1. Your in-store experience with so many floor models to look at is great. 2. Good number of in-store sales people to help and answer questions 3. Flexible delivery dates and time especially to ru... Ver más
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Consulta las opiniones de los clientes
Fantastic prices, excellent delivery and removal of our old unit. This is our second purchase from CAS and it will always be our number one choice for all future appliances. Thank you!!
La empresa ha respondido
Vastsy was an exceptionally courteous and helpful salesperson. She guided us through selecting the appliances we needed for our home and ensured we received the best possible price.
La empresa ha respondido
From entering the store till delivery everything was exceptional. Great customer service. All our questions where answered by the sales rep. When the installation guys came over they were super helpf... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Canadian Appliance Source - Mississauga
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
600 Matheson Blvd. W, Unit 2, L5R4B8, Mississauga, ON, Canadá
- 9057663417
4,7
Excelente
2 mil opiniones
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Said in stock, took deposit, and it wasn't.
Specifically called and asked to make sure fridge was in stock, needed one that day, sales rep said yes and that it would be ready for pickup. Put $1000 deposit down with credit card, started driving the 1 hr drive, and made it half way before I got called saying nevermind, it's on a truck and would be in the following week. Needless to say I was not impressed and when I told them to cancel they didn't want to. Said I'd still want it after going to other stores so they would wait till the end of the day. All in all a disappointing experience, and went elsewhere to buy my fridge.
24 de agosto de 2023
Respuesta de Canadian Appliance Source - Mississauga
Hello Nathan,
Thank you for sharing your feedback with us.
We are sorry to learn that your order has been affected by manufacturing delays.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
Our records show that your order has been canceled on August 25th of 2023.
We apologize for any inconvenience.
Thank you,
CAS
VG
The delivery man is very efficient
The guys tried different ways for fridge to fit the space I provided
20 de agosto de 2023
dishwasher replacement
needed to replace a dishwasher at a rental property. the salesman in the Heartland location was great in helping me select an appropriate choice and in my budget. the pick up from the Woodbridge location was also fast and seamless. all-round pleasant experience
27 de agosto de 2023
Fast service
Fast service, straight to the facts. I was in and out of the store in 15 minutes. The appliance was ready for pickup the very next day.
27 de agosto de 2023
Great service
Dave was terrific. He answered all my questions and everything went off perfectly.
26 de agosto de 2023
Great prices and friendly delivery
Great prices and friendly delivery! That’s why I’m a repeat customer and will continue to be.
26 de agosto de 2023
Fahad was great in helping me choose…
Fahad was great in helping me choose the right appliance for my home. Everything from price to customer service was excellent.
18 de agosto de 2023
Dave is good and best
15 de agosto de 2023
Poor acknowledged sales staff.
Poor acknowledged sales staff.
Rude to customers.
Services for money not for human
13 de agosto de 2023
Respuesta de Canadian Appliance Source - Mississauga
Dear Aisha Mirenisha,
Thank you for sharing your feedback with us.
We are sorry to learn that you had a negative experience at CAS.
We can see that our After-Sales Team is currently looking into the LG washer issue.
A video showing the issue has been requested in order to further review the matter.
Would you please kindly contact our After-Sales Team so that we can address your concerns directly?
Kind regards,
CAS
T.B
The supply and installation of a front-load washer.
The delivery of the Lg front-load washer and removal of the old washer were satisfactory. The installation needs improvement. My machine was left out of level despite two two tries. I took care of the leveling myself.
16 de agosto de 2023
Worst Sales and Delivery
bought an appliances on this store and they didn't explain about Third party delivery. Delivery guys measured the entrance of basement door and they were confident to deliver it. While bringing fridge, washer, dryer.. they found hand rail is blocking and asked me to remove hand rail.. they promised there won't be charge. I called next day after removing hand rail..Transportation fee is $89.. this is absolutely cheating and Cas said I need to talk to delivery person. Delivery person says talk to sales..my appliances are in garage.. very much worried with money paid
20 de agosto de 2023
Respuesta de Canadian Appliance Source - Mississauga
Dear Sampathkumar ,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
Please note that our team was unable to complete the delivery because of the hand rail.
As such, they have to come back to complete the delivery.
Hence, the second delivery fee.
We can see the fee has been waived as a good gesture and the service call was re-booked for August 25th.
We apologize for any inconvenience.
Thank you kindly,
ST
CAs
Professional efficient staff
Found what I wanted online. Confirmed by online chat that one was available to view at the Mississauga showroom. Greeted immediately by two very knowledgeable and professional employees on arrival. Was able to view the refrigerator. Closed the sale quickly and was offered next day delivery. Couldn’t have been easier or more efficient. Refrigerator arrived at 7:30am the next day! Exceeded expectation.
20 de agosto de 2023
The installation process arranged by…
The installation process arranged by you is a total failure!
3 de agosto de 2023
Purchased Washer/Dryer
I knew what I wanted and the sales person helped getting it all sorted out.
19 de agosto de 2023
Damaged fridge
Upon delivery the fridge got damaged and they left it there instead of taking it back.
21 de agosto de 2023
Respuesta de Canadian Appliance Source - Mississauga
Hello Sylwia,
Thank you for taking the time to share your feedback.
We can see that you have submitted our return/request form to our After Sales Department.
Please allow 24-48 hours for our team to get back to you.
Thank you kindly,
Viveck
professional handling is expected.
Finally the item purchased arrived on the day scheduled even though it was an hour and half late.
Everything was done within 15 minutes and the delivery guys handled it smoothly.
16 de agosto de 2023
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