Brytor Opiniones 

26
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The most dishonest company to deal with, your shipment is not safe with them, I paid for services which were not provided to crate my TV and the TV got damaged during shipment. They said I had no proo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Équipe de bras cassés à la livraison à Quebec ..seulement 2 dont 1 père et son fils (charmant mais ni costaud ni expérimenté). Ça cogne de partout (portes, plinthes...) et ça rechigne à remonter les... Ver más

Valorada con 4 estrellas sobre 5

I paid Brytor to ship a 1 bedroom apartment from the United States to Canada. They provided an initial estimate of $3,100 USD. I paid this before they arrived for the pickup. During the pickup, I aske... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I'm super happy with the professionalism, ease, and customer service of Brytor. They helped pack all the odd-shaped things and made shipping things from Canada to Bali easy. They communicated regularl... Ver más


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

26 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

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2,7

Todas las opiniones

(26)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great services!

Great services!
I am happy to recommend this company!
Prompt and reliable!
Good price.

25 de enero de 2025
Opinión espontánea
Logotipo de Brytor

Respuesta de Brytor

Thank you very much Razvan!

Valorada con 5 estrellas sobre 5

Satisfied

The moving company made our moving from East coast to the West smooth sailing.

9 de septiembre de 2024
Opinión espontánea
Logotipo de Brytor

Respuesta de Brytor

Thank you Maria and all the best in the West!

Valorada con 5 estrellas sobre 5

Brytor:

Brytor:
Excellent service du départ à l’arrivée.
Équipes très professionnelles et ponctuelles.
Les délais ont été respectés et aucun problème à signaler.
Bravo !
Je recommande Brytor sans modération.
RS

28 de agosto de 2024
Opinión espontánea
Logotipo de Brytor

Respuesta de Brytor

Bonjour Robert,

Merci beaucoup pour vos commentaires élogieux ! Nous sommes ravis d'apprendre que notre service a répondu à vos attentes du départ à l’arrivée. La satisfaction de nos clients est notre priorité, et nous nous efforçons toujours de fournir un service professionnel et ponctuel.

Votre recommandation nous touche beaucoup, et nous sommes heureux d'avoir pu répondre à vos besoins sans aucun problème.

Merci encore pour votre confiance et votre soutien !

Valorada con 4 estrellas sobre 5

Reasonable service, reasonable cost, met my expectations

I paid Brytor to ship a 1 bedroom apartment from the United States to Canada. They provided an initial estimate of $3,100 USD. I paid this before they arrived for the pickup. During the pickup, I asked them to take some extra items that were not in my estimate. I paid an additional $700 USD, which I felt was reasonable. My items arrived in Canada in a few weeks and I completed customs acceptance. One month from the initial pickup, they delivered my items and there was no significant damage.

16 de enero de 2024
Opinión espontánea
Logotipo de Brytor

Respuesta de Brytor

Thank you for your review! We're pleased to hear that our service met your expectations and that you found the costs reasonable.
We appreciate your feedback and are glad we could assist with your move. If you need any further assistance in the future, feel free to reach out.

Valorada con 1 estrellas sobre 5

Avoid, simple as that

We should have read more reviews before we agreed to contract with Brytor, we would have avoided all the misery and extra 'costs' that followed for our trans Atlantic move.
Initial experiences through the planning and packing activities were good. However, the moment they had all of our possessions and we flew out of Canada, the problems started.  We were told the volume of our possessions was 35% higher than estimated driving our costs up in proportion.   We challenged the number, and they could not and would not justify it, they even offered a detailed breakdown of a 10% increase but insisted we pay 35% more.  They refused to discuss and frequently stopped communicating.  1 month after we left, we 'settled' by paying an additional 20% to release our possessions.   We felt like we had paid a ransom demand.  We chose to buy transit insurance but struggled to get any details of what it covered or even confirmation that we were insured, 8 weeks after packing, our container was shipped to the UK.   At this point, we were told that there would be additional costs to deliver our possessions, as the quote assumed a truck could deliver the 40ft container directly to our front door.  We had never been asked about this or had this explained. It was unreasonable to make this assumption, however true to form Brytor accepted no responsibility for the issue and made us pay a large sum of money before they would collect it from the port. It was made clear that if we didn't pay we would be charged storage at the port on a daily rate.  We paid, as we had no choice, and our items were delivered by an inadequate team who constantly complained (too cold, too wet, too much stuff, too heavy etc).  I ended up carrying a lot of the items myself.
We got our stuff eventually, after a slow and painful process, with costs that grew significantly,  no meaningful customer service and very poor communication.   We made a formal complaint afterwards, but unsurprisingly, it was dismissed. Looking at other reviews, we are far from alone, and our experience is far from the worst. Avoid.

24 de agosto de 2023
Opinión espontánea
Logotipo de Brytor

Respuesta de Brytor

Dear Kevin,
We fully understand the difficulties you faced during the delivery, particularly regarding the additional cost due to unforeseen location complexities that led to a necessary change in the initial plan.
While we strive to anticipate all potential obstacles, It is important to note that some additional costs related to difficult access or unforeseen obstacles during the delivery process are ultimately the responsibility of the customer, as stated in our terms and conditions.
We value your feedback and appreciate your understanding.
Sincerely.

Valorada con 1 estrellas sobre 5

Beware Brytor

In my opinion this company (Brytor International Moving) is the most unprofessional organization I have ever dealt with.
On the 26th July 2023 I paid for a door-to-door moving service from Canada to UK.
Brytor picked-up the shipment from storage late, which cost me storage fees in Canada.
Delivery to my storage was scheduled for the 15th Sept 2023 but after the shipping arrived Brytor (via their UK agent) invoiced me for customs fees on 14th Sept, which I paid immediately.
I was then informed that the delivery for the next day (15th Sept) was cancelled and they invoiced me for further shipping charges and threatened me with storage fees if these were not paid!
I refused to pay as Brytor were paid for a door-to-door service but they did not deliver my shipment and they refused to provide a packing list, shipping paperwork and the receipt from customs (HMRC).
They claim I owe fees due to their delivery cancellation but still refuse to honor the contract?
I have paid in-full for door-to-door service and Brytor are in Breach of Contract and hiding behind their "Legal Department" in Canada.
I have paid in-full for shipping, storage in Canada, storage in UK plus customs vat and fees but I have not received my shipment (20ft container) as of today 23rd Dec 2023!
Brytor are members of CAM, IAM and FIDI but have not been held to account by any of these organizations!!!

15 de septiembre de 2023
Opinión espontánea
Logotipo de Brytor

Respuesta de Brytor

Dear William,
We understand your concerns and would like to assure you that we are committed to finding a resolution. We encourage you to maintain open communication with our team so we can collaboratively work towards a solution.
Sincerely,

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