Brown Paper Packages Opiniones 

217
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Package was delivered on time. One substitution had to be made and my recipient was very happy with it. Receiving a personal response when I had a question was much appreciated. I will definitely ord... Ver más

Valorada con 4 estrellas sobre 5

I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a frie... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I love the product choices - sustainable, thoughtful, and unique. However, there were issues with the website as it kept getting stuck or refused to load. The user flow only allows you to add items to... Ver más

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4,7

Excelente

TrustScore: 4.5 sobre 5

217 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(217)

15 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great choices and delivered on time!

Package was delivered on time. One substitution had to be made and my recipient was very happy with it. Receiving a personal response when I had a question was much appreciated. I will definitely order again!

29 de junio de 2026
Valorada con 5 estrellas sobre 5

10/10

Great service!
The company easily contactable to make a small change after order placed. Very helpful. Lovely items delivered.

22 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely packaging and good quality products

I ordered a care package for a sick relative and I was very impressed with the lovely packaging and high quality of the goods.

12 de mayo de 2026
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Respuesta de Brown Paper Packages

Thank you so much for the positive review. We're glad you enjoyed our products and service!

Valorada con 5 estrellas sobre 5

I ordered a Build a Box for my sister’s…

I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my emails. My sister was also extremely pleased with her gift which consisted of some thoughtful and useful items. I would highly recommend this company to those looking for something different.

30 de marzo de 2026
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Respuesta de Brown Paper Packages

Thanks for the positiv feedback! Really happy your sister enjoyed her gift..

Valorada con 5 estrellas sobre 5

Love the Quality of the products

Love the way you can choose such wonderful products and really personlise the gifts . And such great Quality .
We had a issue where the package got delivered to a hospital but the recipient had been discharged .I am over seas and the team did everything they could to help locate the parcel . Please to say it was and has been sent on. Really go the extra mile to help thank you

27 de febrero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Supposed to be a surprise bag

Was expecting a surprise bag it literally is what is shown in the picture a box of matches with writing on for couple to do

23 de enero de 2026
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Respuesta de Brown Paper Packages

Thanks for your message, and we're sorry you are disappointed with the product. We have emailed you separately to understand your issue further and with some options to resolve this.

Valorada con 5 estrellas sobre 5

Extra mile

Well priced. Prompt postage and beautifully packaged. Made my purchase feel special; thank you 🙏 x

20 de enero de 2026
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Respuesta de Brown Paper Packages

Thank you for the feedback. Really glad you enjoyed your experience with us

Valorada con 5 estrellas sobre 5

Amazing

Very much satisfied, great customer support

12 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Super quick and great customer service!

My wellbeing box was sent out very quickly. A little mix up at the warehouse meant that I actually received two, rather than one box, but BPP very kindly said I could keep the extra one. I'm therefore going to give it away to someone in the office instead, to celebrate Men's Health Week. Thank you BPP!

9 de junio de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Poor packaging

For the amount I paid. The box was very small so each item just looked unpresentable/thrown in the box. Each item could have been individually wrapped considering I paid for the box and wrapping and so it didn’t look pleasing but cheap. I liked the content available (very nice selection of things to add) but the packaging was very very dull. It didn’t look inviting at all.

28 de marzo de 2025
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Respuesta de Brown Paper Packages

Hi Nishi - thank you so much for your review. We appreciate all feedback. I'm sorry that you felt the packaging was dull. We have tried to ensure our packaging is as eco-friendly as possible and affordable so maximum value lies in your gifts. I'm sorry on this occasion that it didn't meet your expectations. We will be adding further wrapping options in the future so we will take this feedback onboard. Many thanks for taking the time to write us a review. Kind regards Helen

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