I was very pleased with my refridgerator purchase from Canadian Appliance Source. It arrived as arranged and it was nice to be able to track the progress online. The delivery guys were nice and carefu... Ver más
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Consulta las opiniones de los clientes
Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... Ver más
We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... Ver más
La empresa ha respondido
I was overwhelmed with all the choices in washers and dryers, so I called Dev Patel and explained what I needed. He sold me an LG combo , that I bought sight unseen. He was right! It’s exceeded my ex... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Calgary
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canadá
- 4034562447
4,7
Excelente
3 mil opiniones
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En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I was very pleased with my…
I was very pleased with my refridgerator purchase from Canadian Appliance Source. It arrived as arranged and it was nice to be able to track the progress online. The delivery guys were nice and careful with the fridge. The fridge was well wrapped and had no damage. So, I was happy that this was an unstressful purchase from beginning to end.
18 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi Marion,
Thank you for your wonderful feedback! We're so pleased to hear that your refrigerator purchase and delivery were stress-free from beginning to end. We appreciate you choosing us for your appliance needs.
CAS
The salesman was very helpful and got…
The salesman was very helpful and got us everything we needed. The delivery people were professional and quick.
20 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi Jeff,
We are so pleased to hear that our sales team was helpful and that our delivery team was professional and quick. We truly appreciate your business!
CAS
Delivery was within the time window
Delivery was within the time window. Delivery guys were polite and courteous. The instructions given about the appliance was clear.
25 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi Ken,
Thank you for your wonderful feedback! We're so pleased to hear that your delivery was within the time window and that our delivery team was polite and courteous. It's also great to know that the instructions for your new appliance were clear. We truly appreciate your business and look forward to serving you again.
CAS
they were very professional from the…
they were very professional from the start of the sale to the end
23 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi Jackie,
We're so pleased to hear that you found our service professional throughout your entire experience. Thank you for sharing your positive feedback; we truly appreciate your business.
CAS
Length of time for product to become available
The biggest thing I disliked was the amount of time it took to receive the product, it was stated it should be in and ready for pick up within 7 to 10 days and it was almost a month and a half. Other than that I have bought a fridge from them before and the prices are always decent and good people to deal with.
8 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi David,
Thank you for your wonderful feedback! We're so happy to hear that both our order desk and delivery team provided you with a positive experience. We truly appreciate your business and look forward to serving you again.
CAS
Wine fridge purchased
Great selection of products, good prices and very efficient supply and delivery.
21 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi,
We are so pleased to hear that you found our product selection great, our prices good, and our supply and delivery efficient. We truly appreciate your business!
CAS
The delivery drivers were absolutely…
The delivery drivers was absolutely amazing!
13 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi Amie,
We're so happy to hear that our delivery team provided such an amazing experience for you! We truly appreciate your positive feedback.
CAS
The service was excellent throughout
The service was excellent throughout, friendly, helpful sales, person, good selection and price on a floor model. Delivery was scheduled quickly, and the delivery guys were friendly and professional. Excellent experience all around.
19 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi Paul,
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience all around, from our friendly and helpful sales team to the quick delivery and professional delivery guys. We truly appreciate your business.
CAS
Easy transaction and knowledgeable…
Easy transaction and knowledgeable salesperson. Next day delivery and take away of old appliance.
12 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi Chris,
We're so pleased to hear that your transaction was easy and that our salesperson was knowledgeable. We're also glad that your delivery was prompt and that we could take away your old appliance. We truly appreciate your business!
CAS
Smooth and efficient.
10 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi,
Thank you for choosing CAS! We’re glad your experience was smooth and efficient. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Delivery date available for the next…
Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they could deliver the next day if the online order was current. Keep calendar up to date!! Also $8 to take away packing material should be on the website.
18 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi Christina,
We're so pleased to hear that you experienced great service and that your delivery and installation were hassle-free! Thank you for your positive feedback.
CAS
I have excellent sales person Vishu…
I have excellent sales person Vishu Walia at Canadian appliance, Sunridge branch. I have bought five appliances from him in these last four years. Always ready to help, excellent communication, very pleasant, great service and very helpful. Have recommended him to my family and friends.
12 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi,
Thank you for your wonderful feedback! We are so pleased to hear about your excellent experiences over the past four years and that our team member has consistently provided such helpful, pleasant, and communicative service. We truly appreciate your continued trust and recommendations to your family and friends.
CAS
I was able to purchase exactly what I…
I was able to purchase exactly what I wanted with almost immediate delivery. Couldn’t be better than that.
11 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi William,
Thank you for your wonderful feedback! We're so pleased to hear you were able to purchase exactly what you wanted with almost immediate delivery. We truly appreciate your business and look forward to serving you again in the future!
CAS
Respuesta de Canadian Appliance Source - Calgary
Hi Franco,
Thank you for choosing CAS! We’re delighted to hear everything was perfect and truly appreciate your business. We look forward to serving you again—please keep CAS in mind and share your experience with family and friends!
CAS
Large selection of products
Good selection of dishwashers and really good service.
11 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi D'Arcy,
We're so pleased to hear that you found a great selection of dishwashers and received excellent service. Thank you for your wonderful feedback!
CAS
Respuesta de Canadian Appliance Source - Calgary
Hi Carl,
We are so pleased to hear that you experienced prompt and courteous delivery service! Thank you for sharing your positive feedback with us.
CAS
I was overwhelmed with all the choices…
I was overwhelmed with all the choices in washers and dryers, so I called Dev Patel and explained what I needed. He sold me an LG combo , that I bought sight unseen. He was right! It’s exceeded my expectations. Delivery was seamless and the delivery people were courteous and professional.
8 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary
Hi Melany,
Thank you for sharing your wonderful experience! We’re so glad Dev was able to help you find the perfect LG combo and that it exceeded your expectations. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
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