Butler & Stag Opiniones 

235
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Milo and Bradley at B&S were patient, helpful and communicated well from start to finish when selling my elderly mum’s house in Chingford. They oversaw viewings and guided her through the whole proc... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Rented a falt with them in central London. Horrible experience - agent was slow to respond to all queries and at the end of the tenancy tried to scam us to pay for cleaning even though we had alr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We are very grateful to Helga and Oliver for helping us purchase our first flat. We've spoken to many other estate agents along the way and we don't think anyone else lives up to their customer servi... Ver más

Valorada con 5 estrellas sobre 5

EXCELLENT. Day one, Daniel listening to my demands, Daniel very persuasive with his explanations & helping reach the right decisions for my approval Re: pricing & strategy Day three. On the... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria

Escrito por la empresa

Butler & Stag is an independently owned and run estate agency specialising in residential Sales, Lettings, Property Management and Land & New Homes. Our five star customer service has seen us win multiple awards for excellence from British Property Awards and Estate Agency Masters. Our three branches have all been voted within the top 0.5% of the UK Best Estate Agency Guide.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

235 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(235)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I would like to thank the Butler and…

I would like to thank the Butler and Stag’s hard work through our purchase, especially Chris Marsh who assisted us until the end. Chris was very friendly and professional. He kept us updated daily, chased solicitors when it was needed. We wouldn’t have made it in this short time without his support. Highly recommended!

5 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you to the Butler & Stag Team

The team at Butler & Stag are friendly, helpful and professional. Without them, my purchase would never have gone through. They contacted me everyday with updates, chased solicitors endlessly. I really knew they had my back. They never gave up for the whole 8 months it took.

2 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I highly recommend Butler & Stag

I highly recommend Butler & Stag - Rob was hugely professional and attentive in guiding us through the purchasing process. He went above and beyond to ensure everything went smoothly.

2 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Butler & Stag are life savers !

Butler & Stag were committed and professional, I can’t recommend them enough ! Special thanks to Amanda who worked with us for weeks even taking up her free time !

25 de enero de 2022
Opinión espontánea
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Respuesta de Butler & Stag

Dear Mr Langan,

Thank you for your kind review, you were a pleasure t work with and we are delighted to be able to assist with your move.

Wishing you the best of luck in your new home.

Kind Regards
BUTLER & STAG

Valorada con 5 estrellas sobre 5

I sold my property with Butler & Stag…

I sold my property with Butler & Stag in 2019 and their level of service was to be above and beyond.
I decided to sell my fathers property through them, my personal experience with Amanda I found her to be professional, efficient, honest and straight talking. Amanda’s client/customer relationship makes her the successful agent she is.
Catherine Stevenson

24 de enero de 2022
Opinión espontánea
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Respuesta de Butler & Stag

Dear Catherine,

Thank you for your kind words and for reviewing our service. So pleased we could be of assistance.

Kind Regards
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Amanda and Athos were an incredible…

Amanda and Athos were an incredible team. The process was smooth despite being in chain. I would recommend both extremely highly.

24 de enero de 2022
Opinión espontánea
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Respuesta de Butler & Stag

Many thanks for reviewing our service. Congratulations on the sale, so pleased we could be of assistance.
Looking forward to our continued work together.

Best Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Brilliant experience!

Amanda was amazing guiding through and following up with everyone throughout a very stressful process (property purchase)! The team at Bow office were great too - helping out with admin details to keep everything moving and on track. Would definitely recommend.

11 de enero de 2022
Opinión espontánea
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Respuesta de Butler & Stag

Dear Angelika,

Thank you for your kind words, so pleased the team were on hand to assist.

Kind Regards
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Very nice team and very responsive!

Very nice team and very responsive! They helped us throughout the buying process on any details…
We highly recommend working with them!

7 de enero de 2022
Opinión espontánea
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Respuesta de Butler & Stag

Dear Fabien,

Many thanks for reviewing our services. Congratulations on the purchase of your new property, we are pleased to have been able to assist you.

Wishing you the best of luck in your new home, please do let us know if you require any further assistance in the future.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Friendly

Friendly, helpful and efficient service.

4 de enero de 2022
Opinión espontánea
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Respuesta de Butler & Stag

Dear Monika,

Thank you for your kind review, you were a pleasure to work with and we are delighted to have helped with your move.

Wishing you the best of luck in your new home.

