Salesman was amazing, took extended warranty of course (so will see how that goes if ever needed lol).....2 weeks with the new fridge and couldn't be happier....went with the mileada as our beyond exp... Ver más
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Consulta las opiniones de los clientes
We were looking for an dishwasher and refrigerator. We were left alone to look over the many different choices and price range. After the salesman Steven helped us by answering any question we had. W... Ver más
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First time shopping at this company. I saw what I wanted online and went to the store to see my choices. I spoke to the rep and told him what I wanted and he showed me to the items ,they weren't hig... Ver más
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J'étais mal pris avec une laveuse défectueuse à la maison. J'ai tenté ma chance en téléphonant CAS pour voir combien de temps ça prendrait faire livrer un nouvel ensemble de laveuse+sécheuse et, à ma... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Dorval
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
2180 Rte Transcanadienne, H9P2N4, Dorval, QC, Canadá
- 5146000486
4,7
Excelente
995 opiniones
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First time buying from CAS - Definitely Recommend
Sales man was professional and knowledgeable about the product that I wanted to buy, answered all questions. Followed up with delivery date and I was happy to be able to track the delivery time on the day of delivery. And best of all, very happy with pricing.
31 de julio de 2023
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En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Delivery experience
The salesperson knew I lived on Howe Island yet did not tell me the delivery company would not come over to the island. My husband had to meet them on the mainland with his truck. So much for free delivery with unpacking to check for damage. What would have happened if we weren’t able to do this? Information is key and I’m not impressed
3 de agosto de 2023
Respuesta de Canadian Appliance Source - Dorval
Dear Customer,
Thank you for your feedback.
We regret to learn that your delivery experience has been less than adequate.
Please note, it's part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
In your case, the delivery team was not aware that they had to take a ferry in order to deliver your dishwasher.
Delivery is done across Canada in delivery trucks.
We can see that the delivery eventually occurred on August 11th, 2023.
We apologize for the inconvenience.
Thank you kindly,
VG
CAS
Very good experience !
I purchased a stove and I had a very good experience.
The product came in time and was delivered when they said and they picked up the old one.
Very good service ! Very happy! Thanks
4 de agosto de 2023
Easy transaction at the right price and quick delivery!
These days I can't be bothered walking into a showroom to see things in person. My washer broke and I wanted to get a new one quick without any hassle. I had an online chat with one of the staff, they suggested some items based on my requirements, I picked one out, he gave me a good price that was better than other prices at major retailers, and they arranged for delivery in a couple days (would have been quicker if not for the weekend).
Easy transaction at the right price and quick delivery. No complaints at all!
11 de agosto de 2023
Great purchase and delivery experience
The online purchase was very easy with the virtual sales representative. And the delivery staff were very professional and enjoyable to deal with.
8 de agosto de 2023
Très bon service à la vente par…
Très bon service à la vente par téléphone très bon livreur
1 de agosto de 2023
N'acceptez pas un électro avec défaut car ils se contredisent par la suite
Un défaut dans l'item livré. Accepté avec garanti prolongé et un technicien pour corriger le problème
4 de agosto de 2023
Respuesta de Canadian Appliance Source - Dorval
Bonjour Ginette,
Nous vous remercions pour votre commentaire.
Nous sommes désolés d'apprendre que votre réfrigérateur GE a été livré avec un défaut.
Veuillez noter que CAS reçoit tous les produits que nous vendons directement du fabricant, dans leur emballage d'origine. CAS ne vend pas d'appareils remis à neuf. Nous n'avons donc aucun moyen de savoir si un appareil est défectueux.
Nous vous avons proposé un dédommagement et une garantie supplémentaire pour le défaut.
Un appel de service a également été organisé avec un technicien certifié pour résoudre le problème.
Nous vous remercions de votre attention,
ST
CAS
Very knowledgeable salesperson (Stephen…
Very knowledgeable salesperson (Stephen Oliviér) and prompt effective delivery.
31 de julio de 2023
Make your sale people cover for each…
Make your sale people cover for each other, so that we don’t have to wait 3 day to be able to solve a problem cause the sales rep in charge is on days off. Teach them to do proper advise regarding clearance needed for a given appliance. Have your online chat rep be respectful to the client and not close the chat while the client is talking or even before initiating chat (both happened to me). It is an insult. Solve the complaints you received, 1/52 solved as appears online will make people run away. Unfortunately ionlycheckedafter problem happened.
7 de agosto de 2023
Respuesta de Canadian Appliance Source - Dorval
Dear Juan Rivera,
Thank you for sharing your feedback with us.
We regret to learn that your experience has been less than adequate with CAS.
Please understand that your sales representative is responsible to update/upgrade/cancel an order as per the customer's request.
We certainly try our best to ensure each and every one of our customers are assisted as quickly as possible.
We have provided your feedback to Sales Management to address accordingly.
As per our records, your order was eventually canceled on August 10th of 2023.
Thank you kindly,
CAS
T.B
Super bon service de Joseph
Super bon service de Joseph, très disponible, réponds bien aux questions, connait bien ses produits et nous a très bien conseillé.
Merci Joseph !
28 de julio de 2023
Customer service?
I researched the washer and dryer model I wanted online, found them, then proceeded to find the best price with quick delivery since it was for my rental. I communicated online with a CAS agent who provided me a price and assured me that I would get everything delivered within 5 days. I purchased the white glove service as well. When the delivery day occurred I was surprised to hear that the brackets to attach the dryer were not included because they had not received it. I tried calling the agent to find out more and to try to better understand when I could expect to receive it since I couldn't use my washing machine as it would present a danger with the dryer that was loosely sitting on top. The agent never called me back nor did he follow up my concerns with an email. It sounds like he just wanted to make a sale and didn't care to answer my concerns. Almost a month later I finally received the brackets. The problem with this company is that they are quick to make a sale but not very good with customer relations after the sale is made. I would rather pay an additional $50 for better customer service. I don't think I will use this company again based on my experience and will not recommend to friends and family.
15 de julio de 2023
Respuesta de Canadian Appliance Source - Dorval
Dear Customer,
Thank you for sharing your feedback with us.
We are sorry to learn that your experience has been less than adequate with CAS.
We are sorry to learn that your GE dryer arrived with missing parts.
Please reach out to us at casreviews@caslp.ca for further assistance is you have not received the parts for the dryer.
We apologize for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Thank you,
V.G
CAS
Great knowledge
Great knowledge
No pressure
Great variety & pricing
Great service & salesmen
5 de agosto de 2023
Excellent service
Excellent service, très bon prix et le fait d’avoir la livraison 2 jours après l’achat
Bravo
5 de agosto de 2023
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