We were very please with our experience purchasing our appliances in CAS. Verindar was very helpful and friendly during the process. The process was smooth from start to finish; we will not hesitate t... Ver más
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Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... Ver más
La empresa ha respondido
Our sales person was extremely helpful and accommodating. The delivery went smoothly. One note of concern; I thought the delivery people unpacked the inside fridge i.e. all the plastic taping.
La empresa ha respondido
Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answer... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Calgary South
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Canadá
- 4034569681
4,7
Excelente
2 mil opiniones
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Dev answered all our questions and made…
Dev answered all our questions and made it easy to make our purchases.
19 de julio de 2026
Appliance works as expected
Great experience, quick delivery and the appliance works great
20 de agosto de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
The movers were great & the salesperson…
The movers were great & the salesperson was awesome as well .
All done over the phone when i was looking online
4 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi,
Thank you for your wonderful review! We're so happy to hear that our movers were great and that our salesperson provided awesome service during your online experience. We appreciate your business and look forward to assisting you again.
CAS
We were very please with our experience…
We were very please with our experience purchasing our appliances in CAS. Verindar was very helpful and friendly during the process. The process was smooth from start to finish; we will not hesitate to return to CAS in the near future.
7 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Daniel,
Thank you for your wonderful review! We're delighted to hear you had such a smooth and pleasant experience with our team from start to finish. We truly appreciate your business and look forward to helping you again in the future.
CAS
The salesperson was excellent and very…
The salesperson was excellent and very helpful and the delivery was exactly during the time they said they would be here. I really appreciate the phone call when they were 10 mins out
14 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Eileen,
Thank you for your wonderful review! We're thrilled to hear that our salesperson was excellent and helpful, and that your delivery was exactly on time. We truly appreciate your business and look forward to serving you again.
CAS
Sara made the process of buying a…
Sara made the process of buying a fridge effortless and easy!!
Although a little mix up with the delivery company, they were amazing!
2 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi,
Thank you for choosing CAS! We truly appreciate your business and are glad Sara could make your purchase so easy. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hi Syed,
Thank you for your wonderful feedback! We are so pleased to hear that you had an exceptional experience with our service, products, and staff. We truly appreciate your kind words.
CAS
Our sales person was extremely helpful…
Our sales person was extremely helpful and accommodating. The delivery went smoothly. One note of concern; I thought the delivery people unpacked the inside fridge i.e. all the plastic taping.
3 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Mary,
Thank you for choosing CAS and for your kind feedback! We’re pleased to hear our sales team and delivery crew provided a smooth experience. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future needs and recommend us to your family and friends!
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hi Brian,
Thank you for your wonderful review! We're so pleased to hear that our staff was friendly, our service was wonderful, and that your delivery was on time. We truly appreciate your business!
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hi Blair,
We're so pleased to hear that your delivery was quick and that the installation was excellent. Thank you for sharing your positive experience with us!
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hi Mandy,
We're so glad to hear you had such a positive experience with our customer care and that the delivery was excellent! We truly appreciate your wonderful feedback.
CAS
Pleasant staff and no pressure sales tactics. Easy transactions.
Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answered all of my questions and made the experience very pleasant. She even helped to arrange the unhooking and rehooking up of my gas dryer. They supplied all new hoses needed and NO delivery charge. Price was great! Excellent customer service! Thanks again Sara!
31 de julio de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Valerie,
Thank you for your wonderful review! We truly appreciate your business and are so glad Sara made your experience smooth and enjoyable. We’ll be sure to share your kind words with her. We look forward to serving you again, and please recommend CAS to your family and friends!
CAS
It was a great experience
It was a great experience, the sales person was awesome, we got everything we needed and was delivered quickly. I would definitely recommend!
4 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Michelle,
Thank you for your wonderful review! We're so pleased to hear that our salesperson was awesome, that you found everything you needed, and that your delivery was quick. We truly appreciate your recommendation!
CAS
Excellent people and service
4 de agosto de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Robert,
We're so happy to hear that you had such a positive experience with our team and service! Thank you for sharing your feedback with us.
CAS
Great shopping and delivery experience
Virendar was on it from the moment we walked in the door to the delivery of the appliances. Accurate information and a pleasant shopping experience.
30 de julio de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi BH,
Thank you for your kind review! We're so pleased to hear Virendar provided excellent service from the moment you walked in through to the delivery of your appliances. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!
CAS
Respuesta de Canadian Appliance Source - Calgary South
Hi Dale,
We're so glad to hear you experienced both good pricing and fast service! Thank you for sharing your positive feedback.
CAS
Imanbir Singh is excellent!
25 de julio de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Gloria,
Thank you for your kind words! We're thrilled to hear Imanbir provided excellent service. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!
CAS
Fast and helpful
Fast, efficient, friendly, professional, went above and beyond to help me place my order. Delivery people were respectful and sure knew what they were doing!
24 de julio de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Deryl,
Thank you for your wonderful review! We're thrilled to hear that our team was fast, efficient, friendly, and professional, and that they went above and beyond to help with your order. We're also delighted that our delivery team was respectful and knowledgeable. We truly appreciate your business and look forward to serving you again.
CAS
Thank you Arwyn
Arwyn helped me with the purchase and delivery of my laundry machine and washer. Everything came quickly by the end of the week, and the removal and setup was quick and easy
25 de julio de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Calgary South
Hi Duyet,
Thank you for your great review! We're pleased to hear Arwyn provided helpful service throughout your purchase and delivery process, and that your removal and setup went smoothly. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
We enjoyed a great and knowledgeable…
We enjoyed a great and knowledgeable sales person who truly listened to our priorities. From her thru to the delivery process was excellent and efficient. Happy to give a 5 star rating which is well deserved.
19 de julio de 2026
Respuesta de Canadian Appliance Source - Calgary South
Hi Barrie,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear our team provided knowledgeable and attentive service, listened to your needs, and made the delivery process smooth and efficient. We truly appreciate your business and look forward to serving you again. We’d also be grateful if you recommended CAS to your family and friends!
CAS
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