Kind Regards
BUTLER & STAG

Valorada con 1 estrellas sobre 5

Bad Lettings Agents for Landlords/Tenants, Butler & Stag

They claimed that Im a bad landlord to the tenants but they cancelled the tenancy a day before the tenants was going to move into the property. The tenants later moved to another agent with me but the market had changed and the rental price had changed so they went for another property. I later found new tenants.
This agency doesnt follow the landlords requirements and spread false information to tenants. They cannot be trusted!
As I said This company cannot be trusted. Where is the evidence of your lies? i will continue to post information on this agency that is unprofessional to landlords and tenants. You cannot TRUST this agent. The tenants knew what they where getting when they saw my property. Every month I will post something about this agent on Trustpilot. They are disrespectful and cannot be trusted as an agent. They say I was intoxicated but I dont drink, they spread lies via Trustpilot!! My emails show the evidence. They market your property and tell you nothing about new Government laws!! I still have all my emails from you....
I also have text messages from the tenants as we communicated during the tenancy agreement.
If I was intoxicated why didnt you address this issue at a meeting or email? i have caught in a lie....you guys are fools!!
tirade, that is a false statement by the agency, they dont follow your requirements but send tenants that cannot afford your property. If their was a tirade then why didnt they address this in a meeting or email? Why didnt they send a warning email or letter? second lie by the agency....
I will provide email trail to TRUSTPILOT and then the community can decide who is telling the TRUTH!!
I have the email trail of the truth, the agency has twisted the narrative to suit their agenda to make me look like the bad guy. I will be creating a blog on this matter as feel that they are so wrong in their actions....
These guys are fools because they sent out the contract for the tenants to sign and the tenants signed the contract but the contract needed signing from me but i needed time to read the contract and get the Electricity Report but they had given me no time to do that....it was all rushed by the agent!!
The Truth will come out, you cannot hide from the truth!!
Im innocent until proven guility....

28 de diciembre de 2021
Opinión espontánea
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Respuesta de Butler & Stag

Dear Mr Stephenson,
As regulated letting agents we have to follow the correct legal procedures which helps protect our clients, tenants and ourselves against safety concerns and litigation.
As explained fully at the time, you failed to provide us with an EICR for the property and wouldn't allow us to instruct our own contractors to carry out the required checks on your behalf, as you said you were handling it.
You also failed to make good of various defects that were agreed as part of the tenants offer.
Finally, you reduced a female member of B&S staff to tears as she wouldn't cut corners on your behalf. At the time it was clear to hear that you were intoxicated during an aggressive tirade.

We had no other option than to decline the tenancy and de instruct ourselves as the lettings agents.


Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

I highly recommend Butler and Stag and…

I highly recommend Butler and Stag and I can’t speak more highly of Milo. He has been so fantastic from start to finish. We felt supported 100% of the time. He was always available for help and advice whenever we needed it, nothing was ever too much trouble and his knowledge of the market is worth its weight in gold.
Thank you Milo and the Butler and Stag team. You’ve made selling our first home an enjoyable experience.

28 de diciembre de 2021
Opinión espontánea
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Respuesta de Butler & Stag

Dear Edel,
Thank you for your kind review.
Milo is delighted with the 5 stars you have awarded him. We are so pleased we could assist you with your sale.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

We decided to put our house up for sale..

We decided to put our house on the market and instructed 3 local agents to provide us with a valuation. Butler and stag being one of them. Chris came to the appointment, he was very professional, he knew his market well, and wasn’t bothered by what the other agents had said about our property- he just took everything on board and gave us a valuation we thought reflected our property fairly. The next day, we were introduced to Charlie who would be selling the property for us.. and within 1 day of it being on the market, he had found a buyer, full asking price offer, job done.
The next couple of months we’re seamless, easy, stress free and no hassle what so ever. Charlie was accommodating, always available (even on his days off) and helpful.
We faced a last minute glitch with the buyers, the deal was 50/50 but Charlie reassured us that he would get it done… and within that 24 hour period he managed to get us exchanged.
Overall, a great experience and would definitely be using again in the future.

24 de diciembre de 2021
Opinión espontánea
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Respuesta de Butler & Stag

Dear Ryan,
Thank you for your kind review.
Chris and the team are delighted with the 5 stars you have awarded them.
We are delighted that we could assist with your sale.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Extremely helpful

From the initial valuation to where I am now on exchange Butler & Stag have been exceptional in their service. Athos gave very astute opinions on valuation and Amanda has gone above and beyond in getting the exchange and completion dates I wanted. I would thoroughly recommend their kind, helpful, efficient approach.

23 de diciembre de 2021
Opinión espontánea
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Respuesta de Butler & Stag

Dear Fiona,

Thank you for your kind review. Athos and Amanda are delighted with the 5 star rating.

