The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... Ver más
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Consulta las opiniones de los clientes
Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... Ver más
La empresa ha respondido
Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time w... Ver más
La empresa ha respondido
Calling the local store was superior to the web page agent - faster and more efficient way to quickly confirm availability and pricing. Pricing was comparable to other vendors. Shipping speed and qu... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Edmonton
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canadá
- 7807056008
4,6
Excelente
2 mil opiniones
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Fast friendly service
Fast friendly service, competitive price, great delivery and set up.
5 de julio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hello Tom
It is wonderful to hear that our team hit the mark with prompt assistance, competitive pricing, and a seamless setup.
We look forward to welcoming you back the next time you need us!
Warm regards,
CAS
The refrigerator was exactly what I…
The refrigerator was exactly what I need. Delivery was very quick and delivery went smoothly. The delivery gentlemen were efficient and polite. Great communication from start to finish. Would buy again and recommend company to family and friends.
3 de julio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hello Rae M
We are glad to hear that your item arrived so rapidly and that our crew provided such polite, efficient communication throughout.
We look forward to assisting you with any future upgrades!
Regards,
CAS
Washer/Dryer Combo Sale
I spoke to Vunny Gandhi. He was very helpful in providing options on a washer/dryer combo that I needed. He was friendly and professional.
2 de julio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hello Mike
We appreciate you highlighting Vunny's welcoming approach and his expert guidance in finding the ideal combination setup for your home.
We look forward to working with you again in the future!
All the best,
CAS
Service from sales to delivery was…
Service from sales to delivery was excellent. Everything went as planned.
30 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hello Charlene & Mike
We are glad to hear that everything from your consultation to the final delivery went exactly as scheduled.
We look forward to seeing you at the store on your next visit!
Regards,
CAS
We had a positive and satisfying…
We had a positive and satisfying experience purchasing a new range. Would recommend CAS.
1 de julio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hello Martin
We are so glad to hear that your range purchase was such a satisfying and smooth experience.
We look forward to assisting you with any future upgrades!
See you next time,
CAS
She showed me what i wanted to see .
She showed me what i wanted to see .. not a lot of higher end products that did not interest me .. would come back another time to upgrade.
30 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hello LINDA
We are glad our team focused directly on exactly what you wanted to see and kept your visit highly relevant to your goals.
We look forward to seeing you at the store when you are ready for that next upgrade!
Warmly,
CAS
Very responsive, great deals!
When I asked a question on the website, the CAS staff was very responsive. They answered my question right away, and were able to offer me a discount! Shipping and delivery was very fast and the delivery people were polite and efficient. Great service, would definitely recommend!
21 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi Kara,
Thank you for your wonderful review and for choosing CAS! We're glad our team was able to respond quickly, help with your questions, and secure a great discount for you. It's great to hear the delivery was fast and handled professionally as well. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Product search
Product search, order and delivery were all handled quickly and efficiently.
Thank you!
19 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi Cliff & Diane,
Thank you for your kind review and for choosing CAS! We're delighted to hear your product search, ordering, and delivery experience was quick and efficient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Everyone was excellent to deal…
Everyone was excellent to deal with...from purchase to delivery
25 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi Joy,
Thank you for your wonderful feedback and for choosing CAS! We're thrilled to hear you had an excellent experience from purchase through delivery. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and recommend us to your family and friends!
CAS
Easy purchase and quick Delivery
Easy purchase and quick Delivery.
Thanks Ivonna for your help.
Your customer service is topnotch and youre always easy to deal with.
25 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi Arlyn,
Thank you for your kind words! We’re so glad to hear Ivonna provided top-notch customer service and was a pleasure to work with. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The sales staff was respectful and not…
The sales staff was respectful and not aggressive. She listened to what appliance needs I had and worked to fill that need.
Pricing was reasonable. Free delivery and installation were awesome.
Overall I was very happy with my purchase, the second major appliance purchase in a year.
Thank-you CAS.
23 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi Steve,
Thank you for your thoughtful review! We’re glad to hear our sales team took the time to understand your needs and that you were happy with the pricing, delivery, and installation. We truly appreciate your repeat business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Washing Machine Purchase
The sales people are very friendly and knowledgeable about the appliances. It makes shopping easy. The delivery was on time and the installation was clean, quick and efficient.
15 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi Jeff,
Thank you for your kind review! We're glad to hear our sales team made your shopping experience easy and that your delivery and installation were prompt, clean, and efficient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Nick Brady was very helpful in…
Nick Brady was very helpful in navigating which appliance would suit our needs.
He accurately booked the delivery and the details in old appliance take away.
Everything occurred as planned!
7 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi Dorothy,
Thank you for your kind feedback! We're glad to hear Nick Brady helped find the right appliance for your needs and ensured a smooth delivery and old appliance removal. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
Liked the sales experience with…
Liked the sales experience with Gurkirat.
Disliked the attitude of the woman who I asked about delivery . She basically offered to refund my purchase as I was questioning why the website showed the arrival of my appliance and then not available. Very patronizing attitude as opposed to diffusing my concerns.
I did like the website for checking status.
7 de junio de 2026
Good price and delivery on time
7 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi Al,
Thank you for your feedback! We're pleased to hear you received a great price and that your delivery arrived on time. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to family and friends.
CAS
Purchasing a replacement fridge was so…
Purchasing a replacement fridge was so easy online. Once purchased selecting delivery date and he companies promised notifications to me were fulfilled. Night before time frame for delivery provided. Delivery day real time updates as to how close they were to my delivery time. White glove delivery. Exceeded my expectations
12 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi Sharon,
Thank you for your wonderful review! We're thrilled to hear that the online ordering process, delivery communication, and white-glove service exceeded your expectations. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we'd be grateful if you shared your experience with family and friends!
CAS
Overall good but couple of things
Overall good but couple of things. Website should have asked if u was going to stack washer and dryer so I could buy stacking kit at same time.
Installer did not have new replacement hoses and asked if I wanted to just use old ones. These were 18 years old and I said no. Meant installer needed to come back for both reasons mentioned above.
4 de junio de 2026
Best price and quick delivery
Best price and quick delivery. Competitors could not deliver for at least one month.
11 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi Duane,
We're so glad we could provide you with a great price and quick delivery when others couldn't. Thank you for your kind words!
CAS
All promises kept
We knew the appliance we wanted this time so I was looking for the best price. Vunny was great at offering a good deal, explaining options for delivery, installation and extended warranties. And it all happened on time. Also loved the tracking and communications from the delivery team.
10 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi George,
Thank you for your great feedback! We're glad Vunny was able to help you secure a good deal and clearly explain your delivery, installation, and warranty options. It's wonderful to hear everything went smoothly and on time, and that you appreciated the delivery tracking and communication. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Good selection friendly helpful…
Good selection friendly helpful staff.prompt delivery and removal of old machines⁹
2 de junio de 2026
Respuesta de Canadian Appliance Source - Edmonton
Hi Rick,
Thank you for your kind feedback! We're glad to hear you found our selection strong and our staff friendly and helpful, and that your delivery and old appliance removal were prompt and smooth. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
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