Burberry Service Opiniones 

Burberry products are not well made and they do not stand behind the quality of their merchandise. If something is wrong they will give you a run around, then tell you there is nothing they can do. Their corporate location is no help either, spoke to a person named Austin, talked me around in circles and told me they stand behind the retail location decision to not do anything with the defective product. These positive reviews online are not accurate, most probably Burberry paying people to write them. Do not support this company!

Worst ever, they are just time-consuming. I purchased an available item, but they haven't delivered it to me, and they cancelled themselves after two days they just tell me to know to wait for my money or contact my bank to find out when my refund will come into my bank account. After making me wait for two days they advised this so why is that available for customers to purchase it then if that's not available!!! Never shop with them again..

I bought a man shoes from Burberry and after I wear in a rainy day the shoes got stains from a black leather part of the shoes I contact Burberry and they told me to take to their store and when I got there they don’t know what to do with situation and ask me to leave my shoes there after a week I call the store asking about my situation. And they just told me that was my fault and I tried to argue with them I have the shoe box and tag and everything, it was clearly a problem from the brand and they told me to take my shoes and go home that was very bad experience I would never buy their products again in my life.

not even 1 star. believe never buy online from them .. they send me use item and also missing items. they are so lye … i m still struggling to get my money back from them.. they didn’t give me any help !!! i promise you dont buy online from them and you dont need to go through all the horrible things!!!!

Eccellente Customer Service, eccellente servizio, eccellenti prodotti.
Il Servizio Clienti mi ha assistito dall'inizio alla fine del mio acquisto.
Eccellente!

Merci, pour l'accueil et les conseils

100% satisfaite livraison ultra rapide par UPS package réalisé avec grand soin tres bel article je recommande les yeux fermés. Service UPS au top avec suivi en temps réel et un coup de téléphone avant la livraison

Ce site est une honte. J'ai commandé un sac fin juillet que j'ai finalement retourné car la taille ne me convenait pas. Le colis a été perdu lors du retour par UPS, l'enquête à bien conclu à la perte du colis mais Burberry refuse de me rembourser car ils n'ont pas reçu le sac en question. Une honte, à fuir au plus vite.

Service "clients" lamentable ! Impossible d'acheter une nouvelle ceinture (perdue lors d'un voyage) pour mon trench car je n'ai pas conservé la facture d'il y a 5 ans ... Malgré les photos demandées et transmises ! Aucune solution proposée par des interlocuteurs très peu professionnels.
A fuir !

Burberry service is a joke. Feel sad that I had to spend about 20k to learn this fact. I am done with them, not worth my business. I will spend it on some company who takes ownership and believes in customer service.

Ordered a fairly expensive item. It was shipped via UPS. When I went to pick up the box, it felt very light. Realized the box was damaged and actually showed it to the person at the UPS pickup point who agreed. The box was empty. Basically all Burberry offered was opening a UPS claim. I paid $1100+ dollars and am left with no item and no customer service. I own several Burberry items, but will certainly never buy from them again.

Schlechtester Kundenservice aller Zeiten.
Meine Bestellung wurde am 11.7.2022 mit EXPRESSVERSAND geordert und erst nach 8 Tagen versandt (10 Tage später noch NICHT zugestellt).
Als ich nach 4 Tagen nachhakte warum die Bestellung noch nicht versandt war, teilte man mir mit dass ich die Sendung am 19.7.2022 erhalten würde.
Als ich sie am 19.7.2022 noch immer nicht erhielt, versprach man mir die Zustellung am 20.7.2022 und ein Entgegenkommen. Diesbezüglich würde man mich per Mail kontaktieren.
Jetzt am 21.7.2022 habe ich weder eine Mail, noch die Bestellung erhalten.
Der Kundenservice verhält sich schnippisch und hält seine Versprechen nicht ein.
Ich werde in Zukunft Abstand von Burberry nehmen und rate jedem dazu, es mir geich zu tun.
Wenn ich bei einer Luxusmarke einkaufe möchte ich nicht wie bei Footlocker behandelt werden.

POOR SERVICE. POOR SERVICE
POOR SERVICE
I ordered an item for next day delivery by their online messenger team Anna.
My order had not been processed when I enquired with customer service team Claudia I was told I can not cancel and the item will not get to be today, maybe tomorrow and maybe Monday 3 days after arrival date.
I spoke to a manger Aurelija to reiterate the same thing and it was like speaking to a robot they told me they do not have details of courier service it doesn’t work like any other business that works with courier services.
The online team are liars and customer service team inadequately trained.
For a product that is priced highly does not have the same service.

The scarf i bought from them started coming apart from both ends after only wearing it 2x. They refused to replace or repair it and basically told me there is nothing they were going to do about it. They told me it was my fault. I went to the store (4 1/2 hr drive to the closest one) and saw one in store that looked like it was doing the same thing and one of the sales associates let it slip that they see this a lot. Will never purchase anything from this company again!!!

£250 BELT split apart after approx 3 uses - not interested in replacing or refunding, wanted to CHARGE me to repair - shameful for a supposed high end brand....

The staff at Burberry Milan at via montenapoleone is the worst staff ever .
Super arrogant people and giving the worst at their service .
If you don’t want to have a bad experience don’t go there .
Also at Serravale designer outlet they gave me a T-shirt with a big hole in it . I returned it back and they doesn’t answer for the new one .
This company is going worse & worse

Fatto un ordine regalo a maggio 2022 a causa della merce non piaciuto rimandato subito indietro, fino ad oggi la merce non ancora rientrato in magazzino non abbiamo ancora ricevuto il rimborso della merce.
Il reso di Burberry e il servizio reso fa veramente c.....
Può essere il miglior brand del mondo, ma se il servizio clienti e servizio reso e così scarso non so se riacquistero i loro prodotti.
Evitare di acquistare nel loro sito, o fare reso nel loro sito.

Fa veramente pietà

Very bad quality. The strap of my back back broke after one year of use. Bought in Paris, then lockdown and now the customer service does want to repair it in Regent Street in London. I will have it repair with a local shop for 10£ but honestly ???? Burberry is bad quality and never will buy it again. Ridiculous brand !!!!!

Where is zero star? I had purchased item with Burberry website 22nd March 2022 and delivery via UPS for some reason the
UPS rider noticed my main box been open but I didn’t think something wrong as he checked original box still inside so after I got my parcel (As I bough for my husband’s birthday present) before he open the box we are noticed that ribbon been rip off so he opened the parcel and no item in original box!! That mean item been stolen during transit. So I did reported the case straight away in min with Burberry support and also Contact UPS so my case been investigating for a month now…. Last week I did reported with PayPal so they asked me for police report … Ok I got it and my case been closed to the seller favour!! It was disgusted experience . Customer service didn’t hit that level as it should be .. let customers waiting waiting and waiting

A gennaio 2019 ho regalato una cinta a mio figlio. Indossata neanche 20 volte, ad oggi risulta completamente rovinata. Mi sono rivolta al negozio della Rinascente a Roma, la commessa ha fatto le foto alla cinta e mi ha detto che le avrebbe inviate al centro riparazioni per accertarsi che fosse un difetto di fabbricazione. Ci siamo lasciate che mi avrebbe contattata. Dopo circa un mese ho dovuto contattarli io; mi è stato detto che al centro riparazioni non è stato considerato un difetto e che non si poteva fare nulla. Ho risposto che un marchio di lusso come burberry non può avere un così pessimo servizio clienti. Alla fine dovrò portare nuovamente la cinta alla Rinascente e provvederanno loro ad inviarla al centro riparazioni e cercare di porre rimedio al problema se possibile. Mai più!