Burberry Service Opiniones 

Awful! How is this company getting away with it when it’s supposedly a reputable global brand?

I’ve had problems from the start of the online order and it’s all been ordered through the genuine company website, now returned a bag for a refund over 3 weeks ago and they aren’t refunding me, it is a significant amount of money. Going to contact Trading Standards. I strongly advise no one to order anything online here.

J’ai acheté en mars 2022 une monture Burberry pour mes lunette de vue.
En juin une branche est tombée.
L’opticien chez qui j’avais acheté la monture a voulu commander la pièce défectueuse mais celle-ci ne se faisait plus…
Au bout de trois tentatives de réparation l’opticien m’a informé qu’il ne pouvait plus rien faire!
350€ la monture. Trois mois d’utilisation en discontinu !
Des lunettes d’appoint achetées 2€99 dans une farfouille sont beaucoup plus solides….Cherchez l’erreur.

Burberry bag that cost more than $2,400 deteriorated as though it were a cheap knock-off. Company’s attitude after seeing the damage? “Too bad, so sad.” Tried unsuccessfully to attach pictures of the cracked, peeling material used for the signature plaid surface.

Terrible service. Ordered a pair of sandals for my husband's birthday, express shipping should have meant they arrive on Monday or Tuesday after a Friday order. The WhatsApp service and phone call provided little insight into where the package was and when I could actually expect to receive it.

Bought online from what I thought was from Australia given the website was au.burberry.comm I was charged the right amount but overnight I was stung by my bank for a $44 foreign transaction fee. For what I paid for the item, $44 is nothing but it’s a matter of principle and open disclosure. Nowhere along the purchase and payment process was this mentioned. And so I contacted both the bank and customer service but both play the “it’s not our fault” card.

Whilst the charging is outside of Burberry’s control, Burberry should be very well aware that such charges do exist. In my opinion it is Burberry’s responsibility to make its customers aware of these charges.

It is a matter of informed consent of the charge at the payment screen, especially when your website markets itself in the Australian au.domain and suggests customers to buy online when it is out of stock in stores. As a consumer, if I’m buying from an Australian domain, then I don’t expect to be charged an foreign transaction fee and that there needs to be a level of transparency on the part of the supplier to let the consumer know.

Customer services reply was to direct me to the Terms and conditions online. Really. They expect every customer to read their terms and conditions before placing an order. Wouldn’t it be more upfront and transparent by putting this when the customer makes payment.

Purchased Burberry swim shorts last year from flannels. Within less than 10 wears, the drawstring has completely frayed. Contacted Burberry customers services, who first advised I needed to visit a concession store 30 miles from where I live to have the item inspected. I called the store prior to setting off and they said they would not be able to help and I'd been given incorrect advice. Via email, i've had dialogue with a customer service representative and have showed images of the item. After 3 or 4 emails, they have come back to me saying that it is wear and tear and not their problem. Just to clarify, I am not after a refund or a new pair of shorts, I want to purchase a new drawstring, so I can get the shorts repaired and wear them in future. However, they have stated they cannot provide this for me, hiding behind the fact this seasons swim shorts will be slightly different to last seasons (I have checked their website and they are the exact same shorts, with the exact same drawstring). Basically, they cannot be bothered to sell a drawstring to me. Now I'm left with a £290 pair of swim shorts, stuck in a draw and wont be able to wear them. Suffice to say, I will never purchase another product from Burberry in future, as I can't trust the item wont last more then a few wears and the aftercare just isn't good enough, considering the high price of the items. If anyone is considering buying products of Burberry, don't bother.

Des suites d’achats dans le flagship localisé rue Saint honoré - Paris, je témoigne de mon entière satisfaction concernant l’expérience client.
Les conseillers clientèles sont attentifs. Ils mettent en avant l’accueil, l’accompagnement, les conseils adaptés.
Depuis la fusion des 3 lignes Burberry (s) la gamme connaît une nette amélioration qualitative.
Au top !

J’ai eu la chance d’être accueilli également par le service client pour un sujet spécifique. Le chargé clientèle s’est montré très efficace.

Never received my order. CS is very nice and responsive but they tend to put all the blame on their shipping partner despite that your contract is in between you and Burberry. They violated my consumer rights and willing to offer no resolution what so ever.
Extremely disappointing!

Buy in store, never online unless you want to waste your money.

update:

So arrogant....

They deliver your package to someone else and this is how they conclude the communication:

Thank you for your enquiry regarding your order 20505526.

Further to the email of 4th May, I would like to further confirm that our investigation process has now concluded and the result stands.

We received confirmation that all aspects of the shipping and delivery process were completed and have ascertained that there was no discrepancy in the findings of the investigation as confirmed to you in the email of 4th May.

As previously mentioned, we will not be offering a replacement or refund on this occasion and will not be unable to enter into further discussion on the matter as our investigation is complete.

