Great to borrow Lego rather than buying all the time - it saves money and space and is more eco friendly! We have had several lovely sets from Brick Borrow and really enjoy making them. Postage is f... Ver más
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Consulta las opiniones de los clientes
Brick borrow is great I do only have 1 issue that is I have spent a few whole days just refreshing the available page to get a big set but every time I get the set in my cart and go straight to checko... Ver más
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I have subscribed to the monthly mystery set on BrickBorrow and I have to say I have not been disappointed. The sets I have received have been varied but all were interesting and variously challenging... Ver más
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It’s a fantastic idea. I’d never built Lego before getting the subscription and now I’m hooked! Great for getting off phones, great for spending time with others and switching off from stresses of... Ver más
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Información sobre la empresa
Escrito por la empresa
Welcome to Brick Borrow - a sustainable monthly subscription service to borrow LEGO® at affordable prices.
Información de contacto
Reino Unido
- www.brickborrow.com
4,4
Excelente
707 opiniones
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Brick Borrow is a brilliant company
Brick Borrow is a brilliant company. We have been building lego sets with them for over 6 months now with a gift subscription we were given for Christmas. Such a fab gift idea. The sets arrive very quickly after ordering them. The sets are clean and usually all pieces are there. Once there was a missing piece but it didn't affect the build. I told them and they make sure that piece is replaced for the next builder. They have a huge number of sets to choose from so you will be spoilt for choice! They reply super quickly to any questions and clearly have lovely staff working for them. Thanks Brick Borrow, keep doing what you are doing, as you do it so well! We would definitely recommend you.
12 de junio de 2026
Opinión espontánea
Respuesta de Brick Borrow
Good afternoon Mr Donnelly,
Thank you so much for your wonderful review!
We're delighted to hear that you've been enjoying Brick Borrow and that your Christmas gift subscription has been such a success.
It's great to know that your sets have been arriving quickly, clean, and ready to build. We also really appreciate you reporting the missing piece you found, as it helps us keep our sets in the best possible condition.
A huge thank you for your kind words about our customer service team too. They'll be delighted to hear your feedback and will always do their best to provide quick and helpful support whenever it's needed.
Thank you again for your recommendation and support. We truly appreciate it and look forward to helping you enjoy many more builds!
The Brick Borrow Team
Great service…
Lego always comes quickly, the customer service is super quick and friendly. Everything is just so easy and they are helpful when things aren’t. Delivery fee isn’t too bad.
11 de junio de 2026
Opinión espontánea
Respuesta de Brick Borrow
Good afternoon, Tanisha!
Thank you so much for your review!
We're delighted to hear that you've found the whole Brick Borrow experience easy and enjoyable. It's great to know your sets are arriving quickly and that our customer service team has been able to provide the friendly and responsive support we strive for.
Our team genuinely cares about making sure our members have the best possible experience, so they'll be thrilled to hear your kind feedback.
Thank you again for your support, and we look forward to helping you enjoy many more builds in the future!
The Brick Borrow Team
Great service
Great service! Now I get to build everything I’ve wants to without having to think about storage!
Bricks were all really clean and all instructions etc are easy to follow!
11 de junio de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello, Jules!
Thank you so much for your fantastic review!
We're delighted to hear that Brick Borrow is giving you the chance to build all the sets you've wanted to enjoy without having to worry about finding space!That's exactly what we set out to achieve!
It's also great to know that your sets arrived clean and that everything was easy to follow. We put a lot of care into preparing each set for its next borrow, so it's wonderful to hear that reflected in your experience.
Thank you again for your support, and we look forward to helping you enjoy many more builds in the future!
The Brick Borrow Team
Love the idea of this company!!
Love the idea of this company. I love building lego but officially ran out of space to display anymore with a lot more set I want to build! I’ve current built two with the third in the way. No major pieces missing but if there are you can report them and get them sent out. Can’t wait for my 3 month period to be done so I can build some bigger sets I’ve wanted for a while! Recommend this company even thinking about asking for the year subscription as a Xmas present. They also reply so so fast when you need help.
11 de junio de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Michaela,
Thank you so much for your lovely review!
We're delighted to hear that Brick Borrow has allowed you to keep enjoying LEGO builds without having to find more space for completed sets. That's exactly why so many of our members love the service!
It's great to hear you've already completed two builds and we hope your third is just as fantastic. We really appreciate you highlighting our missing piece process too. We work hard to ensure every set is complete and we're always happy to help if anything is missing.
A huge thank you as well for your kind words about our customer service team. They'll be delighted to hear your feedback and will always do their best to provide quick and helpful support whenever it's needed.
