Bonjour, Tel que mentionné, Tristan Boilard Laliberté a fait un excellent travail ainsi que son collègue Michel Mercier. Rapide, efficace et très bien conseillé lors des achats. Sans pression ni... Ver más
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J'ai fais mon achat avec la représentante Oumou Thiouck et je suis très satisfait de ses services. Son aide précieuse, son professionnalisme et sa bienveillance ont fait toute la différence, je l’appr... Ver más
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Vous devriez mettre vos messages en français ou au moins bilingues! Le vendeur n’avait aucun intérêt à répondre à mes questions, j’ai dû moi-même regarder le livret d’instruction pour avoir la réponse... Ver más
Le vendeur a été cordial avec moi et a répondu à toutes mes questions de façon claire et précise. Les livreurs ont respecté leur rendez-vous malgré la mauvaise température. Ils étaient très respectue... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Longueuil
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canadá
- 4509991757
4,4
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Quick and efficient.
14 de mayo de 2023
The representative was knowledgeable
The representative was knowledgeable, attentive and professional. Excellent knowledge about the different products. Attentive to our needs
29 de abril de 2023
Super service, prix et livraison !
Super service, prix et livraison ! Ils sont maintenant notre magasin d'électroménagé préféré. C'est la deuxième fois qu'on fait affaire avec eux et on est très satisfait !
29 de abril de 2023
au magasin toute était parfait …
au magasin toute était parfait prombleme est la livraison deux heure de RETARDsur la plage horaire
7 de mayo de 2023
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I keep emailing the Alexandre that I…
I keep emailing the Alexandre that I purchased my stove from and he won't get back to me.
9 de mayo de 2023
Respuesta de Canadian Appliance Source - Longueuil
Dear Robyn,
Thank you for taking the time to share your feedback.
Our sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
vendeur poli connait le produit
on a trouve le produit qui nous convenait bon renseignement nous a montre different produit pour avantages et inconveniens
2 de mayo de 2023
Service à la clientèle ordinaire
Vous devriez mettre vos messages en français ou au moins bilingues! Le vendeur n’avait aucun intérêt à répondre à mes questions, j’ai dû moi-même regarder le livret d’instruction pour avoir la réponse à ma question. Le prix pour la livraison est exorbitant, et taxé en plus! Le tiroir de la cuisinière était sale, le vendeur m’a juste dit de le laver moi-même…un vendeur attentionné aurait pris la peine de nettoyer le tiroir…
1 de mayo de 2023
Très bon service
30 de abril de 2023
I received the new fridge but it had a
I received the new fridge but it had a big crack inside it. Had to go through GE warranty and now I have to wait at least 2 wks to get it replaced! Very inconvenient as I needed this fridge for my in-law who is visiting for a month so it deceived the purpose of purchasing the fridge! You would think that the item would be checked for damages before delivery!
5 de mayo de 2023
Respuesta de Canadian Appliance Source - Longueuil
Dear Anas,
Thank you for taking the time to share your feedback.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective. This is why our manufacturers will stand in and address as they hold the warranty.
Please understand that functional issues are the responsibility of the manufacturer as they hold the first year manufacturer's warranty. The manufacturer's first port of call would be to service your appliance.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
Courtoisie et a l'écoute de mes besoins…
Courtoisie et a l'écoute de mes besoins et le service.
29 de abril de 2023
Service mean everything
I bought a very expansive range double oven from GE.
Part of the induction stove is not heating
Tried to reach customer service 2 days after, they are sending me to GE, GE says it’s a CAS issue.
I have no update so far and we’re 2 weeks after the fact.
The service is everything
29 de abril de 2023
Respuesta de Canadian Appliance Source - Longueuil
Dear Marie,
Thank you for taking the time to share your feedback
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective. This is why our manufacturers will stand in and address as they hold the warranty.
Please understand that functional issues are the responsibility of the manufacturer as they hold the first year manufacturer's warranty. The manufacturer's first port of call would be to service your appliance.
We have confirmed the service with the manufacturer and the technician will contact you shortly regarding the appointment.
Thank You,
W.L
CAS
Good workers.
5 de mayo de 2023
La personne qui nous a reçu était très…
La personne qui nous a reçu était très gentille mais n’avait pas la compétence pour nous guider adéquatement pour cet achat, aussi lorsque le four est arrivé nous nous sommes rendus compte qu’il n’était pas de la bonne dimension.
Par contre les deux jeunes livreurs ont été très adéquats et très serviables
5 de mayo de 2023
Livraison d'un produit endommagé
On me livre un lave vaisselle endommagé et on veux pas me le remplacer , on me schédule un technicien 14 jours plus tard. WoW beau service client
3 de mayo de 2023
Opinión espontánea
Respuesta de Canadian Appliance Source - Longueuil
Bonjour Marcel,
Merci d'avoir pris le temps de nous faire part de vos commentaires.
Nous regrettons d'apprendre que votre appareil est arrivé endommagé.
Veuillez comprendre que CAS reçoit tous les appareils scellés en usine par le fabricant.
Il nous est donc impossible de savoir si un appareil est endommagé.
C'est pourquoi, lorsqu'un problème est signalé, nous veillons à ce qu'il soit traité dans le cadre de la garantie, d'où la réparation.
Merci,
ST
CAS
That I was able to contact customer…
That I was able to contact customer service and talk to the person that sold me the washing machine I thought was awesome and if I needed his help again that I could call and ask for him and he saved me money by telling me that shipping cost were very high and I could come and pick it up myself which I did. Thank you so much yours truly Ellie bulgozdi.
4 de mayo de 2023
Très bonne expérience
Le vendeur était très bien informé sur le produit et il très sympathique. Très professionnel
28 de abril de 2023
Bon service
L’associé de vente au téléphone était très sympathique et d’une grande aide.
3 de mayo de 2023
After two purchases from this company…
After two purchases from this company it seems to me that the sales personnel are not well versed on the products they sell. No opinions, suggestions etc. Not like the old days when a sales person took pride in their work. Plus, once the sale has been completed it is impossible to contact the sales person. My third purchase was from Home Depot and surprisingly the person who assisted me was able to make suggestions and answer questions without running to the internet.
25 de abril de 2023
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