Adrian Frei was amazing from start to finish! 👏🏻👏🏻👏🏻👏🏻When our fridge broke down unexpectedly, Adrian made shopping for a new one an absolute pleasure. He was efficient, pleasant, and very i... Ver más
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I had an exceptional experience with both sales and service! Isiah was wonderful—he made sure to understand my needs and held my products until I was ready for delivery. The delivery and installation... Ver más
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Our fully stocked freezer was dying and CAS was quick to make us a good deal and have the new freezer out in a day (if you don't count Sunday ;) ) The guys who delivered it did a great job of protec... Ver más
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Isaiah Evans in customer service sold and supplied me with the freezer I wanted and kept me updated on the delivery. The 2 delivery people were very good about putting my freezer in place, they were... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Newmarket
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
1111 Davis Dr, Unit 31, L3Y8X2, Newmarket, ON, Canadá
- 2898033011
4,7
Excelente
156 opiniones
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Excellent Customer Service and Products
The Manager Anthony assisted us with our purchase. He is very knowledgeable and we trusted him to guide us in purchasing the stove that met our needs. We are enjoying our brand new LG stove and we are so grateful for his assistance. He is a very valuable asset to the company and should be commended on his excellent customer service skills and knowledge of all the products. We also purchased a Heubsch washer and dryer from Anthony a few years ago and again it was the best decision we ever made with Anthony's guidance. Excellent product! Workhorse washer and dryer!
Thank you Anthony for making our experience a great one!. Hassle and headache free.
With kind regards,
ANTOINETTE
18 de junio de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hello Antoinette
We are absolutely thrilled that you are enjoying your new LG stove and that your Huebsch machines are still going strong. We glad to hear Anthony guided you toward the best choices for your home, and we look forward to working with you again on your next project.
Cheerfully yours,
CAS
The installers were great
The installers were great, efficient and cleaned up nicely
9 de junio de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi Mike,
We're glad our team provided efficient service and a clean installation. Thank you!
CAS
Sales person excellent and delivery and…
Sales person excellent and delivery and set up excellent
18 de junio de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi Tony,
Thank you for choosing CAS and for your kind review! We're delighted to hear that both your sales experience and the delivery and setup service were excellent. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
More product knowledge for sale staff…
More product knowledge for sale staff ,pathetic!
6 de junio de 2026
Both delivery and installation were…
Both delivery and installation were flawless, with the window clearly defined, tracking and status information provided and everything happened on schedule. Will definitely use again!
12 de junio de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi Martin,
Thank you for your great feedback! We're pleased to hear the delivery and installation went smoothly and that the scheduling and updates met your expectations. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends!
CAS
CAS agent made the experience a very…pleasant experience. Very professional.
CAS agent made the experience a very easy and smooth transition from delivery to installation. Very pleased with the Service. Will do business in the future again with CAS.
9 de junio de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi Gino,
Thank you for your kind review! We're pleased to hear our CAS agent made your delivery and installation process smooth and easy. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Almost perfect
This is the 4th appliance we ah e purchased from CAS. First 3 there were no issues. This time we had some communication miscues regarding delivery. When we did get the delivery the team was awesome.
3 de junio de 2026
I made a call to Canadian Appliance…
I made a call to Canadian Appliance Source in Newmarket and spoke to RAJAYSUR YUDISH . He was not my original sales person but went out of his way to help me. Very satisfied with the results of this call.
6 de junio de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Newmarket
Hi Lorraine,
Thank you for your kind review! We're happy to hear that Rajaysur was able to step in and provide helpful support, even though he wasn’t your original sales contact. We truly appreciate your business with CAS and are glad you’re satisfied with the outcome. Please feel free to recommend us to your family and friends—we look forward to serving you again!
CAS
Convenience and best price
24 de mayo de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi LK,
We're happy to hear you found convenience and great value!
CAS
We had a positive shopping experience…
We had a positive shopping experience from start to finish at CAS, Newmarket. Very knowledgeable associate helped us narrow down our requirements for a new LG refrigerator and found us exactly what we wanted at a great price. Delivery and set-up was exceptional as well!