Thank you again for your recommendation, and we hope Brick Borrow makes it onto your Christmas wish list!
The Brick Borrow Team
Don't be fooled that you can borrow what you want
Brick borrow was fine initially when we weren't too bothered which sets we picked whilst we waited the 3 months to be able to borrow bigger sets. Now having been members for a while and paid the subscription we cannot get the 3 month sets. Customer service do not respond to you - you just get standard copied and pasted reply. They will not tell you how many sets they have or how many people are waiting. They do not track how long people are waiting as alerts automatically expire after 30 days so their data tells them the longest you are waiting is 30 days, which is not accurate. On a rare occasion this week I was the first to see an alert and the set showed as available but it wouldn't let me pick it. I have sent screenshots to customer service but rather than acknowledging the technical error they again sent the stock reply 'sorry you weren't able to secure the set you wanted in time'. Please treat each query as individual and please actually track the demand for sets.
11 de junio de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hi Lynsey,
Thank you for taking the time to leave your feedback and for speaking with us today on the phone. We appreciated the opportunity to discuss your concerns directly.
As we explained during our conversation, we are unable to hold sets for individual members, as all available sets are offered on a first-come, first-served basis to ensure fairness across the membership. We do apologise for the inconvenience you experienced during checkout when attempting to reserve a set and were grateful to you for providing screenshots and additional information. As discussed, this has been passed on to our web development team, who are investigating further, and we appreciate your patience while we look into it.
We'd also like to reassure you that all customer enquiries are reviewed and responded to personally by our customer service team. Our team take great pride in providing friendly, thoughtful support and spend a significant amount of time helping members with everything from set recommendations to resolving issues and answering questions. While some responses may contain similar information when explaining how certain aspects of the service work, every enquiry is considered individually and responded to by a member of the team. We're sorry if our previous replies came across as templated, as that was certainly never our intention.
We really value the feedback you've provided around demand visibility and member communication, and this has been shared internally for consideration.
Thank you again for taking the time to speak with us and for sharing your feedback. Conversations like these help us continue to improve the experience for all our members.
The Brick Borrow Team
Brick borrow saves the day!
My daughter is really into Lego and borrowing the sets is absolutely incredible value for money! The company is fantastic and they have amazing customer service. I love seeing other sets that have been built by other customers and there is loads of different sets to choose from! Im so glad I found this company as its keeping her very busy and my not emptying my bank balance!
7 de junio de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hi Amy!
Thank you so much for your lovely review! We’re really pleased to hear that you are both enjoying the LEGO builds and that Brick Borrow has been such great value for your family.
It’s wonderful to know you’re enjoying the variety of sets available, as well as seeing builds shared by other members within Brick Borrow!
Thank you for your kind words about our customer service team! They will be so pleased to hear this feedback.
We’re so happy Brick Borrow is helping keep your daughter happily building while making things easier on your bank balance too!
Thank you for being a valued member of the Brick Borrow community!
Found this amazing site last year…
Found these wonderful people last year on TikTok, and being an avid Lego fan who was looking for the joy of building without having to worry about having to dust off the shelves all the time, thought I’d check it out. While they do have a large array of sets and some rare gems I do often struggle to be able to borrow them. It seems like some of the bigger sets are held for much longer and means that they can’t be borrowed by others. But if your looking for fun smaller to medium builds for maybe Lego dates or like myself just want a nice build for an hour or two. It’s great. Delivery is fast and comes all in the box. I’ve only had a couple instances of missing pieces and only once where it directly impacted the build. But other than that for the price and the ease it’s definitely worth it!
5 de junio de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Blair!
Thank you for taking the time to share such a detailed review. We are so pleased you found us!
We’re really pleased to hear that Brick Borrow has helped you enjoy the fun of building without any extra hassle, and that you’ve found plenty of enjoyable builds along the way!
It’s also great to hear that delivery has been fast and that, overall, the experience has felt good value and easy to use.
Thank you again for your support and for being part of the Brick Borrow community!
Perfect for a 10 year old!
My son received a subscription for his birthday last November and he’s loved it! It’s a great idea as we already have lots of Lego of our own but have run out of space! We’ve had some brilliant sets Pyramid of Giza, Mickey Mouse, Creator, Harry Potter - ones that are now retired or too expensive for us to buy out right. He’s now waiting for the Titanic or Lord of the Rings sets.
31 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Kate!
Thank you so much for your lovely review! We’re so, so pleased to hear that your son has been enjoying his subscription and that it’s helped him explore such a great variety of LEGO sets.
It’s wonderful to know he’s been able to build some real favourites, including retired and larger sets! We'll be sure to keep our fingers crossed for his next big build!
