BYROTATION Opiniones 

Concept and community is brilliant, and I love being part of it. Have given 4 stars instead of 5 because I find the app really glitchy on android. Frequently freezes and needs to be restarted, which is a bit bit frustrating.

Easy to use and handy service

Great communication and very friendly! The dress fit perfectly, it had even been altered by 2 inches which made it the perfect length for me!! It was like fate!!

Super loved the dress! I received lots of compliments on the event. And the communication with KarenAnna was smooth, everything was efficient. Thank you!

Poor communication and poor experience with a rental. This app does not make the pitfalls clear enough, there will always be an element of uncertainty of whether an item will be suitable. The dress I was sent was poorly packaged when sent and as soon as I realised it was unsuitable I messaged the renter to let them know and provided photos but had no response. I sent them item back the very next morning by the same delivery method but packaged in a more suitable attire fit for such an expensive dress. There was never a response from them. I added all tracking details to the app but there is no way for the app to acknowledge this so I was still getting notifications to send the item back on the day it was due back if I’d had kept it for the whole rental period. If you use this service you are trapped and could pay over £100 for a rental you never wear and no refund upon return as it’s the renters discretion, even if they did accept a return you will be given by rotation credits which is no good in a last minute situation for an event that you wanted to use the service for in the first place. Be aware and don’t fall into the trap.

By rotation is so easy to use and a great platform to manage rentals and sales! I’ve only had one issue with a renter which was very quickly resolved with the support of customer service! Such a fantastic concept and experience, renting my dress has never been easier

Antonia delivered it on time and the dress was beautiful. Thank you!

The easiest experience ever! Really loved renting my dress from here and will definitely be doing it again.

My second time renting with by rotation and really happy with my experiences both times. The process is easy and I would highly recommend it.

I have generally enjoyed using By Rotation over the past few years and have had many positive experiences, which is why this recent experience was so disappointing.

I have built up 17 five-star reviews as a lender and have always tried to communicate professionally and follow the platform's guidance. Unfortunately, when I encountered my first difficult rental involving a late return, poor communication, and a lack of timely tracking information for a high-value item, I felt the support available for lenders could have been stronger.

Whilst I acknowledge that, in hindsight, some of my own communications became more frequent than they should have, they were driven by genuine concern over the whereabouts of a £1,200 dress with significant sentimental value. I made efforts to resolve the matter by reducing the outstanding charges in line with a compromise, yet the experience became unnecessarily stressful.

I still believe By Rotation is a fantastic concept and have had many successful rentals over the years. However, I hope the platform continues to improve its support for lenders during disputes, particularly where valuable items, late returns and poor communication are involved. Clearer guidance and more proactive intervention from customer support would make a significant difference.

Overall, my previous experiences have been positive, but this situation has left me disappointed with how the dispute process has been handled.

Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank they’ve told me I need to keep the store credits. They must be having cash flow issues as 99% of businesses in the UK refund you back to your card and now my money is being held hostage.

Arrived on time, dress was in great condition, great communication

Process was easy, price was unbeatable. Thank you

Great app for circulating your wardrobe! Connects people seamlessly

To date, I’ve lent pieces on 9 occasions but have always had positive experiences with renters, with pieces being well taken care of. App is easy to navigate and updated with new functions for lenders and renters since I first started using the app in 2020.

Excellent experience of renting through By Rotation - my lender was lovely and a really smooth and easy rental experience.

My only criticism is the By Rotation fees can be a little steep so it can be expensive and adds significantly to the overall cost. Worth it for some items but not so much for others.

Still, have rented before and would definitely rent again.

I have tried to list things more than 10 times in a row
I keep on getting error messages that I can’t add the brand name
And when I did it as unbranded my ads all got rejected
I then tried to contact support and the bot told me to close the chat till support reached out and I went back on it and it reloaded so poor and annoying

Would def rent again - such an easy process to find something fab!

Super easy communication and everything was perfect !