Harsh was very good to us, quickly understanding our needs and finding us the right stove. He was fun to deal with, and we got the price and delivery time that we needed. The stove arrived on time and... Ver más
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Consulta las opiniones de los clientes
We met Abhishek there. He was very patient with us as we took our time to select the dishwasher and then he gave us the best price. Delivery was free and efficient. We were getting constant notificati... Ver más
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Got a good price for my washing machine and the delivery guys were efficient and friendly. Don’t like to have to dicker on pricing and was not impressed the price offered when I walked in did not refl... Ver más
After having a vey bad accident with my wall hung dryer, the service person researched online for me, and made suggestions. As an older person, using the internet to make a major purchase was made so... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Burnaby
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
7637 Edmonds St, V3N1B6, Burnaby, BC, Canadá
- 6044098221
4,4
Excelente
187 opiniones
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Great experience from sales
Great experience from sales, to delivering and quantity
24 de mayo de 2023
Delivery was flawless
Delivery was flawless. The men were courteous and helped place the new stove
20 de mayo de 2023
Sales rep Harvey was very helpful and…
Sales rep Harvey was very helpful and informative. Price was great. Thanks
17 de mayo de 2023
The sales rep was very helpful and…
The sales rep was very helpful and assisted us in finding a great replacement refrigerator for ours that had conked. He also made sure we would get delivery of the new appliance as quickly as possible.
9 de mayo de 2023
Brijesh went out of his way to find a…
Brijesh went out of his way to find a fridge to fit my space.
10 de mayo de 2023
Carson King the Account Executive in…
Carson King the Account Executive in the showroom who dealt with us was a very knowledgeable and accommodating person. As senior's we needed to ask a few things to be repeated, and he was patient with us. He very kindly showed us the map to direct us to the warehouse, as we were not familiar with the location.
Sasha the warehouse associate who dealt with us was also very friendly and helpful.
We are pleased with the performance of the microwave in the short time that we have had it. Edna Michael
12 de mayo de 2023
love my new fridge
love my new fridge, it was delivered on Friday as promised..I had asked for a.m. delivery, but it was scheduled for the afternoon. It came just after 1:00 which was perfect (we had an event at 5:00), so it all worked out. We had a small issue, the buzzing from the ice maker, which we aren't using - Easy fix, support call was very helpful
3 de mayo de 2023
Prompt efficient service
Prompt efficient service, Friendly and helpful delivery guy very respectful and mannerable.
11 de mayo de 2023
I was able to cancel my order easily
I was able to cancel my order easily and got my full deposit back.
30 de abril de 2023
the way Padro helped me out
28 de abril de 2023
Really friendly
Really friendly, informative, knowledgeable and pleasant sales person. Really felt like we mattered and that he wanted to make the best deal on the best product for us. Night and day above the standards seen in other “big box” appliance stores.
23 de abril de 2023
Appliance price is good but Installation is pricy.
Appliance price is good.
Coordination with Installation Contractor should be automated.
Installation and Appliance removal are pricy.
23 de abril de 2023
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
can't trust their pricing
The appliance price changed 5 or 6 times over the course of a couple of days, and they weren't even willing to honor the price given to me on an official order.
26 de abril de 2023
Respuesta de Canadian Appliance Source - Burnaby
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
However, our records show that the appliance on the order was a floor model appliance - hence a foxed price.
The concern on your order was that the sales representative charged a 25% deposit instead of 45% for the appliance, which is standard for floor model units.
The order was, eventually, cancelled as there was a scratch on the unit.
Your refund will be processed back to the credit card on file.
Once processed, please allow 5 to 7 business days for the amount to reflect on your account.
Thank you kindly,
SJ
CAS
The attitude of the salesman
The attitude of the salesman. His willingness to help and when we ran into a issue he resolved it as best as he good.
18 de abril de 2023
Carson made this experience much…
Carson made this experience much better. He was dedicated and very helpful allowing the order process to come to a fantastic conclusion.
20 de abril de 2023
I am very disappointed
I am very disappointed, I bought fridge , ordered number C2523791 ,but doesnot match-my old freezer. When I bought online I told the sale person the model number of my fridge and explain about my whole unit . With in one hour request for return, I didn’t open packing and didn’t plug in but now they are asking 25%restocking fee +delivery charge its a scam the sale person should be aware me when I bought but he didn’t mention, please don’t buy from Canadian appliance there return policy is scam i never buy anything in future
19 de abril de 2023
Opinión espontánea
Respuesta de Canadian Appliance Source - Burnaby
Dear Ved,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
Kindly rest assured that your feedback has been escalated to the concerned department and upper management.
Please note that our Returns Policy is available on our website at: https://www.canadianappliance.ca/Content/Content/Return-Policy-63/
A restocking fee is applicable as the appliance has no packaging remaining.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Good sales process but lack of customer service post-sales
The sales process went well overall. It's an overall aggressive process but pricing was way cheaper than any other comparable stores. Everything was negotiated between chat and phone. We agreed on a full inclusive price for one dryer and one washer in 2 distinct delivery (without additional fees).
The first surprise came after the delivery of the first item. I got an email asking to pay additional fees. After multiple calls with their customer support team and sales, they finally agreed to respect the initial deal we had and waive the fees. This is what was agreed during the sales process and took also one full day of calls and emails to get this resolve. The Customer Support team was overall unhelpful. I was finally able to get resolve but this added un-necessary time and effort.
Then the next issue happened after the delivery of the second appliances. There was a visual flaw, as per the delivery team, and they offered an additional discount if I kept it. I agreed for the discount and kept them as the visual flaw was in the back and wasn't going to be visible. The delivery team then called the customer support team and I confirmed with them the discount and that if anything wasn't working correctly (and not just a visual flaw), they would help. After the installation, I noticed they aren't working properly.
Overall, the delivery team was great and on-time. I really liked the ability to track delivery.
After multiple calls and emails, this is still un-resolve. I have a broken dryer and Canadian Appliance Source doesn't provide any support.
6 de abril de 2023
Respuesta de Canadian Appliance Source - Burnaby
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
As per our records, the delivery has been completed today April 18th.
Please rest assured that your feedback has been provided by the concerned department and upper management.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
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