The sales staff right down to the delivery and installation of my washer-dryer and removal of my old ones was a seamless positive experience. The price was also discounted as a set. Thank you!
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Consulta las opiniones de los clientes
Ray was wonderful. He showed me a few fridges and answered all my questions. Thank you Ray for making my shopping experience smooth & seamless. The gentlemen who delivered my fridge were profe... Ver más
La empresa ha respondido
purchased the LG WashTower. Everything went smoothly delivery arrived on the day scheduled. Installation and removal of existing appliance went accordingly. Very satisfied with my purhcase from CAS.
La empresa ha respondido
Salesperson at store was good and helpful. Delivery not so great. Came to door and without even a Hi asked where he was putting fridge. Spun old fridge around on my tile floor making scratching noi... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Brampton
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
30 Great Lakes Dr., Unit 110, L6R2K7, Brampton, ON, Canadá
- 9054991866
4,7
Excelente
2 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
In and out within 30 minutes
In and out within 30 minutes. I went in knowing exactly what I was looking for and it was taken care of ASAP. Great price. Awesome delivery service. You can have your item delivered next day if in stock for a small fee or within 3 days at no charge. I have recently purchased 2 appliances at CAS and the customer service is awesome. I have recommended CAS to my friends, neighbours and family due to their great service and pricing.
3 de junio de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Mike,
Thank you for your continued support and for choosing CAS for multiple appliance purchases! We're thrilled to hear you enjoyed a quick, hassle-free experience, great pricing, and reliable delivery service. We truly appreciate your recommendations to friends, neighbours, and family, and we look forward to serving you again for your future appliance needs.
CAS
Happy customers
My husband came in looking for an upright freezer. Imran helped us and gave us an excellent service. The guys who delivered the freezer did it with care making sure the walls were not scratched or dented. We were extremely happy with our experience. Would highly recommend to all!!
26 de mayo de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Maria,
Thank you for your wonderful review! We're glad Imran provided excellent service and that our delivery team handled everything with care to protect your home. We truly appreciate your business with CAS and are happy to hear you had such a positive experience. Please feel free to recommend us to your family and friends—we look forward to serving you again!
CAS
Purchase of Samsung stackable washer and dryer
We made our purchase of a washer and dryer through Imran at CAS. We had to wait a little while for delivery however, we knew this from day of purchase due to needing the equipment to stack the machines. Both machines were delivered undamaged and set up in a reasonable time. Our old machines we removed as prearranged. We did a price comparison with 2 other businesses and CAS was slightly cheaper in the end. We will definitely return in the future.
25 de mayo de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Carolyne,
Thank you for your detailed review! We're glad Imran was able to assist you and that your washer and dryer were delivered safely and set up as expected, along with the removal of your old units. We truly appreciate your business with CAS and are happy to hear you found great value with us. We look forward to serving you again in the future—please feel free to recommend us to your family and friends!
CAS
Dishwasher delivery and install
Went in and got served right away. Delivered and installed the very next day. Great service and install at a great price.
21 de mayo de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Joe,
Thank you for choosing CAS! We’re thrilled to hear you received prompt service and that your delivery and installation were completed the very next day. We truly appreciate your business and are glad we could provide great value and service. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
Jay was very professional and helpful
Jay was very professional and helpful.
He explained everything I needed to know.
The delivery guys was also very professional and helpful.
28 de mayo de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Indra,
Thank you for choosing CAS! We’re pleased to hear that Jay provided professional and helpful service and took the time to explain everything clearly. We’re also glad our delivery team made a great impression. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great Customer Service
Great Customer Service!
After our old fridge died, I went into Canadian Appliance to check out available replacement options. I received competent and efficient assistance and left with the relief of knowing a new fridge would be delivered the next day. It arrived just after 9:30 am the next morning as promised.
27 de mayo de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi DJ,
Thank you for your great review and for choosing CAS! We're glad our team was able to help you quickly find the right replacement fridge and provide peace of mind during an unexpected situation. It's wonderful to hear your new refrigerator arrived as promised, the very next morning. We appreciate your business and look forward to serving you again. Please keep CAS in mind for future appliance needs, and feel free to recommend us to your family and friends!
CAS
I have had attentive and well informed…
I have had attentive and well informed advice and service. thank you for that.
21 de mayo de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Angelika,
Thank you for your kind feedback and for choosing CAS! We’re glad to hear you received attentive and knowledgeable service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Installation was quick and efficient
Installation was quick and efficient. No leaks. :) Packaging was removed and there were no hiccups. Delivery/technicians were polite and friendly.
28 de abril de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi,
Thank you for choosing CAS! We’re glad to hear your installation was quick and efficient and that our delivery team provided polite, friendly service with everything completed smoothly. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Our experience with the purchase of an…
Our experience with the purchase of an upright freezer was great!! From beginning to end, from the in store service with your Sales Representative
Kathisan Niranjan to the gentlemen who delivered it. Everyone was helpful, friendly and polite.
I would certainly consider your company for any future needs.
Thank You.
13 de mayo de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Sandra,
Thank you for your wonderful review and for choosing CAS! We’re delighted to hear Kathisan and our delivery team made your upright freezer purchase a smooth and pleasant experience from start to finish. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
customer service.
customer service.
sales rep, particularly the one who assisted me was very professional, competent , and courteous. It took me less than 20 minutes to complete the transaction, was offered refreshments.
