Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Incredible service from Neeraj—highly recommend! I had an amazing experience working with Neeraj at Canadian Appliance Source. I was looking into buying a laundry set, and she went completely... Ver más
La empresa ha respondido
Staff were respectful and helpful. We were helped right away. Mr. Lovepreet explained well about the appliance we needed, gave us options to choose without pressuring us. Delivery staff were courte... Ver más
La empresa ha respondido
I want to thank our Sales Rep. Jamninder "Jammy" Gill for the great customer service she provides each and every time!! We have bought several appliances this year and Canadian Appliance Source al... Ver más
Información sobre la empresa
Sobre Canadian Appliance Source - Coquitlam
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
101 Schoolhouse St., Unit 220, V3K4X8, Coquitlam, BC, Canadá
- 6042820661
4,6
Excelente
2 mil opiniones
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Respuesta de Canadian Appliance Source - Coquitlam
Hi Glen,
We're so glad to hear that you found our website easy to use. We truly appreciate your positive feedback!
CAS
good communication and fast service
26 de agosto de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi Alberto,
We are so pleased to hear that you experienced excellent communication and prompt service. Thank you for sharing your positive feedback with us!
CAS
Polite and quick
23 de agosto de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi Kelly,
Thank you for choosing CAS! We appreciate your business and are glad you found our service polite and quick. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends!
CAS
The process was seemiless from start to…
The process was seemiless from start to finish. Lovepreet was detailed in the process and gave me the best value for the purchase.
20 de agosto de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi Lyle,
Thank you for your wonderful feedback! We're so pleased to hear that your process was seamless from start to finish and that our team provided excellent value. We truly appreciate your business.
CAS
Great customer service
Great customer service, price, and communication. The delivery information was reliable and consistent. Shout out to the two delivery guys. Friendly, punctual, quick, efficient and respectful. Effortless and easy. First time purchasing from CAS and highly recommend them.
18 de agosto de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi Janice,
We are thrilled to hear about your exceptional experience with us! It's wonderful to know that our customer service, pricing, and communication met your expectations. We're especially pleased that our delivery team was friendly, punctual, and efficient. We truly appreciate your high recommendation!
CAS
Great company.
9 de agosto de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi June,
Thank you for the kind words! We truly appreciate your business and are grateful for your support. We look forward to serving you again—please recommend CAS to your family and friends!
CAS
I will order from them again
Ordering was very straightforward. Delivery was fast and removal and installation was quick and efficient.
9 de agosto de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi Mark,
We are so pleased to hear that your ordering experience was straightforward and that our delivery, removal, and installation services were quick and efficient. We truly appreciate your business!
CAS
Overall good services
8 de agosto de 2026
service price
8 de agosto de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi Brent,
Thank you for choosing CAS and for sharing your feedback! We appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
New fridge
Diksha Mitter was very helpful in helping to make a buying decision of a new fridge. Delivery was made on time.
15 de agosto de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi Dan,
Thank you for choosing CAS! We’re delighted to hear Diksha was helpful and that your delivery arrived on time. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Incredible service from Neeraj—highly…
Incredible service from Neeraj—highly recommend!
I had an amazing experience working with Neeraj at Canadian Appliance Source. I was looking into buying a laundry set, and she went completely out of her way to help me. Instead of just trying to make a quick sale, she was incredibly kind, realistic, and meticulously checked the dimensions of the units against my condo's unique layout constraints.
Ultimately, due to measurement issues on my end, I wasn't able to complete the purchase, but Neeraj's professionalism and honesty blew me away. It is so rare to find a sales associate who genuinely cares about the customer's needs and wants to ensure the appliances will actually fit and function safely.
If you are looking for appliances, do yourself a favor and ask for Neeraj. She is fantastic, trustworthy, and provides top-tier customer service! Thank you, Neeraj!
18 de agosto de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Coquitlam
Hi Nedra,
Thank you for your thoughtful review and for considering CAS! We’re delighted to hear that Neeraj provided such helpful and honest service. We truly appreciate your business and look forward to helping you in the future. Please don’t hesitate to recommend CAS to your family and friends!
CAS
Everything was great
Everything was great. Easy to buy online and delivered in three days.
25 de julio de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi Agnieszka,
Thank you for your wonderful feedback! We're so pleased to hear that your online buying experience was easy and that your delivery arrived quickly. We truly appreciate your business and look forward to serving you again.
CAS
Friendly
Friendly, helpful, Good product at a good price. Installation was Awesome.
26 de julio de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi Derek,
We're so pleased to hear that you found our team friendly and helpful, and that you're happy with both the product and its price. It's wonderful to know the installation was awesome! We truly appreciate your business.
CAS
Salesman very helpful and delivery on…
Salesman very helpful and delivery on time and efficient
22 de julio de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi Rob,
Thank you for your kind review! We're happy to hear Diksha provided quick and efficient service. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!
CAS
Respuesta de Canadian Appliance Source - Coquitlam
Hi KT,
We are so glad to hear that you found our service to be prompt, accurate, polite, and helpful. Thank you for your kind words!
CAS
Excellent customer service
Excellent customer service. Very helpful. The delivery men were quick and thorough
15 de julio de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hi Vera,
Thank you for your kind review! We're delighted to hear you received excellent customer service and that our delivery team was quick and thorough. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Free delivery and awesome follow-up!
There was no pressure to purchase and I felt like I could take the time to make the right decision.
11 de julio de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hello Yvonne
We truly appreciate you choosing us and are so grateful for your business.
We look forward to working with you again on your next home project.
Have a great day,
CAS
Knowledgeable and friendly staff.
Knowledgeable and friendly staff.
Delivery on time.
27 de junio de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hello
Thank you so much for choosing us and for your business.
We look forward to seeing you at our store again soon.
Cheers,
CAS
Very convenient service
Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery of our new wall oven and completed our purchase without us needing to return to the store.
5 de julio de 2026
Respuesta de Canadian Appliance Source - Coquitlam
Hello
Thank you so much for your continued business. We look forward to working with you on your next appliance upgrade!
Warmly,
CAS
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