Bridgecrest Opiniones 177

I have financed with this company for 3 years and never been late on a single payment. My dad passed away and left me with some pretty significant bills that caused me to fall behind the one month. I called and asked if they can move a payment to the end of the loan so that I don't fall behind and they said I do not qualify. Never even wish me condolences, no sympathy at all. The only thing he kept saying is you can pay more or make small payments. It was literally all about money. Which I can expect from a finance company but from a customer that has never missed a payment and has always been on time to get treated like this? I am absolutely shocked. No humanity. No care in the world for my hardship.

I will continue reporting Bridgecrest to the BBB and Trustpilot until they take FULL RESPONSIBILITY for ruining my credit and illegally reporting me for being late.

This is the second time this POS company has reported me for being late on my payment A DAY AFTER it’s due. It takes 24-48 hours for it to fully process so how can you say I’m LATE when it takes time for a payment to process?!?

I will be seeing legal action.

One of the rudest places you can deal with horrible horrible horrible if you late on a payment they call demanding a answer to why your late smh I can’t anymore I’m looking to get away from them and it’s only been a year BIGGEST MISTAKE I’ve made in a while 😩

I have been a loyal Bridgecrest customer and never paid a payment late. My wife and i were forced to move unexpectedly due to the owner of the rental house we lived in told us he was selling and we had to move. This caused a major financial hardship. I called Bridgecrest a week before the payment was due and requested an extension on payment, so that i could be caught up and not have payment due until the next months due date. At that time i was told that i was current and needed to call back when i was past due. I called back the day after my payment was due and requested the extension. Then they tell me i have to wait until I'm seriously delinquent and they cant help me at this time! What? i need to ruin my credit before you will help me?? This is absurd. They tell you different things every time i call.
This incident has now made me decide to get this loan transferred to another lender and never deal with Bridgcrest again. They have terrible customer service and i would advise anyone to STAY CLEAR of Bridgecrest!

The New York Mob ran a more reputable business than these crooks. Every month these extortionists invent reasons to charge me a late fee. They pull money out of my account EARLY and not on the day they are supposed to and then charge me with insufficient funds. In April they pulled $542.00 out form my account and then pulled it again DOUBLE CHARGING ME for $1,099.00. I called them to tell them to refund me $557.00 they refused to so I called my bank and after my bank saw the error they put the money back in my account but this criminal outfit Bridgecrest is still charging me a penalty for returned funds. ARE YOU KIDDING ME? How do these people get away with this criminal activity?

Purchased a jeep and pd off two days later; been almost two months and still waiting on lien release letter. Constantly getting told it’s being sent; last phone call was told I don’t even have the title (which I do); can not get this issue resolved. Very poor customer service.

🚨 ATTENTION BRIDGECREST CUSTOMERS: ARE YOU TIRED OF THE EXTORTION? 🚨
Where is the Attorney General when you actually need one? 🏛️⚖️

I’m calling it out right now: Bridgecrest is running a predatory fee trap. Here’s the scam: You make your payment. You have the funds. But they "stop" or delay the processing just so they can hit you with a $15–$30 NSF fee. 💸

It’s not an "error." It feels like a coordinated memo went out on how to bleed clients dry every single month. They aren’t just servicing loans; they’re finding creative ways to steal your hard-earned money under the guise of "banking issues."

I know I’m not the only one. * Has your payment "failed" even when the money was there?

Have you been hit with back-to-back NSF fees for no reason?

Are you done with the "screw-you" attitude from their customer service?

Drop a comment below if they’ve done this to you. It’s time to start documenting this pattern. We aren’t ATMs for their corporate greed. 🖕📉

#Bridgecrest #ConsumerAlert #PredatoryLending #ClassActionEnergy #StopTheSteal

I had paid my November car note on the 9th the car was in a hit and run the police did nothing about it got a report and everything they got the car on the12th and 2 weeks later they labeled it “totaled” but the car was still drive able the insurance company ain’t want to get the car fix it was just back of the car messed up why they still want December payment after I’m not go have it for December they shouldn’t charge you for the next month when they know the car totaled and I payed it for the month I had the car keep charging the same car note payment for each payment I didn’t pay they a scam $436 and still 26 interest rate and then won’t give u a cheapsr bill you shouldn’t have to pay for the next month if you not go have the car and they know it’s totaled scam

I just got my car loan with Bridgecrest after missing my 2 payment due to a serious personal issue, only being 7 days late they are already threatening to repo my car! The reps are Robots!!! Consumer Portfolio Services is better!

I do not recommend Bridgecrest under any circumstances.

My vehicle was paid off, and an overpayment was made over a month and a half ago. Since then, I’ve been given the runaround trying to get my money back. I was told a refund check was sent—twice—and never received it. On the third attempt, I was assured it would be overnighted, yet that still did not happen.

Now I’m being told to wait another 10–14 business days, which is completely unacceptable at this point.

On top of that, their interest rates are outrageous, and they have also reported incorrect information to the credit bureaus, which I’ve had to dispute myself.

This entire experience has been frustrating, unprofessional, and unnecessarily drawn out. At this point, my next step is having my attorney send a formal demand letter.

Save yourself the stress—avoid at all costs.

