I spoke with a lovely lady called Katie. She was so helpful and keen to understand the circumstances leading to me being in arrears, after having a very good payment record previously. Super understan... Ver más
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Consulta las opiniones de los clientes
Sravanthy was excellent. Explained in detail each step. I was very stressed out following a bad accident that resulted in the write off of my vehicle and had to discuss a payment issue. She was very h... Ver más
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Ganeeve spoke with me today via phone regarding my direct debt payments he was extremely helpful and directed me in the right direction. He was very understanding and responsive to any questions I... Ver más
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Vish made me feel more at ease talking about an ongoing financial situation, he really supported me throughout the call and I appreciated this a lot. Thank you Vish you have given me the right help I... Ver más
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Información sobre la empresa
Sobre CA Auto Finance UK
Escrito por la empresa
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Información de contacto
250 Bath Road, SL1 4DX, Berkshire, Reino Unido
- www.ca-autofinance.co.uk
4,6
Excelente
2 mil opiniones
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Debbie assisted me in a caring /…
Debbie assisted me in a caring / helpful way and found a solution for my credit agreement.
Thank you very much
5 de noviembre de 2026
Opinión espontánea
Excellent customer service from Vish
Excellent customer service from Vish! Helped me with my payment schedule. Sorted everything out.
Highly recommend!
5 de noviembre de 2026
Opinión espontánea
Good communications.
Good communications.
Did not expect to pay for collection at end of contract.
16 de octubre de 2026
Quick & straightforward process.
21 de octubre de 2026
Couldn’t ask for more
Couldn’t ask for more.
They were super helpful and went above and beyond for me
Really appreciate the company
4 de noviembre de 2026
Opinión espontánea
Fast efficient service
23 de octubre de 2026
Respuesta de CA Auto Finance UK
Dear Mr and Mrs Hann,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Respuesta de CA Auto Finance UK
Dear Mark,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Was very quick in replying to messages…
Was very quick in replying to messages during the process of agreement ,
13 de octubre de 2026
Respuesta de CA Auto Finance UK
Dear Ryan,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Kevin from TMS made the journey smooth
Kevin from TMS made the journey smooth. Although I messed up with the questions initially, he was calm and helped us throughout.
24 de octubre de 2026
Respuesta de CA Auto Finance UK
Dear Zainub,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Great quick and easy to use
28 de octubre de 2026
Respuesta de CA Auto Finance UK
Dear Karl,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Extremely disappointing complaint handling and lack of accountability
I have been dealing with CA Auto Finance regarding a vehicle purchased on finance in early June 2026, unfortunately the vehicle developed a number of faults from the first day of purchase onwards, and subsequently required multiple repair attempts.
After experiencing multiple faults, I formally rejected the vehicle in August. Unfortunately a further repair attempt was carried out without my authorisation following my request to reject the vehicle.
Almost 3 months later and I am still unfortunately waiting for a final response from CA. My dedicated case handler I have only heard from on 3 occasions via email since logging my complaint, I have had to call CA numerous times since logging the complaint to inform them of developments with the vehicle and the dealership but on every occasion my case handler hasn't been available. I will say on almost every occasion the call handlers I have spoken with have been very understanding and informative (to a degree, each occasion they've emphasised it's ultimately down to the case handler to further advise) I do truly appreciate that complaints that are complex and have numerous issues do take some time to investigate, however after a fault occurring again after the vehicle was repaired, CA commissioned DEKRA to complete a vehicle inspection. The vehicle inspection identified the fault, however they had sited being provided very limited information from CA so not being able to 100% determine if it was there / developing at point of sale, or has been caused by the dealerships repeated repair attempts. They however overall advised that it was likely to be there or developing at POS.
CA provided me with a copy of the report and advised they would now further discuss with the dealership to identify the 'best outcome'.
I contacted CA today to understand what timelines they have in regards to this, given the complaint has lapsed it's final response deadline, has been escalated to the FOS and I remain paying monthly for a vehicle I can't safely used. Only to be informed they don't provide dealerships with timeframes to acknowledge things such as these reports, they would just allow them to respond in what they deem to be a reasonable period of time and 'go from there'. It's also really key to call out the original issues that my complaint surrounded had already been fixed without my consent, the new fault identified was around 6 weeks into my complaint investigation.
I also looked to obtain confirmation that another repair attempt wouldn't be considered, given the cost, age and millage of the vehicle alongside the CRA, and the prior 2 attempts of repair being carried out by the dealership (one of which left me without the vehicle for 7 weeks) CA were unable to advise me of this. They just referred back to needing to reach a desired and fair outcoming with the dealership once they have had a reasonable period of time to review the findings in the DEKRA report.
The experience has been exhausting, I am still financially tied into the contract and vehicle that in my opinion has only ever conformed to the contract (totally fault free) since purchase for 9 days. All faults have been deemed to be not relating to wear or tear, the vehicle was almost 40,000 in price. less than 4 years old and had less that 26,000 miles on the clock at POS.
I would strongly consider anyone considering car finance through CA Auto Finance to consider their quality of aftersales support and complaint handling, not simply the financial terms offered.
2 de noviembre de 2026
Opinión espontánea
Respuesta de CA Auto Finance UK
Dear Customer
We sincerely apologize for the negative experience you have had. Thank you for bringing this situation to our attention.
We have sent a separate request for your contact details so we can reach out directly to resolve this matter as quickly as possible.
We look forward to resolving this for you.
The procedure was carried out over a…
The procedure was carried out over a very long period causing a lot of anxiety..would not recommend this company.
22 de octubre de 2026
Respuesta de CA Auto Finance UK
Dear Customer,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements.
Best wishes,
The CA Auto Finance Team
Respuesta de CA Auto Finance UK
Dear Janine,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
I was dreading ringing about my missed…
I was dreading ringing about my missed payments, but the lady I spoke to was lovely. She was friendly and understanding, made it quick and painless, and even had me laughing.Debbie, Thank you.
2 de noviembre de 2026
Opinión espontánea
Respuesta de CA Auto Finance UK
Dear John,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
First Contact with this Company
First direct contact with the company. Their provision of, and response to, requested information was first class. I would be happy to use the company in a future transaction.
1 de septiembre de 2026
Respuesta de CA Auto Finance UK
Dear John,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Respuesta de CA Auto Finance UK
Dear John,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Very good Finance Company to deal with…
Bery good Finance Company to deal with competitive rates.
20 de octubre de 2026
Respuesta de CA Auto Finance UK
Dear John,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Respuesta de CA Auto Finance UK
Dear Mr Nash,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Respuesta de CA Auto Finance UK
Dear Jeffrey,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Respuesta de CA Auto Finance UK
Dear Mark,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
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