The service was excellent. I also greatly appreciated the fairness of our salesman, Joel Mpoyi, qui a pris le temps de nous expliquer la contradiction concernant la nouvelle loi québécoise pour la gar... Ver más
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Localización
Cambiar localización79 Boulevard de la Gappe, Unit C6, J8T0B5 Gatineau, QC, CA
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Consulta las opiniones de los clientes
Very happy with products (Fridge and dishwasher). Samantha gave us insight into various brands while letting us know the pros and cons. She gave us the space and time we needed to compare. No pressure... Ver más
La empresa ha respondido
just a brief detail. The water hose were install criss cross. But no big issue, when notice, we uncrossed them ourselves. The machine functions super great. we really like it.\ the workers were c... Ver más
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I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it s... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Gatineau
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
79 Boulevard de la Gappe, Unit C6, J8T0B5, Gatineau, QC, Canadá
- 8197701788
4,5
Excelente
2 mil opiniones
Invita a los clientes a opinar
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Everything was perfect including the…
Everything was perfect including the price. Fast delivery, good service.
9 de octubre de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Debbie,
We are so pleased to hear that your experience was seamless, from our competitive pricing to the swift delivery and great service. We truly appreciate your positive feedback and your business!
CAS
The service was excellent
The service was excellent. I also greatly appreciated the fairness of our salesman, Joel Mpoyi, qui a pris le temps de nous expliquer la contradiction concernant la nouvelle loi québécoise pour la garantie du cellier. Nous avons aussi apprécié de ne pas être presser pour l'achat de notre cellier. Finalement, la livraison s'est bien passé et les livreurs très bien fait leur travail d'installation du cellier
10 de octubre de 2026
Respuesta de Canadian Appliance Source - Gatineau
Bonjour Jean,
Nous sommes ravis que votre expérience avec Joel et notre équipe ait été à la hauteur de vos attentes. Nous vous remercions sincèrement pour votre confiance et votre achat. Au plaisir de vous accompagner à nouveau dans vos futurs projets !
Bien cordialement,
CAS
We were in a bit of a rush to get a new…
We were in a bit of a rush to get a new freezer and considering we had a good experience with two previous purchases at CAS, we called your representative Mr Mpoyi at your Gatineau store and he assisted us in the selection of our new freezer with a shorter delivery time than expected and so once again we are very satisfied and confident with our purchase.
28 de septiembre de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Ronald,
Thank you so much for the fantastic 5-star review! We are delighted to hear that returning to us for your new freezer was a great decision and that our team at the Gatineau store provided prompt, helpful assistance. It is wonderful to know that your appliance arrived even sooner than expected. We truly appreciate your continued trust in us and hope you enjoy your new purchase!
CAS
Respuesta de Canadian Appliance Source - Gatineau
Hi Sean,
We are happy to hear that your process went smoothly without any trouble. Thank you for your review!
CAS
Very happy with products (Fridge and…
Very happy with products (Fridge and dishwasher). Samantha gave us insight into various brands while letting us know the pros and cons. She gave us the space and time we needed to compare. No pressure sales, just informative. Highly recommend CAS for any appliance.
15 de septiembre de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Celine,
Thank you for your wonderful review! We're so glad to hear you're happy with your new appliances. We're delighted that our team member provided insightful information and gave you the space to compare without pressure. We truly appreciate your recommendation.
CAS
Excellent choice. staff were all professionals.
just a brief detail.
The water hose were install criss cross.
But no big issue, when notice, we uncrossed them ourselves.
The machine functions super great. we really like it.\
the workers were curteous and did the moving efficiently.
Thanks to Samantha also for her professionalism,
14 de septiembre de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Noella,
Thank you for your review! We're glad to hear that despite the small issue with the hose installation, you were able to resolve it quickly. It's wonderful to know you're enjoying your new machine and that our team was courteous and efficient. We appreciate your kind words about our professionalism.
CAS
Respuesta de Canadian Appliance Source - Gatineau
Hi Drury,
We are so pleased to hear that your delivery and installation were efficient. Thank you for sharing your positive experience!
CAS
Our salesman Matthew was kind
Our salesman Matthew was kind, attentive and informative. The whole process from sales to delivery was awesome. The two delivery men were great! Efficient, fast and simple installation and removal of our former fridge. Support Canadian companies!!!
2 de septiembre de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Mandy,
Thank you for your wonderful feedback! We're so pleased to hear that your experience, from sales to delivery, was awesome. We're especially delighted that our team provided such efficient, fast, and simple installation and removal. We truly appreciate your business!
CAS
Service rapide et efficace
Service rapide et efficace
Personnel d’installation professionnel et courtois.
15 de agosto de 2026
Respuesta de Canadian Appliance Source - Gatineau
Bonjour Nicole,
Merci beaucoup pour votre commentaire! Nous sommes heureux que notre équipe d’installation ait su vous offrir un service professionnel et courtois. Nous apprécions votre confiance et avons hâte de vous servir à nouveau. N’hésitez pas à recommander CAS à votre famille et à vos amis!
CAS
Fast service and on time for delivery…
Fast service and on time for delivery each time and had thé product on stock great It’s my third time buy something!
