The first and last experience…
Today was my first and last experience with The Brighton Implant Clinic.
I was unfortunately late for my 8:30 appointment, due to car problems, heavy traffic and parking issues by Church Road. I did call ahead at the time to inform them.
The Hove clinic reception was chaotic and had at 3 female staff around the desk, who didn't seem to be doing anything other than reporting over the phone that the heating wasn't working.
The front door didn't open and I had to 'body-check' it in order to gain access!
I went to get myself a coffee, as no one offered!!. A female employee then asked if I minded waiting whilst she made two more drinks!!
I said that I did mind and as a customer/client, that I should take priority.
Most businesses I have experienced would not allow staff to use premium customer drink machines
After being giving a mainly irrelevant medical health checklist (of many pages) and no feedback on when my appointment was rearranged for, I decided to leave.
The whole experience was disappointing, frustrating and very amateur from a business offering treatments that cost thousands of pounds
My advice would be, to not waste your time here, and find someone reputable and professional
It is clear to me that it doesn't matter how good the actual implant procedure and results are, its first impressions that count. Those will provide a clear window into operation of the overall business
18 de noviembre de 2025
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