Pricing was excellent. Randeen made the buying decision easy. No pressure. The order was delivered on time and professionally. They even removed the old appliances at no extra cost.
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Consulta las opiniones de los clientes
Store was conveniently located. Sales Rep Randeen Saunders was knowledgeable; offered sound guidance when selecting the appliance. Delivery lead time was good. Delivery service was excellent. Don... Ver más
La empresa ha respondido
I needed a new washing machine ASAP. I was already grumpy heading out with the wife to make another appliance purchase and be hassled by a salesman. I hate these necessary purchases however , I bought... Ver más
La empresa ha respondido
Randeen, our representative, was very helpful and always wanting to help. We ran into some product availability issues and he was there to make sure everything worked out, and in the end our appliance... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Canadian Appliance Source - Milton
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
850 Main St E, Unit 9A, L9T0J4, Milton, ON, Canadá
- 9052251575
4,7
Excelente
167 opiniones
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Helpful sales person..Elijah..and great…
Helpful sales person..Elijah..and great delivery people
26 de agosto de 2026
Respuesta de Canadian Appliance Source - Milton
Hi Wood,
Thank you for your kind review! We're delighted to hear that our salesperson was helpful and that our delivery people were great. We truly appreciate your business.
CAS
Professionalism-- start to finish
Professionalism-- starting from low pressure, knowledgeable sales through to the delivery/removal and ending in the final installation. Well done!!
23 de agosto de 2026
Respuesta de Canadian Appliance Source - Milton
Hi William,
Thank you for your wonderful review! We're so pleased to hear that our sales team provided a knowledgeable and low-pressure experience, and that the delivery, removal, and installation processes were well executed. We truly appreciate your business.
CAS
Respuesta de Canadian Appliance Source - Milton
Hi Andrew,
We're so glad to hear that you found everything professional and timely. Thank you for sharing your positive feedback with us!
CAS
The wrong range hood was ordered for us…
The wrong range hood was ordered for us and we could not complete the return on line because it stated could not be returned. Customer service was good though
16 de agosto de 2026
Respuesta de Canadian Appliance Source - Milton
Dear Barbra,
Thank you for taking the time to share your feedback.
We’re sorry for the inconvenience caused by the incorrect range hood being ordered and the difficulty you experienced with the online return process. We’re glad to hear that our Customer Service team was able to assist you.
We can confirm that the return has been approved and the range hood is being exchanged today.
We appreciate your patience and thank you for your feedback.
Sincerely,
CAS
Excellent all round
Pricing was excellent. Randeen made the buying decision easy. No pressure. The order was delivered on time and professionally. They even removed the old appliances at no extra cost.
8 de agosto de 2026
From the purchase to the delivery
From the purchase to the delivery, professional and friendly. This is my 2nd purchased appliance from them.
16 de agosto de 2026
Respuesta de Canadian Appliance Source - Milton
Hi,
We truly appreciate your kind words! It's wonderful to hear that your experience, from purchase to delivery, was professional and friendly. We're especially grateful to know this is your second appliance purchase with us. Thank you for your continued trust and business!
CAS
The sales associate was very friendly…
The sales associate was very friendly and very helpful delivery drivers were very nice and very respectful of the customer and the dryer the only issue I had was I believe it was to come with a vent for exhaust but I didn’t receive one no big deal o just used old one it’s all hooked up and run’s great I will definitely use your service again it was just perfect experience thanks
15 de agosto de 2026
Respuesta de Canadian Appliance Source - Milton
Hi Rohit,
Thank you for choosing CAS! We truly appreciate your business and are glad you had a good experience. We look forward to serving you again and hope you’ll recommend us to your family and friends!
CAS
Respuesta de Canadian Appliance Source - Milton
Hi Pierre,
Thank you for choosing CAS! We truly appreciate your business and are glad you received great service. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
Respuesta de Canadian Appliance Source - Milton
Hi Mark,
Thank you for your wonderful review! We're delighted to hear that you found our staff friendly and appreciated our wide selection of appliances and great prices. We truly appreciate your business!
