AT&T Opiniones 

Horrible service. Been trying to get a statice IP ADDRESS, Default Gateway, Subnet Mask, and their preferred Primary and Secondary DNS. For the last 3 months. Everytime we go in they submit a ticket and get told they will email with in 12 hours, but we never get the email. Go back in and the business center has cancelled the ticket so we have to do it all over again. Still does not work. They even hung up on me because it was closing time where they are at and would not answer when I tried to call back. They wouldn’t get even one star if I could do lower

AT&T hate their customers.. the crappy agents, the crappy service.. this company doesn't give a crap - I wanted to use more colorful words, but I'm sure it wouldn't get published. THIS COMPANY is DISGUSTING...

This company is the actual definition of Scam. I had business internet for over a year with them. If I had an issue, it always took days to get it fixed. I had to have 2 separate accounts for some reason. The automated teller never could recognize my account number. I had to stay on the phone for 30 mins just to get my bills handled. I had 2 accounts and 3 account numbers which was half the issue. NONE of MY phone numbers were on the account as an actual phone number for back up or to send a code to. It was the phone number that didn't even get text and they still tried to TEXT IT FOR VERIFICATION. They literally had no back up info that I gave them. Everything was incorrect. They spent 1 hour trying to verify my account just to CANCEL IT!! Still not able to cancel!!! SO I HAVE TO JUST NOT PAY IT UNTIL THEY CUT IT OFF!!! HOW EMBARASSING.

If you want to have to micromanage your wireless provider than AT&T is for you. Terrible business. TERRIBLE customer service!!!! They do not support their business customers and make promises they cannot keep. GO ELSEWHERE for your business wireless service.

Awful customer service, constant problems with billing and quality of service! Switched to Xfinity and At&t was still trying to charge me for phones, tablets, watches I sent back and services I had previously canceled! I even transfered my numbers and had the tracking numbers showing they were delivered! Xfinity has done great, no issues so far, great customer service!

ATT used to be the best phone service to use. Ive had them fir over ten years, its horrible, the customer service is the worst, they lie, they say anything they can to try to convince you thst they're helping that is BS. Ive been being charged for a stand alone some how contacted to my iPad, funny thing is no one has yet to be able to explain why or what its for.....not the ATT store or customer service. I paid off the iPad accessories, canceled the iPad plan, my bill went down the next month, but they were still charging me the stand alone. No this next bill my bill went up 84.00, they said its because I hadn't canceled my iPad plan.....BS.... THIS IS THE MOST POORLY RUN COMPANY I KNOW! The customer service reps are either are mot trained or dont give a crap or a combinatio. Of both...I could go on and on, but it resolves nothing, just hours of my time being ripped off by this company.

I called and spoke to the best customer service rep I have hadin my life JEFF with ATT Business he has gained my business for a long time. Thanks JEFF

I have never been able to log-in to my account online or use att phone app. Each time I call, I'm on the phone for over an hour, and the customer service rep can't figure out why I can't log in and says they will have customer support contact me but they don't. Once they tried to transfer me and the call dropped, and another time, they tried to transfer me and it said the phone number was not a working call. I finally started recording the calls. Twice I went to the store and spent over an hour and did not get anywhere. I asked if they can just figure out the deal and call me once they find the solution, but they say they can't do that. First time I went to the store, the sales rep told me he could save me on the number of lines I had, but ended up adding a phone line I never used or had a phone for, and made my bill higher. I would have known that if I could log -in. Another time, someone from ATT called me to sell me on Gateway service and said they would save me by bundling. She also said as a thank you, they would send me a free tablet. I never received the tablet, and 6 months later realized they were charging me for cell service to a tablet I never received. Again, I would have known this if I could log-in. I did like the Gateway service I got for my office, so I ordered another one for my house. Gateway did not work well at my house no matter what I tried so I contact them and the lady on the phone said since it was so close to my allowable time to terminate, she would not charge me a penalty. I then sent the box back months ago. I just found out they have been charging me for the 2nd Gateway box I sent back-- even after they confirmed receipt. I would have known if I could log-in. I was finally fed up, so tried to sign up just one of my phones with another cell company, and when I tried to get a transfer pin, they said the email I've been using for 10 years and still using because it works, was not a good, so they could not send me a transfer pin. They told me to call the transfer pin number but that number said I did not have the ability to receive a transfer pin by that number. They told me the only other way was to log in to my app, which I have not had the ability to since I signed up. If ATT could see the hours I've spend on the phone going in circles with them, they probably would calculate at least 8 hours. I'm not sure what to do at this point. I can't get anywhere with the agents they use in the Philippines. The last guy I talked to was distracted and laughing at something going on at the office. He was the one that transferred me to an out of order number. I feel like I have to get an attorney just to get rid of ATT. Stay away if you are interested in a business account with this company.

