Our sales rep. was very helpful and informative but not pushy. He allowed us to make up our own minds but was there to answer any questions. Delivery of the new appliances came during the 3 hour wi... Ver más
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Consulta las opiniones de los clientes
Tim my salesperson was highly knowledgeable, and made the analysis paralysis that I was going through for 6 weeks disappear. I was able to quickly make a decision and order my new replacement unit.... Ver más
Our salesman Tim was very helpful and made our shopping experience very pleasant. He never tried to upsell us but guided us to an appliance that best met our needs.
La empresa ha respondido
Our sales rep Miranda provided us options and details necessary to make our decision. All this without high pressure tactics. Service was excellent. The delivery crew were prompt, knowledgeable and... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Etobicoke
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
158 North Queen St, C1, M9C1A8, Toronto, ON, Canadá
- 4378360531
4,6
Excelente
3 mil opiniones
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Excellent Service - both in store and in the delivery
Our sales rep was very pleasant and well organized. We were served the minute we arrived in the store. He found that the freezer we wanted was in stock. So our sale was quickly arranged and the product was delivered to our home less than 72 hours later.
4 de agosto de 2026
Tim my salesperson was highly…
Tim my salesperson was highly knowledgeable, and made the analysis paralysis that I was going through for 6 weeks disappear. I was able to quickly make a decision and order my new replacement unit.
The delivery guys were absolutely phenomenal, the delivery time got changed to earlier the same day and I was annoyed having to rush home. But their demeanor, humour and attitude turned my experience around and made it an extremely positive one. They deserve recognition for this.
27 de julio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Easy and Efficient
Our sales rep. was very helpful and informative but not pushy. He allowed us to make up our own minds but was there to answer any questions.
Delivery of the new appliances came during the 3 hour window we were provided.
Delivery and installation was fast and efficient. Removal of the old appliances was equally so. The delivery people cleaned up any packaging and left us with two shiny appliances. All we had to do was turn them on.
26 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Will,
Thank you for your wonderful review! We're so pleased to hear that our sales representative provided helpful, informative, and non-pressured assistance, allowing you to make your own decisions. We're also delighted that your delivery and installation were fast and efficient, and that our team left your space spotless with your new appliances ready to use.
CAS
Salesman’s knowledge and experience…
Salesman’s knowledge and experience aided us in choosing a great alternative to what we were thinking, which was an incredible price at the same time. Delivery arranged for next day that resolved our not having a refrigerator for the long weekend.
31 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Phenlisia,
Thank you for your wonderful review! We're delighted to hear that our sales team's knowledge and experience helped you find a great alternative at an incredible price. We're also glad we could arrange next-day delivery to resolve your refrigerator needs for the long weekend. We appreciate your business!
CAS
Salesman Tim makes shopping g pleasant
Our salesman Tim was very helpful and made our shopping experience very pleasant. He never tried to upsell us but guided us to an appliance that best met our needs.
1 de agosto de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Michelle,
Thank you for your wonderful feedback! We're so pleased to hear that Tim was very helpful and made your shopping experience pleasant by guiding you to the best appliance for your needs. We truly appreciate your business!
CAS
Respuesta de Canadian Appliance Source - Etobicoke
Hi Caroline,
We're happy to hear that our quick response to your questions was helpful. We appreciate your positive feedback!
CAS
Wonderful CAS experience.
Our sales rep Miranda provided us options and details necessary to make our decision. All this without high pressure tactics. Service was excellent.
The delivery crew were prompt, knowledgeable and efficient.
29 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Kevin,
Thank you for your wonderful review! We're delighted to hear that our sales team provided you with all the necessary options and details without any pressure. It's also great to know that our delivery crew was prompt, knowledgeable, and efficient. We truly appreciate your business and look forward to serving you again.
CAS
Great SalesGal….Great Installer…Great…
Great SalesGal….Great Installer…Great Product….Happy Customer…..Thanks!!!
28 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Lee,
We are so happy to hear about your positive experience with our team and product. We appreciate your kind words!
CAS
Great first experience!
The sales person was very helpful in placing our order and getting the appliance to us in a timely manner. The delivery team was knowledgable and placed the machine on it's pedestal as requested.
26 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Très,
Thank you for choosing CAS and for sharing your experience! We're glad our sales team was helpful and that your appliance arrived on time with a smooth, professional installation. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
The whole process was easy and a…
The whole process was easy and a pleasure. The delivery guys were polite and kept me informed. They did an excellent service. Thank you
23 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Ed,
Thank you for your wonderful review! We're so pleased to hear that the entire process was easy and a pleasure, and that our delivery team was polite and kept you informed. We truly appreciate your business and hope to serve you again.
CAS
EASILY DONE
EASILY DONE
KUDOS TO MIRANDA THE SALES REP
FRIENDLY AND KNOWLEDGEABLE
WE EXPECTED IT WOULD TAKE MORE TIME
22 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi John & Judy,
Thank you for your great review! We're delighted to hear Miranda provided friendly, knowledgeable service and made the process easier than expected. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Experience was great but after getting…
Experience was great but after getting it here I do not like the fridge part..the freezer is great ..the person I dealt with was great ..her name is Miranda..I will go back for a stove ..
22 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Lorna,
Thank you for sharing your experience! We're glad to hear Miranda provided great service and helped make your purchase a positive one. We appreciate your business and look forward to helping you with your future stove purchase at CAS. We’d also be grateful if you shared your experience with your family and friends!
CAS
Sales people really know their stuff so…
Sales people really know their stuff so high confidence in the choices we made. Good prices too
11 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Joe,
We are so happy to hear that our sales team provided such knowledgeable assistance and that you found our prices to be good. We truly appreciate your business and look forward to serving you again!
CAS
The young lady I dealt with
The young lady I dealt with, was a joy, she answered all my questions. I was very happy with her professionalism.
17 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Joyce,
Thank you for your kind words! We're delighted to hear that our team member provided excellent service and professionalism, answering all your questions to your satisfaction. We truly appreciate your business.
CAS
Respuesta de Canadian Appliance Source - Etobicoke
Hi Fe,
We appreciate your feedback. We are glad our service was fast, proficient, and honest. Thank you for letting us know about your experience!
CAS
Great sales and delivery.
12 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi JD,
Thank you for taking the time to share your positive feedback! We're so happy to hear that your experience with our sales and delivery was great. We appreciate your support!
CAS
Miranda was very thorough and helped us…
Miranda was very thorough and helped us with extended warranty. Delivery was early and helpful even though we had to be creative to get the machines to fit because I measured for side venting. We are changing the door closure for the laundry closet. I am having trouble with the filter catching clothing now and then otherwise I am pleased
6 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Jennifer,
Thank you for your review! We're glad to hear Miranda provided thorough assistance and helped make your purchase experience a positive one. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Sales experience was very helpful and…
Sales experience was very helpful and positive.
14 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Len,
We're so pleased to hear that your sales experience was both helpful and positive. We truly appreciate your business and look forward to serving you again.
CAS
Exceptional service
I am very satisfied with the service I received. The staffs who delivered and installed my appliances were very knowledgeable , efficient and professional .
12 de julio de 2026
Respuesta de Canadian Appliance Source - Etobicoke
Hi Tsering,
Thank you for your excellent review and for choosing CAS! We're delighted to hear that our delivery and installation team provided knowledgeable, efficient, and professional service. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
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