21 de mayo de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi PB,
Thank you for choosing CAS Newmarket! We’re delighted to hear you had a positive experience from start to finish and that our team helped you find the perfect LG refrigerator at a great price. We’re also glad the delivery and installation exceeded your expectations. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
First time customer with CAS! Very satisfied customer
What an awesome experience dealing with Anthony! Top knowledge about products and just such a friendly person to be talking to! Went in looking for a dishwasher, I had done some homework, he cemented the deal within 10mins, explaining how good the LG product was. Sale was done. Delivery on time. Smooth and no hiccups. Set-up was paid and done through the company too. Experienced tech came to the house, no issues whatsoever. Would go back in a heartbeat for future appliances if needed. Tried the company for the first time!! Go you won’t be disappointed :)
31 de marzo de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi Cora,
Thank you for choosing CAS! We’re thrilled to hear Anthony provided such knowledgeable and friendly service and helped make your dishwasher purchase quick and easy. We’re also glad the delivery and installation all went smoothly. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Respuesta de Canadian Appliance Source - Newmarket
Hi George,
We are so pleased you appreciated our personalized approach. Thank you for your kind words!
CAS
The sales person was great at finding…
The sales person was great at finding exactly what we needed. Delivery was on time and helpful.
17 de mayo de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi Carol,
Thank you for your wonderful feedback and for choosing CAS! We’re happy to hear our sales team helped you find exactly what you needed and that your delivery experience went smoothly. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
They had the perfect fridge to show us…
They had the perfect fridge to show us and delivered the next day (on Sat.). They even picked up our old fridge and everything was completed smoothly.
I was particularly impressed with their efforts to keep us informed of the delivery through apps available.
Well done - thanks!
24 de mayo de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi Rick,
Thank you for choosing CAS! We’re so glad we could help you find the perfect fridge and provide a smooth next-day delivery experience. We appreciate your kind words about our communication and delivery team. Thank you for your business, and we look forward to helping you again in the future. Please keep CAS in mind for your family and friends!
CAS
Respuesta de Canadian Appliance Source - Newmarket
Hi McSchady,
Thank you for your kind words! We’re happy to hear Adrian provided knowledgeable, friendly, and helpful service. We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Respuesta de Canadian Appliance Source - Newmarket
Hi Amelia,
We're glad to hear about your positive delivery experience.
CAS
Easy to deal with
Easy to deal with, my info confirmed,
Great delivery service, fast and good.
10 de mayo de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hello Pauline
We are happy to hear that our team ensured a smooth verification process and a prompt arrival of your items.
We look forward to seeing you at the store again for your next upgrade.
Cordially,
CA
Just the Best
Literally from the time we walked into your store in Newmarket to using our new stove, CSA personnel were professional, knowledgeable, courteous, friendly and genuine. Hats off. Get this message to your CEO as he or she and the full team should be congratulated.
8 de mayo de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi Todd,
Thank you for choosing CAS! We truly appreciate your kind words and are thrilled to hear your experience from store to delivery was so positive. Your feedback means a lot, and we will be sure to share it with our team. We look forward to serving you again in the future—please feel free to recommend CAS to your family and friends!
CAS
Sales and delivery people were…
Sales and delivery people were knowledgeable, helpful, and pleasant. The appliance is working well.
7 de mayo de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi Lois,
Thank you for your kind review and for choosing CAS! We’re glad to hear our sales and delivery teams provided helpful and pleasant service, and that your appliance is working well. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
best offer on the spot
great experience from entry to delivery . Anthony Vercillo listened to us and gave the best offer that exceed our expectation. The delivery was right on time and everything was taken care off.
14 de mayo de 2026
Respuesta de Canadian Appliance Source - Newmarket
Hi Evgeny,
Thank you for your great review and for choosing CAS! We’re happy to hear Anthony took the time to understand your needs and delivered an offer that exceeded expectations, and that your delivery went smoothly and on time. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
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