Wishing you all the best in your new home.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

EXCELLENT

EXCELLENT. Day one, Daniel listening to my demands, Daniel very persuasive with his explanations & helping reach the right decisions for my approval Re: pricing & strategy
Day three. On the market
Day four. Viewings
Day four. Offer of asking price.
Job done. Not quite
Loads & loads of help from Dan and Ollie down the Roman.
Up steps the tenacious Tigress Ms Amanda Schiavi, Butler & Stag's very own Chaser. referee, advocate, Fountain of knowledge & I'm sure dreaded by the entire legal profession but loved by buyers & sellers through Butler & Stag
A great company populated by nice, reasonable, professional experts.
If I ever need to, I'll use them again

Alan

21 de diciembre de 2021
Opinión espontánea
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Respuesta de Butler & Stag

Dear Alan,

Thank you for your excellent review. So pleased that the team were on hand to assist.

Wishing you all the best for the future.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

B&S sold my property professionally and…

B&S sold my property professionally and with very responsive communication which I like. They were always there quickly to discuss things and give me strong advice. My property was non-standard as it was timber framed however they have good experience with this and I believe that their access to the London market helped get the sale.

In the final week when paperwork issues arose from the solicitors, they were on it every day and pushing hard to make the completion happen.

Well done team!

19 de diciembre de 2021
Opinión espontánea
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Respuesta de Butler & Stag

Dear Russell,

Thank you for your fantastic review.

We are pleased to have been able to assist you with your sale.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

I would highly recommend Butler & Stag…

I would highly recommend Butler & Stag to anyone local looking to move, special thanks to Tony, Chris & Amanda who were all great throughout the whole process I would'nt look anywhere else should I look to move again! Thank you once again guys.

16 de diciembre de 2021
Opinión espontánea
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Respuesta de Butler & Stag

Dear Alfie,

Thank you for your kind review. So pleased that the team were on hand to assist.

Kind Regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Well finally moved in our new home

Well finally moved in our new home
What can I say it's all thanks to Charlie Parsons.

He has been fantastic all the way though couldn't have done it without his help
been very informative all the way through

Charlie you have gone above and beyond
Were do I start firstly a massive thank you for all your hard work you kept me going all the way though
you got things sorted for us. We are very grateful
You are a credit to your company.

I will definitely recommend you to all my friends and family

15 de diciembre de 2021
Opinión espontánea
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Respuesta de Butler & Stag

Dear Suky,

Thank you for your kind review.

We are so pleased to have been able to assist you

Wishing you the best of luck in your new home.

Kind regards,
BUTLER & STAG

Valorada con 5 estrellas sobre 5

My experience was great

My experience was great, they adapted to my needs quickly and everything went accorded to plan, very grateful for the work they have put on my sell and also on my purchase.

15 de diciembre de 2021
Opinión espontánea
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Respuesta de Butler & Stag

Dear Julio,

Thank you for sharing your experience with us. We are so pleased our team have been able to assist with the sale and purchase of your property.

Kind regards
BUTLER & STAG

Valorada con 5 estrellas sobre 5

Outstanding!

We had been recommended to use Butler & Stag by a relative & can see why! We couldn’t be happier with all they have done for us. Nothing was ever too much trouble. Chris and Amanda’s communication was faultless, any queries we had would be replied to within minutes! These guys worked so so hard for us and we are so grateful. Should we ever move again…..There is absolutely no doubt we’ll be using Butler & Stag again. Highly recommend! Thanks again guys

15 de diciembre de 2021
Opinión espontánea
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Respuesta de Butler & Stag

Dear Laura,

Thank you for your outstanding review.
We are pleased to have been able to assist you.

Wishing you the best of luck in your new home.

Kind regards
BUTLER & STAG.

Valorada con 5 estrellas sobre 5

Genuinely cannot recommend enough from…

Genuinely cannot recommend enough from start to finish Chris has been amazing! He has gone above and beyond what was expected from him. My situation wasn’t the most straight forward to say the least but he along with my mortgage broker made the impossible possible.

They have been a fantastic team and I can honestly say I have never received service like it, ever!! Amanda is also brilliant lovely and easy to talk to and as far as aftercare and keeping me informed goes she cannot be faulted. She is also lovely to speak to

They really are an asset to the company and everybody I have dealt with has made me feel comfortable and ensured I have been well informed every step of the way

Again, I genuinely cannot thank this team enough for what they have done for me it really is appreciated. I cannot wait to work with them on my next purchase 😊

14 de diciembre de 2021
Opinión espontánea
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Respuesta de Butler & Stag

Thank you for your kind review. We are so pleased to have been able to assist you.

Wishing you the best of luck in your new home and we look forward to working with you again in the future.

Kind regards
BUTLER & STAG

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