Thank you again for sharing your experience with us and we hope he continues enjoying his subscription with us!
Genuinely one of the best subscriptions I've had
Been a Brick Borrow member for a good while now and honestly can't recommend them enough. The whole concept is brilliant, you get to build loads of different LEGO sets without your house disappearing under boxes of finished builds or your bank account taking a battering. Massive range too, everything from quick builds to the proper big complex ones.
What really stands out though is the customer service. I've only needed to contact them a couple of times, but both times they were absolutely spot on. When I moved house I managed to lose a set in the chaos and I was dreading sorting it out, but they were so understanding and helpful about the whole thing and made it completely painless. That kind of support is rare these days and it stuck with me.
I've had to temporarily pause my membership because life is a bit hectic at the moment, but I will 100% be coming back. Can't see myself staying away for long.
If you love LEGO, give these guys a go, you won't regret it!
31 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hi Keiran,
Thank you so much for this amazing review and for being such a wonderful Brick Borrow member!
We’re absolutely thrilled to hear how much you’ve enjoyed the concept and the variety of sets available. It means a lot to know that Brick Borrow has helped you keep building without the space and cost challenges that can come with collecting LEGO sets.
We’re especially grateful for your kind words about our customer service team. They’ll be so pleased to hear your feedback, and we’re really glad we were able to make things a little easier for you during the house move!
Thank you again for being such a fantastic part of our community!
Great concept, quick dispatch just wish I’d done more research, but that’s on me
After finding building Lego therapeutic but realising I was running out of space and it was getting costly I thought this was a great solution.
I wish I’d done a bit more research but that’s on me as I didn’t realise the cost of shipping for each set and in hindsight wish I’d gone for a subscription with 2 sets to reduce on shipping fees, particularly for someone that builds a set in under a week.
However it’s loosing 1* because it’s advertised / “browse sets” shows that you get some great sets that I really want to build but it’s not until you’ve purchased a subscription that you find out you can’t borrow the set for 3 months (and not because it’s currently being borrowed). Other slight downside is you need to return the sets dismantled but they don’t include a tool to dismantle it so grateful I kept one from one of my previous sets.
Before you start a build consider where or how you’re going to build it as the bricks come in 1 bag and will need sorting (this will be a nightmare on larger sets), rather than individual bags like LEGO. I definitely need to put more planning into future builds.
On the whole everything came well packaged, dispatched quickly and the membership side of the website seems easy to navigate. They also seem active on social media should you need to contact them
22 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Amy!
Thank you for taking the time to share such a detailed and thoughtful review.
We’re really pleased to hear that you’ve found the concept of Brick Borrow helpful, especially as a way to continue enjoying LEGO builds while managing space and cost, and that your orders have arrived well packaged and quickly dispatched. It’s also great to know you’ve found the membership experience and website easy to navigate.
We’re sorry to hear that parts of your experience haven’t fully met your expectations, particularly around shipping costs and how some of the borrowing information is perceived before subscribing. We do include a brick separator with our sets, so we’re really sorry if you didn’t receive one with your order! If this does happen again in the future, please do let us know!
In terms of the borrowing period, our 3-month apprenticeship is outlined in our FAQs, but we completely appreciate your feedback on how this is communicated.
Thank you again for your honest review and support to Brick Borrow, it really does help us improve for all our members!
This is a great idea and my grandson…
This is a great idea and my grandson and I love the mystery box we receive each month. The brick borrow team are extremely helpful and prompt in replying when I have managed to mess up an order. I would recommend them to anyone of any age speaking as a 59 year old with a 7 year old grandson x
30 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thank you so much for your wonderful review, Julie!
We're so pleased to hear that you and your grandson are enjoying your monthly Mystery Box and sharing the fun of both the mystery and the build together.
Our teams work incredibly hard to provide the best possible experience for our members, so they'll be delighted to hear your kind words. We're so pleased to read that they've been able to help whenever you've needed assistance.
Thank you again, and we look forward to sending many more exciting builds your way!
Started great , never able to get a set
Started great , but it's impossible to get the bigger sets which make it worthwhile. They seemingly only have 1 set of the big ones, when you sign up for notifications they release at 11am so unless you can be on your phone within 10 mins they are gone again. Customer service are lovely but great concept just poor execution. Would love to come back if they fix it
27 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Ravi,
Thank you for taking the time to share your feedback, it’s really appreciated.
We’re really sorry to hear you’ve found it difficult to get hold of some of our larger sets. We completely understand how frustrating that can be when you’re excited to build them.