CAS
The Milton store is much more pleasant…
The Milton store is much more pleasant to deal with. The sales people were pleasant, knowledgeable and much more trustworthy than the sales people at your Burloak store.
6 de agosto de 2026
Respuesta de Canadian Appliance Source - Milton
Hi Lyndon,
Thank you for your wonderful review! We're delighted to hear you had such a positive experience with our team at the Milton store. We truly appreciate your business and look forward to serving you again.
CAS
Respuesta de Canadian Appliance Source - Milton
Hi Luis,
Thank you for the great review! We're thrilled to hear you had an A1 experience with CAS. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be grateful if you recommend CAS to them!
CAS
Great service from sales to delivery
Great service from sales to delivery. Great price, Quick, efficient and respectful.
25 de julio de 2026
Respuesta de Canadian Appliance Source - Milton
Hi Anna,
We are so pleased to hear that you experienced great service from sales to delivery. It's wonderful to know that our pricing, efficiency, and respectful team contributed to your positive experience. We truly appreciate your business!
CAS
Highly Recommend
Jay was so patient and helpful during the entire process. What a pleasure to have such a knowledgeable and kind person to work with. Delivery was fast and efficient. Would highly recommend.
23 de julio de 2026
Respuesta de Canadian Appliance Source - Milton
Hi Wendy,
Thank you for your wonderful review! We're so pleased to hear Jay made your experience enjoyable with his patience, knowledge, and helpful service, and that your delivery was fast and efficient. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are shopping for appliances, we'd be grateful if you recommended us to them!
CAS
great experience
great experience, prompt delivery, would not hesitate to purchase from them in the future
17 de julio de 2026
Respuesta de Canadian Appliance Source - Milton
Hi James,
Thank you for your wonderful review! We're so pleased to hear you had a great experience and that our delivery was prompt. We truly appreciate your business and look forward to assisting you again in the future.
CAS
Helpful staff. Good selection
Elijha was very helpful. The process was smooth and the delivery was stress free.
11 de julio de 2026
Respuesta de Canadian Appliance Source - Milton
Hi Surinder,
Thank you for your great review! We're happy to hear Elijha provided helpful service and made your purchase and delivery experience smooth and stress-free. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are looking for appliances, we’d be grateful if you recommended us to them!
CAS
Very happy with the service in store…
Very happy with the service in store and delivery was great.
19 de julio de 2026
Respuesta de Canadian Appliance Source - Milton
Hi Kristine,
Thank you for your feedback! We're so glad to hear you had a great experience with our in-store service and that the delivery was excellent. We truly appreciate your business!
CAS
Quickly helped
Quickly helped, ordered and delivered! Price was excellent. Very happy with fridge!
11 de julio de 2026
Respuesta de Canadian Appliance Source - Milton
Hi Randi,
Thank you for your wonderful feedback! We're so happy to hear that the ordering and delivery process was quick and that you're very satisfied with your new fridge and its excellent price. We truly appreciate your business and look forward to serving you again.
CAS
Respuesta de Canadian Appliance Source - Milton
Hi Reece,
We're so pleased to hear that our delivery, removal, and installation services were prompt and courteous. Thank you for sharing your positive experience!
CAS
Best store to purchase a new appliance
Store was conveniently located. Sales Rep Randeen Saunders was knowledgeable; offered sound guidance when selecting the appliance. Delivery lead time was good. Delivery service was excellent. Dontay Watkis and Mario July were friendly, respectful and helpful. They removed the old washer and installed the new one quickly and professionally. I've been using the washer for the past 2 weeks. It has been running wonderfully. Thank you. I will definitely use Canadian Appliance Source again for my next appliance purchase.
7 de julio de 2026
Respuesta de Canadian Appliance Source - Milton
Hi Debbie,
Thank you for your fantastic review and for choosing CAS! We're thrilled to hear Randeen, Dontay, and Mario provided knowledgeable, friendly, and professional service throughout your appliance purchase and delivery experience. We truly appreciate your business and kind words, look forward to serving you again for your next appliance needs, and hope you'll recommend CAS to your family and friends.
CAS
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