As such, this is Burberry’s final position.

Sincerely,

Lyndon
Customer Service Management

Such a disgrace! Carys was nice but in the end decided to hang up on me.

Ich habe einen Rock für 1050 € im Onlineshop bestellt. Er wurde in die Filiale in Frankfurt geliefert. Dort habe ich ihn an probiert. Er war zu groß und wurde von der Filiale wieder zurückgeschickt. Das war bereits vor 14 Tagen. Heute bekomme ich eine E-Mail, dass es weitere 7-10 Tage dauert, bis mir mein Geld über Paypal rückerstattet wird. Das finde ich gelinde gesagt eine Unverschämtheit so lange das Geld einzubehalten, obwohl der Rock vor zwei Wochen in der Burberry Filiale geblieben ist.

Purchased a men’s hoody recently on their website. It arrived on time and was exactly as described…. It was also packaged nicely which was a nice little touch. Thanks

Unfassbar kulanter und zuvorkommender Service. An meiner Jacke hat sich nach einigen Wochen leider ein Faden gelöst, was auf einen Herstellerfehler hindeutete. Ich habe die Fotos der Naht an den Support gesandt und nach zwei Stunden schon eine Antwort mit dem weiteren Vorgehen erhalten. Die Jacke wurde für mich ausgetauscht und ist nun knapp seit einem Jahr Tragen absolut jeden Cent wert. Ich bin sehr zufrieden!

It is well worth buying great quality designer. Some designers you just paying for name but not with burberry.

Terrible customer service. Ordered Burberry makeup items. One item was left out of the shipment. Customer service refused to re-ship or credit the missing makeup item - unless I can "prove it". I sent pictures of what was received to no response. I emailed and called. NO help. Rude customer service, extremely unhelpful. It's one small item. Can't imagine how unhappy someone would be with an issue on a more significant purchase. Buyer beware.

Staff were very difficult, unfriendly to work with. The gentlemen who inspected items told me the are items are not returnable. Purchased a wallet and I went home and see scratch all over the purse. When I tried to exchange same purse they are not willing to exchange since it is used.The wallet is less than a week old. They sold with scratch.
Worst company to deal with and staff was not friendly at all. They show new one in the store and packed with scratch on wallet and they are unable to exchange also. Don't deal with it

My friend bought a Burberry bag from Holts Square One Mississauga where the Sales Associate (Oxsana) upon checkout, started to rub leather conditioner at the bottom of this "brand new" bag. It was confusing why she did that but she did. My friend shows me the bag and I didn't like this particular style so I advised him to return it and get something else. Upon arriving to another Burberry location at the Holts Bloor Street Toronto, the Burberry SA (Joseph) refused to refund the handbag as it was defective. My friend had just purchased the handbag at 11:30am with Oxsana and at 5:20pm, we were returning it with Joseph. The tags were still on, with original wrapping. Joseph told us to go back to the store we bought it from and try returning it there because he cannot take a defective/used item. We advised him that it was sold like this to him and Joseph stated that Burberry cannot sell items in this condition. The sheer disregard for our convenience and ultimate blame on us returning a defective item - it was surreal. Never ever have I experienced negligence and dismissiveness from a brand that prides itself in customer service and luxury experiences. Basically, it was my friend's fault for buying a defective item from a boutique where the SA was quick to sell it to him while conditioning it, and then restricting returns to any applicable Burberry boutique, forcing him to face inconvenience and shame.

Extremely disappointed with the brand.
Bought so many items in the past and always everything was OK until now.
Purchased a pair of sneakers, worn them couple of times and they developed a fault. They are just torn apart on one side.
Contacted the brand, but they replied to me saying that is my fault, that I didn't wear them properly! Which is nonsense! The shoes are like brand new! Paid so much money for it. Just not acceptable.

Quand on achète à ce prix, cet marque qui est sensé représenter un certain luxe, on aimerait que la couture soit une belle finition et sourtout ne jamais lire sur l'étiquette ( made in China) c'est inadmissible. Pour du made in China je n'achète pas à 850 euros la jacket.

Burberry la vallée village nullllllll.
Après l’achat de mon manteaux je reviens 2 mois après pour leur montre un petit défaut que je n’est pas vu lors de mon achat.
Le manager me stipule pas de garantie j’aurais dû inspecté le manteaux minutieusement !!!!!!!
A éviter je vous le conseille

Haben die Schuhe zur angegebenen Anschrift nach China zurück gesandt. Jetzt bekamen wir eine neue E-Mail mit einer anderen Anschrift und wurden aufgefordert die Ware doch an Freunde weiterzureichen. Man würde uns dann einen Gutschein schicken. Jeder der hier bestellen möchte sollte sich vorher mal die Erfahrungen durchlesen.