I would give them NO STARS if I could. DO NOT BUY FROM THEM. they are scammers.

I had a Ford for 2 year and 1 month without a problem. Then all of a sudden, my money would be sent back to my bank. Then I will get a notification then I would send it back. The same day, they would charge me $30. The 2nd time I send it they would keep the money. Then 2 weeks later it would happen again. Then 2 weeks later I send my payment and then they send back 1/2 of my payment. It is only the 2nd day that they have send back 1/2 of my payment. They are now calling and harassing me.
I told them that I am trading my vehicle in this Friday. Now they told me that will be charging me $10 a day.

The money that they have sent back was $124.41. Then I called SilverRock and canceled my warranty. They told me how much I will be getting back. SiverRock told me they send the refund to Bridgecrest. So I called Bridgecrest and asked them about my refund. They told me they will be keeping it.

They have Rude Staff, horrible customer service

Horrible dirty company, quick on late fees if late under 30 days they threaten to repo.
They sent fake emails and customer support is horrible!!!!!

Their collectors lie ! BC financed my son’s car. He fall behind when he was downsized. The woman on the phone last week told him to pay $1200 to avoid repo. I gave him the money. A few days later they repo’d the car anyway!!!!!

They continue to report inaccurate information to the credit bureau's EXAMPLE " If I owe you $7k in (Previous Year) December ...there's no way I still owe you $7k in March ( New Year) ESPECIALLY when you are being PAID ON TIME EVERY MONTH. They will LIE and tell you it's a simple daily interest ...WHICH STILL DOES NOT ADD UP TO YOU REPORTING I OWE $7K WHEN I ACTUALLY ONLY OWE $5K. The credit bureau's half "WHOMP" their investigation(s) into these ongoing complaints to prevent CREDIT REPORTING ABUSE which allows these crooks TO BE ABLE continuing reporting inaccurate owed balances AS THEY FAILED to report recent payments which CHANGES YOUR ACTUAL BALANCE....this IS VIOLATION OF ( FCRA RULES & REGULATIONS) as this is DEFINATELY UNFAIR CREDIT REPORTING ABUSE.

Only finance an auto loan with Bridgecrest as a last resort. Horrible company. Harassed with phone calls, text messages and emails that start before the payment due date.
Interest rates that should be illegal. If I could give this company a negative start review, I would.
Advice…Refinance ASAP! Never co-sign a loan for Anyone.

I cannot locate any specifics about my loan online. This morning, I waited for about 20 minutes to be able to ask what my interest rate is. I also asked how long before payoff and was met with a very rude You are paying until November 12, 2029. Didn't like the sound of that.
I turned off autopay last month to give myself 2 extra days to pay, autopay on the 13th, payday the 15th. They mailed a notarized letter on the 14th threatening repossession.
I am hoping to find someone to refinance with for the remainder of the term. Bridgecrest has lost it's mind.

Beware!! They sent me late payment notifications when I was not late, just to get the balance of the loan paid off. they kept calling me for this too. The messages all said that I was late when I was not. But once your loan is paid off if you have any issue this company and its representatives will not assist on any way. We had updated our address from a NC address to an SC address when we moved 2 years ago. Lisence plate had been surrendered and we have been paying property tax on the vehicle in South Carolina. We received the title from North Carolina and reached out to Bridgecrest for help and their answer was that the loan is paid so we can't help anymore. When I asked to speak to the manager for clarification, after having spoken to 3 other representatives who just kept saying that they can't do anything cause the loan was paid, and told her that I was disappointed that no one offered to walk us through the steps or tried to help she said she can give me the steps now on the phone if I want. I found her rude and annoyed. I understand they may not be on the loan and cannot reach out to the DMV on our behalf but the could have tried to guide us and could have been a little more helpful since we are not experts on these matters.

They will literally call you non-stop on the first day that your payment is late. I get about 10 phone calls a day from these idiots. I understand that my payment is late and I have told them that my payment is late. Even if you tell them the date that you are going to pay it they will still call you all day non-stop asking you when you are going to pay it. Their customer service is garbage they are rude as hell. Even when you do pay your bill it takes forever for it to process. Gods forbid if they owe you money. You would have better luck getting a hold of the father that walked out to go get cigarettes and never came back then you would these people. I love carvana and have bought two cars now through them but they need to get with a better loan company.

Rude customer service She was not trying to hear what I was trying to say she kept cutting me off. Did not listen to what I was saying. I don’t understand if you are business why don’t you have empathy?

This bank is horrible. Customer service is worthless, we had a car accident with the at fault insurance paying the repairs. Their policy is to have the check signed and sent to Bridgecrest. Customer service told us otherwise and had us send it to them with no signature and just account number. Only for it to be sent back because it wasn't signed. This prolonged the process even longer even after expediting the check to them twice! Now our car is ready to pick up but Bridgecrest won't supply the email to the repair shop needed for us to pick up the car because it's not their procedure, we even spoke to supervisor which was a complete waste of time because they pretty much told us they can't help us. We're good paying customers with auto pay which insured payment is on time every month. Yet they treated us like a POS because they don't value their customers. Wish we had done research before accepting this bank as our lien holder. Stay away even with bad credit, there are far better options than this garbage bank!