outside. Unprofessional, uncaring, useless service. All i can say is don't live next door to a house managed by this company they will dump all manners of trash outside and be in no rush to get rid of it despite there being mouldy, smelly, rat-infested rubbish. Absolutely vile.
2 de julio de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Thanks for taking the time to leave your feedback, and we’re really sorry to hear about the situation you’ve experienced. We completely understand how unpleasant and frustrating it must be to have rubbish left outside the property.
Ahead of every tenancy ending, we provide clear guidance to our student tenants reminding them to dispose of their own waste properly and responsibly. Unfortunately, not all tenants follow this advice, and in some cases we’re left to deal with the aftermath.
You’re absolutely right. Rubbish should never be left out in that condition, and we agree it’s unacceptable. Once we’re made aware, we do our best to arrange urgent collection, but delays can occur if contractors are particularly busy, especially around peak move-out periods.
That said, it shouldn’t have been left outside the property at all, and we’re sorry that this has impacted your home and community. We take this feedback seriously and will be reviewing how we handle end-of-tenancy waste to avoid similar issues in the future.
B&B Team
The bar is in hell.
Being an older student, I have been with many different letting agencies in the past, and it is absolutely expected that those catered to students are especially bad and exploitative. However, this one is undoubtedly the worst. The house had dead bugs lined up on the windowsills when I moved in (and I am sure that if they remain there the agency will deem that to be cause not to reimburse the deposits). They do not answer and they blame you. They take advantage of the fact they don't answer, and this (again this is in my humble opinion) all in an effort to be, in my mind, even more exploitative. I am uncomfortable detailing a situation I am in regarding the agency but just know that it is extremely bad and just profoundly unprofessional. It is to the extreme that when I saw good reviews I was astounded and managed to (very wrongly I assume) convince myself that they could not possibly be true and thus written by the agency itself (to be clear, I am in no way asserting this is the case, rather pointing to how their behaviour has seemingly eroded my ability to think fairly in regards to their capabilites). Personally, I find it especially disquieting to think that they mostly deal with very impressionable 18 year olds and most likely take advantage of their very apparent naivety. Truly, for the good of your children (or yourself) I would really advise you to pay for a better company. They are truly awful and just really quite bad at their jobs. One must assume they do better in other locations or I would imagine their business model to be extremely deficient (though I am no expert, perhaps this incompetence is their business model, who am I to say?). I am in no way trying to be unfair or facetious, but am genuinely really upset and just so exhausted at having to deal with them at all. Honestly? I had a private landlord last year who used to walk into our all girls house, go to our rooms without any notice and walk in while we were in our underwear, and the Bread and Butter Collective is still worse. I mean really, one might be inclined to conclude that the bar is beyond hell and in a realm inacessible to man. I wish had never had the misfortune to end up with them and I truly, truly hope this review will dissuade any unlucky person to end up relying on them. In particular, I hope this will dissuade any parent. Unless you'd like to punish your children in which case I believe this is the company for you. I'm honestly ashamed, I never write reviews usually because I'm not a Karen but these guys are TERRIBLE.
27 de junio de 2025
Opinión espontánea
Sarah from B&B
Sarah from B&B was very helpful and accommodating, by supporting me with moving into the house! Thanks for all your help making this process smooth and easy :)
25 de junio de 2025
Opinión espontánea
Respuesta de Bread & Butter Collective
Thanks for your feedback! Great to hear Sarah was able to support you during your move-in and help make things run smoothly. We appreciate you taking the time to leave a review.
B&B Team
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