I left the store happy with my purchase!
11 de mayo de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Connie,
Thank you for your kind review and for choosing CAS! We’re glad to hear our sales team provided professional and courteous service and that your purchase experience was quick and pleasant. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
The salesman last name Islam approach…
The salesman last name Islam approach us calmly and none aggressive, explaining the questions we had plus more. After informing him that we are sure of the model to get but waiting on the competitor sale for the next day he quickly got back in his desk and came back with price match . With free delivery, set up and hoses included it’s unmatched! So we picked up the same day. Consumer are smart now a days the can see through sales talk he was not like that so applaud to him.
8 de mayo de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Rick,
Thank you for your thoughtful review and for choosing Canadian Appliance Source! We’re so glad to hear that Islam provided a calm, honest, and pressure-free experience while helping answer your questions and secure the right deal for you. It’s wonderful to know that the price match, free delivery, setup, and included hoses made your purchase even more worthwhile.
We truly appreciate your recognition of Islam’s customer-first approach and are happy you felt confident in your decision. Thank you again for your business, and we look forward to helping you with future appliance needs. Please keep CAS in mind for your next purchase, and feel free to recommend us to your family and friends!
CAS
Love our new gas range
Had a great experience buying our gas range from CAS. Salesman Fahad was great as well as the delivery and gas hookup. They have lots of selection at competitive prices. I highly recommend them if you’re looking for new appliances
2 de mayo de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Marianne,
Thank you for your wonderful feedback and for choosing CAS! We’re delighted to hear you had a great experience purchasing your gas range and that Fahad, along with our delivery and gas hookup team, provided excellent service throughout the process.
It’s great to know you appreciated our wide selection and competitive pricing. We truly value your recommendation and your business.
We look forward to serving you again in the future—please keep CAS in mind for any appliance needs, and feel free to continue recommending us to your family and friends!
CAS
Reekish help us with the process of our…
Reekish helped us with the process of our delivery service
8 de mayo de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Brampton
Hi Mina,
Thank you for your kind feedback and for choosing CAS! We’re glad to hear Reekish was able to assist you and help make your delivery process smooth and straightforward. We truly appreciate your business and the opportunity to serve you. Please keep CAS in mind for any future appliance needs, and feel free to recommend us to your family and friends—we’d be happy to take great care of them as well!
CAS
A pleasure to deal with
Ray was sensitive to what I wanted in an induction range, answering my many questions. Never tried to upsale. I will definitely recommend CAS to friends and family.
5 de mayo de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Happy,
Thank you for your kind feedback and for choosing CAS! We’re delighted to hear that Ray was attentive to your needs and took the time to answer all your questions about your induction range without any pressure. It’s great to know you felt well supported throughout your experience.
We truly appreciate your business and your recommendation. We look forward to serving you again in the future—please keep CAS in mind for any appliance needs, and feel free to share your experience with your family and friends!
CAS
Respuesta de Canadian Appliance Source - Brampton
Hi Natalie,
We appreciate your positive feedback. We are so glad to hear that you found our agent knowledgeable and helpful and that you had a good experience!
CAS
Thorough sales rep and good delivery .
25 de abril de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Gary,
We appreciate your positive feedback and are so happy you had a good experience with our thorough sales representative and delivery.
CAS
Respuesta de Canadian Appliance Source - Brampton
Hi Joe,
We're happy to hear that you received your order promptly and that our pricing met your expectations. Thank you for your feedback!
CAS
We ran into an issue with our range…
We ran into an issue with our range which the local KitchenAid team was unable to assist with but Sapna from the CAS team proactively assisted us in getting an agreeable solution across the line. She took the stress off our shoulders, found a solution and implemented it in little time. We can’t be grateful enough to Sapna for her support - this is precisely why we go to CAS for our appliance needs.
2 de mayo de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Brampton
Hi Aarij,
Thank you for your kind and detailed review—we truly appreciate your business with CAS. We’re sorry to hear about the initial issue with your range, but very glad Sapna was able to step in, take the stress off your shoulders, and help bring everything to a quick and agreeable resolution.
It’s wonderful to hear how her proactive support made a real difference in your experience. We’ll be sure to pass along your heartfelt thanks to Sapna.
Thank you again for choosing CAS and for your continued trust in us for your appliance needs. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Everything from delivery
Everything from delivery, removal and set up was perfect. Brandon was extremely helpful when I was ordering.
21 de abril de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Lynne,
We're happy that the delivery, removal, and setup were perfect. It's great to hear that someone was extremely helpful during your ordering process. We appreciate your review!
CAS
The sales rep.was very knowledgea and friendlyble…
The sales rep.was very knowledgeable and directed us to the area where we could find just what we were looking for and we didn't have to spend a lot of time searching plus we didn't have to pay for delivery and removal of our old appliance.
19 de abril de 2026
Respuesta de Canadian Appliance Source - Brampton
Hi Yvonne,
Thank you for sharing your experience! We’re so glad to hear our sales representative was able to guide you efficiently and help you find exactly what you needed without the hassle. It’s great that the delivery and removal savings made your visit even better. We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends—we’d be happy to assist them as well!
CAS
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