Absolutely horrible service! They had a $900 administrative error that they forced me to pay for. I told them unlock the phone immediately and I’m going back to my previous carrier. I called them for four months trying to resolve the issue to no avail, they want it for me to pay for their mistake. I would never use AT&T if they were the last carrier on the Earth!

I am writing this review after more than two years of trying to resolve a billing issue with AT&T Business with no meaningful resolution.

I was sold a hotspot router by AT&T that turned out to be incompatible with my iPad, meaning the service could never be used. I returned the device shortly after realizing the issue and notified AT&T that the service was unusable. Unfortunately, I did not keep the tracking number for the return — a mistake I regret — but that does not justify what happened next.

Despite the service never being used even once, AT&T continued charging me every month for more than two years.

During that time, I contacted customer service numerous times trying to resolve the problem. On multiple occasions I was assured the issue would be handled. However, every time I called back, I was told there were no notes on my account documenting the previous conversations.

In one particularly frustrating call, a representative kept me on hold repeatedly and assured me he would resolve the issue. When I later called back and asked to speak with a supervisor, I was again told there was no record of that interaction.

At this point I have been billed for months for a service that I could not use and did not use, they are unwilling to correct and no one at AT&T was willing to properly document or address the situation.

I have been an AT&T customer for over 20 years, which makes this experience even more disappointing. The only reason I have not switched providers already is because changing business lines can be extremely disruptive.

However, after this experience, i will be moving my business services to another carrier.

I am posting this review in hopes that someone from AT&T management will finally look into this issue and contact me to resolve the matter properly. Charging customers for services that cannot be used and failing to document repeated support calls is unacceptable.

If you are a business owners considering AT&T: First of all dont do it! but if you do keep detailed records of every interaction, because WHEN something goes wrong, you will find yourself repeating the same conversation over and over again without resolution.

AT&T used to be a company I trusted. Unfortunately, this experience has completely changed that.

So I ordered a new line and a new phone for my business and it asked if I wanted next day delivery which was 14.99 I payed the 14.99 next day I’m waiting on an email to confirm my delivery and I haven’t even gotten an email about the shipment yet so I contacted AT&T about this issue and they said that it could take up to 3 to 4 days for my item to ship after I paid next day delivery

In October 2025, I ordered two Apple Watches that were never delivered by the carrier (I have proof of non-delivery). AT&T investigated and sent replacements, which I did receive. However, I was incorrectly charged $321.50 for the original watches that were never delivered. When I called, they acknowledged it was a system error and promised a refund within 7–10 business days.

That refund never came.

In October, I was also told my AutoPay would be placed on hold until the issue was resolved. Despite that, in early January 2026 AutoPay was turned back on and I was charged $571.68. During a call on January 12, 2026, I was promised the refund would be processed that same day and even received an email confirmation. Nothing happened. I called again on January 23, 2026 and was again promised a refund within 7–10 business days, with another confirmation email. Still nothing.

Since October, I’ve called at least five or six times. Every time, representatives review the notes, acknowledge the billing error, and promise it will be resolved in 7–10 business days. On my last three calls, I requested a supervisor and was either told none were available or left on hold for extended periods until the call disconnected.

AT&T has admitted the error and confirmed a refund is owed, yet as of March 2026, it still has not been issued. The repeated promises, lack of escalation, and failure to correct a confirmed billing error have been extremely disappointing.

I expect better accountability from a major company.

