BYROTATION Opiniones 

My item was rented and I provided signed for postage of the item, the item was received and signed for at the address given.

the renter then never returned the address and said it didn't arrive.

Byrotation essentially said sorry nothing we can do.

Terrible experience with this app. Joined the app - firstly there was an offer on to receive money off - applied directly at checkout, which didn't happen, so had to contact them to apply that. I then agreed with a lender for her to send on a Monday which she said she could - paid for the rental to start from the Tuesday, she said there may be postal delays, I said as long as I have by the Wednesday it's fine. Turns out she didn't actually post until the Tuesday, the day the rental was due to begin. The lender didn't respond when I asked if I needed to sign. I was out when it arrived so missed the delivery, and was going away the next day (which I'd already told the lender), so I only received the dress on the day I was due to return it. I didn't even open the package, just sent directly back from the post office. ByRotation are refusing to give me a refund because I'd said Wednesday worst case scenario was fine despite their T&Cs saying if a rental arrives after the start of the rental date you're entitled to a full refund. Plus they're taking sometimes 5 working days to even respond to me. Awful service all round.

Good app. Pretty easy renting.
ID verification is a bit temperamental bu5 eventually works.

Rented 3 items for my wedding, no issues.

By Rotation makes it so easy to hire beautiful things perfect for your event. It's been a lifesaver for me 3 times in the past few months.

I always recommend it to friends. Thank you!

Great platform! Owner I rented from was nice, the dress was perfect and the whole experience was seemless. Got credits for my first rental and it was really useful.

Easy to use app with great pieces available to rent

Brilliant rental ! Very easy, dress was fabulous and the packaging made it so easy to send back. Thank you!

Couldn't be easier! Love my dress and the whole process

The girl who I lent the dress off was so lovely and sent the dress quick, it came in perfect condition and was so happy. Was such an easy process

I input all my data and somehow I’m ‘going back’ it was all lost, nothing saved 🥺

Great communication and beautiful dress in pristine condition. I loved wearing it!!

I had such a great experience renting with By Rotation! The selection of dresses was amazing, and I loved being able to find unique pieces for special occasions without having to buy something new. The app was super easy to use, communication was smooth, and the dresses arrived in perfect condition. I’ll definitely be renting again—highly recommend!

First timer…and honestly will rent again

Max 999 was so helpful with my rental.The dress is beautiful and in wonderful condition.Will rent again

Lovely lender and a beautiful dress, perfect for the wedding I was attending!

Had great first experience with using ByRotation - my lender was very efficient and friendly - would definitely use them again

I haven’t received any confirmation emails or any info after setting up my account, I have a listing in review but have also received no information about that. I wasn’t totally sure it had gone for review until I looked at my listings on the app

After the late delivery of an item I no longer needed, my postie advised me to refuse the parcel so Royal Mail could return it to the sender. The lender failed to include a return address, which caused the delay — something entirely outside my control. Despite clear evidence that the fault lay with the courier and lender, By Rotation ignored the facts, blamed me, and charged a late fee. This is unacceptable and unfair — By Rotation need to sort this.