To help with this, we always recommend keeping back-in-stock notifications turned on, as they’re the best way to be among the first to know when popular sets return to the library. We also do hold multiple copies of our sets, and we see them come back into rotation regularly, which means availability is continually changing as members complete and return builds.
That said, we can see you’ve been able to borrow some fantastic sets during your membership with us, which is great to see, and we hope to welcome you back to Brick Borrow soon so that you can continue building with us.
We’re always working closely with our purchasing team as well as our web developers to improve the overall membership experience, and feedback like yours really helps us do that.
Thanks again for your honest review, and for your kind words about our customer service team, we really appreciate it.
The Brick Borrow Team
Service
I find it fun that you can borrow retired or new sets and when there are bricks missing you can report them.
22 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hey James!
We're so glad to read you're enjoying the opportunity to borrow both retired favourites and new sets!
We really appreciate your mention of our missing pieces reporting process. While we work hard to ensure every set is complete, having an easy way to report any missing pieces helps us keep our sets in the best possible condition for everyone, and gets everyone back to building as soon as possible!
Thanks for being part of the Brick Borrow community, and we hope you enjoy many more builds with us!
Great options
Great options, all sets have been clean, complete and great condition!
4 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thank you for your wonderful review, Josh!
We're so pleased to hear that you've enjoyed the variety of sets available and that each one has arrived in great condition.
We hope the next build is just as fantastic!
Brick Borrow is fantastic
Brick Borrow is fantastic and has so many LEGO sets to choose from. My daughter has just completed the Lilo and Stitch build so thank you. Really straightforward, the set arrived quickly and there’s pre-paid packaging so Royal Mail are picking it up tomorrow to go back. We can’t wait for our next build!
25 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Hello Tom!
Thank you so much for your lovely review! We're thrilled to hear that your daughter enjoyed building the Lilo & Stitch set, and it was wonderful to read about your positive experience with the whole process.
We can't wait to hear about your next build, and thank you again for choosing Brick Borrow!
Avoid Brick Borrow
Avoid Brick Borrow. Poor service, missing parts, and then harassment over a kit I did not have.
My experience with Brick Borrow has been extremely poor from start to finish.
I originally received one kit, but it had pieces missing. I then requested a second kit, which I never received. Around the same time, the payment issue arose because I had changed bank card and had not updated the payment details. Rather than dealing with this sensibly, Brick Borrow’s response was to repeatedly contact me by WhatsApp, email and phone.
I explained the situation clearly. I told them that I did not have the second kit, that I had moved house, and that I would go back to my old address at the weekend to check whether anything had been delivered there or left with neighbours. This was not a quick favour either. It meant driving around 30 minutes each way, out of my own time, to try and help resolve an issue involving a kit I had never received.
Despite this, I was contacted again at around 8:30am on the Friday morning, before I had even had the chance to go and check as agreed. This was especially frustrating because they already knew I was in contact with one of their colleagues and had already explained what I was going to do. The repeated contact across WhatsApp, email and phone felt completely unnecessary and aggressive.
At no point did I feel like Brick Borrow were properly listening to what I was saying. I had already explained that I did not have the kit and had already offered to go out of my way to help check for it. Instead of allowing time for that, they continued chasing me as if I was ignoring them or refusing to engage.
The whole experience has been stressful, badly handled, and unprofessional. A missing-parts issue and a second kit that never arrived should have been simple to resolve. Instead, it turned into repeated unwanted contact and pressure over something I did not have.
Based on my experience, I would strongly recommend avoiding Brick Borrow. The service was poor, the communication was excessive, and the way the situation was handled was completely unacceptable.
22 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thanks for providing your review and sorry to hear you feel this way.
Firstly, we’re sorry to hear there were missing pieces in your first set. We did not receive any communication from you about this at the time. Had we been made aware, we would have sent out the missing pieces right away, as we do for members in line with our missing-pieces policy.
We also feel it’s important to clarify the timeline around the second set. We contacted you by email on 4th May, 11th May and 16th May regarding the outstanding set and subscription payment, but we did not receive a response advising that the set had not arrived. If we had received any communication on this we would have been able to work with Royal Mail in locating the parcel however we do have the delivery confirmation and evidence the parcel was delivered to the address.
We then contacted you via WhatsApp on Monday 18th May, at which point you responded and advised that the set had never been received. This was the first time we were made aware that you were disputing delivery of the second set.
Following this, we provided the Royal Mail delivery evidence available to us. Royal Mail tracking showed the parcel as delivered, with the delivery pin placing it at your road address and a delivery photo showing the parcel being accepted. We understand you advised that the person in the photo was not you and may have been a neighbour, and that you had moved house at the start of May.