Billing issues for an extended period of time with multiple attempts to get it corrected only to be promised credits and calls from "escalations". No responses or credits were recieved. They continued to bill us for multiple groups even after we first noticed and began calling in Jan 2025. After at least 6 calls to customer services and hours of explaining the same issue over and over, we received a lot of empathy, but no action. A year later before giving up, we filed an informal complaint with the FCC and got a response from AT&T. The responder said he would review and call back in 2 days. After a week, I ported all of our lines to a competitor. Then he responded to the FCC that he couldn't reach me and we are no longer customers so he didn't know if we were satisfied or not. What a disappointment as we have been customers of AT&T in some capacity for over 25 yrs. Please check your bill, question every charge, get the real name (not the "americanized" version) of the customer service reps for your records, and keep record of exactly what credit you expect because you always need to wait a cycle and if you are like us, you might never see it.
Avoid AT&T because of the limited ability of their customer service representatives to assist in correcting billing errors of AT&T's making.

ATT customer service representative accidentally disabled my business email permanently. This is affected my business, my life and is gonna take months maybe years to recover from..
I was only a customer for two weeks

I wish I could give them zero stars after the nightmare they caused our business. If you are a business owner, stay away at all costs unless you want endless headaches, poor products/services, and nonexistent customer service.

On September 4, 2025, an AT&T field sales representative identifying himself as “Stanley” (Chikee Asiegbu) visited my business to solicit phone and internet services. He represented that AT&T could provide faster internet, a business landline, and a “free” cell phone tied to our business number for $96 per month, inclusive of all taxes and fees, if we switched from Comcast. I repeatedly confirmed that this total price included all fees, and he confirmed multiple times that it did. He also assured me that he would personally return as many times as needed to ensure our existing landline, cameras, and security system would be fully connected to AT&T.
Due to time constraints, Stanley pressured me to proceed immediately and completed the enrollment process himself using my driver’s license and access to my phone for electronic consent. Later that day, I discovered documentation showing a monthly charge of $129.54, not $96. When I questioned him, he provided an unclear explanation involving discounts and bundles and then ceased responding.
When installation occurred around September 8, 2025, Stanley claimed all systems—including our security system—were properly connected. This was false. Our landline began malfunctioning immediately, and we later learned (after the 30-day cancellation window) that our security system had never been connected to AT&T at all and was left attached to the Comcast modem. Once Comcast service ended, our cameras and alarm system stopped functioning entirely, leaving our storefront without security for over two months.
Our first AT&T bill exceeded $195, and customer service later confirmed our actual monthly bill would be approximately $133 and could never be $96. AT&T provided no resolution for the internet speed or compatibility issues, and I spent over four hours on hold without reaching technical support. We incurred additional costs from our security provider, who confirmed AT&T service required expensive upgrades or system replacement.
In December 2025, AT&T informed me cancellation would cost $244. However, upon attempting to formally cancel in January 2026 following installation of hardware from a different service provider, AT&T demanded $713.14, claiming we were required to pay for the “free” iPhone and equipment—terms never disclosed. AT&T refused equipment return, failed to provide a cancellation confirmation, and never issued written proof of termination.
This pattern of misrepresentation, deceptive sales practices, lack of disclosure, and failure to provide functional service caused significant financial loss, operational disruption, and security risks to my business. Total out-of-pocket losses exceed $982, excluding lost productivity and risk exposure. So much for trying to save some money on business expenses

The sales associates Julie Gallant and Shayla were horrible. Julie stopped responding to e mails and phone calls when a facilities issue popped up and Shayla did not provide accurate info , billed my credit card then told me to call customer service for a refund when the installation date was two weeks out, then hung up on me. This company is very unprofessional and when calling customer service, it is overseas and there are language barriers. Look elsewhere for service

I was scammed by one of their own employees. Apparently anything for a sale. I have have been trying for 3 days to cancel my account. I keep getting transferred or disconnected. Still no resolve. Absolute scam artists. Terrible company.

We were having significant problems with our business internet provider when an AT&T salesperson visited. They made pricing guarantees and QOS assurances. Installation was professional and easy, uptime has been stellar. It's great not to have to even think about whether we're going to have connectivity issues that day. Speeds are much faster than guaranteed. There was a billing issue at the very beginning, but the sales people and central customer service beat the problem into submission. The most improtant thing is the fact that performance has been perfect since installation. With all our software being SasS, with storage in the cloud, reliability is key, and over the last many months, AT&T Business really has delivered, yards ahead of their "competitors" for sure.