6 de agosto de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Lucie,
We're so glad to hear that you've consistently experienced fast service and on-time delivery with us. It's wonderful to know that we've had the product in stock for your third purchase!
CAS
It was an easy experience from store to…
It was an easy experience from store to delivery. Great staff and delivery staff were great
8 de agosto de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Paul,
Thank you for your wonderful feedback! We're so pleased to hear that your experience from the store to delivery was easy and that our staff and delivery team were great. We truly appreciate your business!
CAS
Delivery was inexpensive despite the…
Delivery was inexpensive despite the distance of travel (about 100 k) and the fact that the last 1k+ was on a gravel road. The delivery was on time and the placement of the fridge took little time. All went painlessly and according to plan.
5 de agosto de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Maryke,
We're so glad to hear that your delivery was on time and that the placement of your fridge went smoothly, even with the distance and gravel road! We truly appreciate your business.
CAS
I went to CAS with a few appliances…
I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it so far. Our washer and dryer (Samsung) have also been great.
Delivery was timely, installation was well done. Overall another great experience with CAS Gatineau!
25 de julio de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Catia,
Thank you for your wonderful review! We're delighted to hear that our team helped guide you to excellent appliance choices and that you're happy with your new fridge, washer, and dryer. We're also glad that the delivery and installation were timely and well-executed. We truly appreciate your continued business and look forward to serving you again!
CAS
Super service!
Je ne connaissais pas CAS (Centre canadien d'électroménagers) qui est pourtant situé très près de chez moi à Gatineau. Après avoir fait le tour des autres magasins, j'y suis allée et j'ai acheté une laveuse Maytag. Samantha a répondu à mes questions et même plus. Elle m'a donné de très bons conseils. La livraison a été très rapide et les livreurs ont fait une bonne job. Je recommande très fortement CAS !
25 de julio de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Gatineau
Bonjour Micheline,
Merci beaucoup pour votre excellent commentaire! Nous sommes ravis que Samantha ait pu répondre à vos questions et vous offrir de précieux conseils pour vous aider à choisir la bonne laveuse. Nous sommes également heureux que la livraison ait été rapide et que notre équipe ait été à la hauteur de vos attentes. Nous apprécions sincèrement votre confiance et votre recommandation. Au plaisir de vous servir de nouveau, et merci de continuer à recommander CAS à votre famille et à vos amis!
CAS
Retail reps can't care less about your needs
No surprise to find out they have bad reviews on customer service. They're really not interested in supporting us as customers. All they cared about was the commission. Yes, they have great prices, but ensure you are doing the work of a sales person and don't rely on their support or knowledge. They don't care about your home set up or limitations and will not do the minimum to understand your needs and suggest you the right products. Then it will be on you to fix or adjust whatever didn't work. And with us, it's been two months now and we haven't heard back from their Customer Service, and both retail representatives who 'helped' us in store, also don't reply to emails and can't care less. We work so hard to be able to afford nice appliances, but despite their competitive prices, I will never buy there anymore.
28 de abril de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Gatineau
Thank you for sharing your detailed feedback with us. We are truly sorry to hear that your experience with our customer service and sales representatives did not meet your expectations. Please reach out to aftersales@caslp.ca for assistance.
Sincerely,
CAS
Knowing the make and model ahead of…
Knowing the make and model ahead of time is important, understanding extended warranty’s also
9 de julio de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hello Charles
We truly appreciate your business and were glad to assist you. We look forward to helping you out with any future appliance needs!
Excellent service!
Des bons conseils pour choisir les bons électroménagers, service rapide, installation rapide et efficace
7 de julio de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hello Hansel,
We sincerely thank you for your trust and your purchase. We look forward to working with you again on your next visit!
Best regards,
CAS
Great experience, service, and delivery
A pleasant experience. Sales person was very helpful and gave a nice discount. Delivery was on time and delivery persons were great.
18 de junio de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Christopher,
Thank you for your kind review and for choosing CAS! We're glad to hear you had a pleasant experience and that our sales and delivery teams took great care of you. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Spectacular service.
To begin with, my sales rep was SPECTACULAR. This was honestly the quickest purchase I've ever made, we told her what we want, the dimensions of the space, and she showed us exactly what we were hoping to see. I think we were in and out of the store in 20 minutes with an appliance on order. I will absolutely be back once my other units need upgrading.
17 de mayo de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Morgan,
Thank you for choosing CAS! We’re thrilled to hear your sales rep made the process quick, easy, and enjoyable while helping you find exactly what you needed. We truly appreciate your business and look forward to helping you again when it’s time for your next upgrade. Please keep CAS in mind for your family and friends as well!
CAS
Yvonne in Gatineau was so knowledgeable…
Yvonne in Gatineau was so knowledgeable and helpful with a personable presences. It was like shopping with a friend.
Service like that will have you asking for her by name.
I will definitely be going back for my next appliance purchase.
12 de mayo de 2026
Respuesta de Canadian Appliance Source - Gatineau
Hi Lisa,
Thank you for your wonderful review! We’re so glad Yvonne in Gatineau provided such knowledgeable and friendly service and made your experience feel so comfortable. We truly appreciate your business with CAS and look forward to helping you again with your next appliance purchase. Please feel free to recommend us to your family and friends!
CAS
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