Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always effi... Ver más
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They brought the new refrigerator into our home set it up, connected the water line and took our old one along. All the work was done cheerfully and swiftly.
La empresa ha respondido
So far excellent customer service. Paz and Adam have gone above and beyond. We're just getting to the delivery which should be an easy.
La empresa ha respondido
Adam was wonderful. I typically avoid shopping anywhere that has sales people that get commission. I find many of them pushy and it annoys me to no end. Adam was not pushy at all, he gave us all the o... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - London
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
1230 Wellington Rd., Unit 110, N6E1M3, London, ON, Canadá
- 5192664533
4,4
Excelente
2 mil opiniones
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The absolute worst delivery service
The absolute worst delivery service. You need to fire the third party delivery service. Too many problems to type out. Unfortunately I will be canceling my order. I have purchased over 6 items from your store and was planning to purchase more but will never shopping here again.
18 de julio de 2023
Respuesta de Canadian Appliance Source - London
Dear Tamara,
Thank you for sharing your concerns with us.
We would very much appreciate your feedback on the above rating so that we can try to improve our service reference. Would you please contact our Reviews Team at casreviews@caslp.ca to provide more information regarding your concerns.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
Satisfied customer
From purchasing the item to it being delivered was extremely easy. Would definitely recommend CAS
14 de julio de 2023
You had everything I needed and all…
You had everything I needed and all within the timeline I needed it, thank you so much.
The only thing that went wrong is that the flooring got ripped on installation.
12 de junio de 2023
Great products at great prices!
Very happy so far with my purchase. Replaced my 20 year old stove with a new GE range and love it. Presley made the experience stress free and was very knowledgeable on the products. Definitely recommend Canadian Appliance Source for anymore in need of a new appliance.
5 de julio de 2023
The service from company started with…
The service from company started with my phone and conversion with your self representative who through the process was very helpful. the followup contacts continued until the appliance was delivered my a very professional company
Thank you for making this very positive experience.
19 de julio de 2023
Unreliable delivery service
18 de julio de 2023
Respuesta de Canadian Appliance Source - London
Hello Dean,
Thank you for taking the time to share your feedback with us.
We have addressed this with our Home Delivery Management Team to review with the delivery company.
As per our records, we can see that your delivery is booked for July 26th, 2023.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Adam was awesome
Adam was awesome. Great guy and great customer service. Knew his product/ dishwasher really well and his honesty got the sale.
Will be going back.
Thanks again.
17 de julio de 2023
Super knowledgeable staff!!
Super knowledgeable staff!!! Anna was so helpful and was able to provide solutions to our situation where we were dealing with an odd fridge height and an odd situation with an older black range hood that had to stay. Her wealth of knowledge meant she was able to quickly find and show us several options, making the decision much easier.
17 de julio de 2023
Good advice and helpful at retail by…
Good advice and helpful at retail by Alex. Delivery crew were very good.
17 de julio de 2023
Good service and prompt delivery to the…
Good service and prompt delivery to the store for us to pick up.
13 de julio de 2023
quick and efficient
It was a super easy process. I knew what i wanted. CAS provided with fair pricing and quick delivery.
i will be back. you made it easy, so happy customer.
9 de julio de 2023
This is the 7 & 8 appliance I have…
This is the 7 & 8 appliance I have bought at CAS and good service as before
Only not so good is that the schedule was for 2-6pm and finally arrived at 925pm!! I do not blame the delivery co as they seem to have too much on their hands. I was delivery no 20 out of 23. Far too much for this company
5 de julio de 2023
Fast and knowledgeable staff.
Fast and knowledgeable staff.
Everything arranged over the phone.
Did not have to take time and go to store.
7 de julio de 2023
Great service and friendly staff.
Friendly sales person not aggressive. Thoroughly explained all the prices, discounts and extended warranty program.
5 de julio de 2023
Still waiting for delivery and that is…
Still waiting for delivery and that is part of the rating.
6 de julio de 2023
Excellent Service!
5 de julio de 2023
Sales rep Anna
Sales rep Anna, knew her stuff. I came in convinced I knew what I wanted and left with a better product for an amazing price. Add to that the great delivery options made this purchase the best choice by far.
5 de julio de 2023
Excellent service and streamlined…
Excellent service and streamlined installation. I would definitely recommend Canadian Appliance Source
27 de junio de 2023
Beware
The appliance arrived on time and in good shape. However we were advised that changing the doors from one side to the other would be an easy fix. After reviewing the manual we realized that there was no way we would be able to do this job. We ended up hiring a professional at an extra cost. We would advise future purchasers to take note, door changes require an expert, especially if you are not adept at this type of thing !
5 de julio de 2023
Buying process was super easy
Buying process was super easy, item was ready for pickup earlier than promised. Sales person was nice and helpful. Picking up the appliance was also pleasant and easy. Great experience overall.
4 de julio de 2023
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