⭐⭐⭐⭐⭐ This is our second purchase from Canadian Appliance Source, and once again we were very satisfied. We knew what we needed, and the staff clearly explained our options without any pressure. Pri... Ver más
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Consulta las opiniones de los clientes
The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... Ver más
Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... Ver más
La empresa ha respondido
Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time w... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Edmonton
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canadá
- 7807056008
4,6
Excelente
2 mil opiniones
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Very knowledgeable
Vunny Gandhi did an excellent job getting us the best deal
7 de septiembre de 2023
Always find what we need
Good advice, good pricing, air miles Too, win, win,
Bobby Bee
9 de septiembre de 2023
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
The sales lady was cheating she added something to the bill we didn't asked for to charge me more
The sales lady was cheating she added expenses to the bill to the bill we didn't asked for to charge me more
I cancelled my order
7 de septiembre de 2023
Respuesta de Canadian Appliance Source - Edmonton
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please be rest assured that your feedback will be addressed to the concerned department.
As per our records, we can see that your order has been cancelled.
Once the units have been scanned back in our warehouse, your refund will be processed.
Please allow 5 to 7 business days for the amount to reflect on your account once processed.
We apologize for any inconvenience caused.
Thank you kindly,
ST
CAS
Terrible customer service
We purchased a washer, dryer and two pedestals. When we purchased them, I asked when they delivered if they would install them on the pedestal and he said yes. The sales individual didn't add it to the invoice, so they didn't install them when they were delivered. I called customer service and spoke to Ben. He was rude and implied I was lying. Ben was horrible to deal with and should not be in customer service. I called the delivery company, and they said the salesperson made an error. They could schedule another call a few days later to set it up.
29 de agosto de 2023
Respuesta de Canadian Appliance Source - Edmonton
Dear Customer,
Thank you for sharing your feedback with us. Your feedback is important for us.
We would like to apologize for your experience.
This is certainly not an experience that we wish for our customers.
We can see that your appliances were delivered on August 31st of 2023.
Our sincere apologies for the poor communication from our customer care team member.
Please note that your feedback has been provided to the Customer Care management team to be addressed with the concerned individual accordingly.
We can see that the delivery team came back on September 02nd of 2023 to complete the pedestal installation for the Samsung washer and dryer.
Once again we apologize for the inconvenience caused due to this.
Thank you kindly,
CAS
T.B
Excellent customer service
I had a very good experience shopping at Canadian Appliance Source. Muhammad Saqib Fazal Butt was extremely helpful, getting us the best discount and delivery the next day. I will definitely purchase again from this company.
5 de septiembre de 2023
Great buy
Salesman was great but they were missing a few appliances in the showroom… neither to say he was quick to show us on his computer what they were and what difference they have…
27 de agosto de 2023
Purchase, delivery and installation was efficient
The purchase was easy, efficient and quick.
The delivery and installation was exactly as promised.
Will recommend
24 de agosto de 2023
The Samsung fridge sold as in working…
The Samsung fridge sold as in working condition actually has a faulty display.
CAS couldn’t care less, sent me to Samsung (warranty). Samsung said they will send someone. 5 days later - not a sound…
This was a bad decision on my part to save $100 buying from CAS. Lesson learned.😬
18 de agosto de 2023
Respuesta de Canadian Appliance Source - Edmonton
Hi Dragos,
Thank you for sharing your concerns with us.
We are sorry to hear that you are experiencing an issue with your fridge.
Please note that CAS does not manufacture any of the appliances we sell and unfortunately, functional issues do occur, even with new appliances.
Please note that an agent from our after-sales team has reached out to you to provide assistance.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
A pleasant surprise Very nice store and wonderful customer…
Very nice store and wonderful customer service
17 de agosto de 2023
You have great employees that know…
You have great employees that know there products and are very helpful and are courteous
23 de agosto de 2023
Excellent product, service and delivery.
Salesperson Vunny was extremely helpful and patient. Delivery was seamless, fast and delivery personnel were efficient, helpful and courteous. My new dryer is just what I wanted and works perfectly. All in all, a great experience. Thanks.
21 de agosto de 2023
Easy experience
Called and they had item in stock they were very considerate and clear.
18 de agosto de 2023
Good inventory, good service, and fast delivery
CAS had inventory available that was not available at other stores, and so we were able to get the model we wanted in a short time frame. The customer agent was friendly and efficient, and a phone call I made to customer support about the installer went very well. This is a well run company.
5 de agosto de 2023
Good Experience
I received attention from sales right away. They were able to help me with one item and there was a purchase.
16 de agosto de 2023
Everything went perfect right from the…
Everything went perfect right from the purchase through delivery.
Favorable experience with sales staff, favorable experience with delivery.
Well done!
12 de agosto de 2023
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