We then phoned you on 22nd May simply to check whether there had been any update in locating the set after you had said you would check the previous address and nearby neighbours.
We do not agree that our communication was aggressive or amounted to harassment. Our contact consisted of three emails, one WhatsApp message and one follow-up phone call, all relating to an outstanding rental set and unpaid subscription.
We’re sorry that the experience felt stressful. That was never our intention. However, as a rental subscription business, we do need to follow up when a set has not been returned and payment has not been made, especially where tracking indicates delivery.
We remain happy to review any further evidence or information you can provide so we can bring this matter to a fair resolution. Again happy to speak to you and discuss further and believe we can resolve this quickly and fairly.
Kind regards,
Brick Borrow Team
New lego every month
Being able to build new lego sets every month had been so fun! We love lego, but wouldn't be able to afford a new set all the time, or be able to display the finished pieces so this really fills that brick building urge. We've had 3 sets so far and each one has been really great, never any missing pieces, super easy to order each time and return instructions are always included. We have the mystery subscription as there are just so many to choose from and we love getting a surprise when we open the box. Would 100% recommend to lego fans! We would even upgrade to the better subscription next time so we can choose our sets but for now we like the mystery box!
19 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thank you so much for such a brilliant review.
We’re really pleased to hear you’re enjoying being able to build new LEGO sets regularly without needing to buy, store or display them all afterwards. That’s exactly what Brick Borrow is all about.
It’s great to know you’ve had 3 sets so far with no missing pieces, and that the ordering and returns process has been nice and easy each time.
We love that you’re enjoying the mystery subscription too - there’s definitely something exciting about opening the box and finding out what you’ve got.
Thank you again for recommending us. We really appreciate your support and hope you enjoy many more builds with us.
Highly Recommend Brickborrow
All I can say is what a company and what great guys who run it! Fantastic service and a fantastic way to enjoy all the different Lego builds :)
Highly recommend using the service
5 star
18 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thank you so much for the amazing review.
We really appreciate your kind words about the service and the team behind Brick Borrow. It means a lot to know you’re enjoying the different LEGO builds and finding the service such a great way to experience them.
Thank you again for recommending us and for the 5 stars.
This is such an amazing idea
This is such an amazing idea! We have got our 4th borrow and still loving the service.. this allows us to build lego sets we would never of bought due to space or money... So fun to build with my husband and even great to enjoy them for sometime too as there is no time limit.. great amount of sets to borrow.. will 1000% recommend!!!
11 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
We’re so pleased to hear you’re on your 4th borrow Caterina and still loving the service. It’s exactly why we started Brick Borrow - to give people the chance to enjoy building amazing LEGO sets without needing the space or budget to buy and keep them all.
It’s brilliant to hear that you and your husband are enjoying building together too.
Thank you again for your support and for recommending us - it really means a lot.
Good. Could be better
It's a good idea and have borrowed numerous sets, sadly there are ALWAYS bricks missing, not loads, maybe 3 or 4 per set. I always notify them so next borrower doesn't have same issue but others don't, it seems.
Sets can be bit messy, few times I've had long strands of hair in the amongst the bricks that definitely arent mine lol.
Lots of sets to pick from, though they could do with some new sets as it's the same ones every time. For bigger sets like Titanic etc they are never available. They offer a notify when available option but honestly, that's a waste of time, I have genuinely been online when the notification has come through and went to the site within seconds of receiving email just to see the set has been borrowed already, this has happened EVERY time I have set up notification, so they could do with looking into that as the sets are obviously borrowed again before the notification email is sent out.
I give 4 stars as it is a good idea but I'll probably cancel my subscription soon as the sets I really want are just never available and would probably be better just buying them then selling on after
Thanks
18 de mayo de 2026
Opinión espontánea
Respuesta de Brick Borrow
Thank you for taking the time to provide your feedback Scott.
We’re really pleased to hear that you like the idea of the service and have been able to enjoy borrowing a number of sets, but we’re genuinely sorry to hear that some of your experiences haven’t been as good as they should have been.
Missing pieces and cleanliness are both really important to us, so we completely understand your frustration. We do check sets between rentals, but clearly we haven’t got this right every time, and your feedback is really useful in helping us improve that process.
We also appreciate your comments around availability and the notification system. Some of the larger and more popular sets can be in very high demand, but we understand how disappointing it is to receive a notification and then find the set has already gone. This is something we’ll be reviewing to see how we can make it fairer and more useful for members.
Thank you again for your honest feedback and for giving us 4 stars despite the issues. We’re sorry to hear you’re considering cancelling, but we really appreciate the time you’ve spent with Brick Borrow and the feedback you’ve shared with us.
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