Delivery people were great. There was dent in the back corner of my freezer and the delivery people were great getting in touch with their company and helping solve the problem and getting me a... Ver más
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Delivery people were great. There was dent in the back corner of my freezer and the delivery people were great getting in touch with their company and helping solve the problem and getting me a... Ver más
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Overall the delivery was excellent, However buying in the store is way too complicated, as your card terminals both times were not friendly to my debit and credit cards which work well elsewhere. I... Ver más
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We needed a dryer on very short notice and the purchase process was very simple and straight forward. We did everything over the phone and the sales rep was very helpful. Delivery was on time and ver... Ver más
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Alistair was most helpful, took time to help me find the perfect fridge. He didn't rush me through and after delivery called to see how everything was and remind me he was always there if something... Ver más
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Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
49 Woodlawn Rd W, Unit 105, N1H1G8, Guelph, ON, Canadá
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My online cistern service
My sales agent Ali Raza was very knowledgeable, understanding, polite and patient while helping me to make the proper decisions regarding my new appliances.
I love what I bought! Lucy
Excellent help and knowledgeable sales perso
Charged me a higher delivery fee than what was originally quoted.

Respuesta de Canadian Appliance Source - Guelph
The company needs to better coordinate with the company that delivers the appliances.
I was told a delivery time of 9 am to Noon by CAS but the delivery company said their time for delivery was between 2 PM and 6:30 PM
It finally came at 5:45 PM and almost disrupted my plans for the day.
Happy was helpful and friendly (Guelph location), I would not hesitate to go back or recommend Canadian Appliance Source.
Great knowledgeable sales man. He was honest showing many options of appliances.
I trusted him.
He never tried to push or change my opinion.
Very well done.
The Jury's still out on this one. I purchased a Maytag dishwasher from Guelph outlet Thurs. Jun.22 They had one for me shipped to Kitchener for pic.up as I was in a hurry to get it otherwise it would have a lot longer before I got it. After 1 hr. round trip on Friday afternoon got it home. Sat. morning Jun.24 opened box to begin install and found a significant dent in the stainless tub. HOLY@## contacted the customer care dept. Immediately and now it's Monday 5:00 PM Jun.26 and still waiting for a ruling. My hands are tied and can't move fwd. !!!!
The Verdict in now in. Kudos to C.A.S
Tuesday afternoon C.A.S. reached out and offered to compensate me 10% of the purchase price.
I feel this is fair considering the dent is not large,it is in the back and it does not affect the units operation, furthermore this damage had to occur in the Maytag factory as the box and packing were untouched. So thank you C.A.S.

Respuesta de Canadian Appliance Source - Guelph
Tamim was our salesman. He was great! Very knowledgeable on products. Helped us to choose a hood fan and dishwasher at a great price.
Asked Aman if this model had leak detection, Bosch 300, he said I did but it doesn't
The salesman was very knowledgeable about the products and was not pushy . He did some research to find us the appliance that met our criteria. The pick up was very easy and within two days of ordering. Overall a pleasant shopping experience.
Tamim at the Guelph location helped me purchase a Hauslane range hood insert. It was a great price online, but even better deals are available in store. Go see Tamim.
everything went wrong that could have gone wrong and in the end had no microwave

Respuesta de Canadian Appliance Source - Guelph
Our purchase experience was Excellent and it is mostly due to Happy Patel who provides the best service and experience when buying your appliance. We recommend Happy and Guelph CAS to anyone looking to buy an appliance.
Almost Delivered to The wrong address good thing I took the day off work.
Product in stock. Pick up was easy. Sales and warehouse staff very helpful.
Bought it in Guelph over the phone from Happy. Price was good with the assistance of Muzamel. Had to pick it up in Kitchener which was disappointing seeing as I live in Guelph. Hired a plumber to install and I was missing the Hardware Package. (Gear Clamp, Wood Screws and Mounting Brackets). I called Happy he was off, emailed Muzamel he was off, called Customer Service and they told me to contact the manufacturer LG. I had a plumber at my home. I asked if I could go to Guelph store and pickup a Hardware Kit. Was told they don’t stock them. Had to have the plumber McGiver the install to make it work. Terrible customer service… why not stock a few Hardware Kits in the event this happens. Cost me another $100 for installation because it took longer than the 1 hour I was quoted.

Respuesta de Canadian Appliance Source - Guelph
Great knowledgeable sales representatives...always ready with options to help.... always provide great support...prices on most products are better than any where else....perfect I have purchased 3 appliances in the past 6 months...and very happy with the stove, laundry washing machine ...so went ahead by purchasing a microwave from them as well....highly recommend Canadian Appliances Source as the first and best option in the lower mainland....thx again ...you all have a great day!
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