Price matched another supplier on a washer dryer through online chat. Transaction was quickly facilitated and delivery arranged for two days later. Good follow up by email with install details and war... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The salesperson Ahmed at Ottawa east, Trainyard location. He made it a very nice experience. I dealt with him since 2023 and now again this month and could task for a better employee.
La empresa ha respondido
The agent was attentive to what we needed. All items arrived to our rural place in perfect shape. The delivery crew, although all business, did a great job of removing the old appliances, installing t... Ver más
La empresa ha respondido
After extensive looking at many models of appliances on the website, we went into the store and “thought” we had every decision nailed down but Inder was infinitely patient and showed us our choices... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Canadian Appliance Source - Ottawa East
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
100 Trainyards Dr., Unit 31, K1G3S2, Ottawa, ON, Canadá
- 6136273412
4,7
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Canadian Appliance Source - Ottawa East
Hi Rita,
We're happy to hear that your order, delivery, and installation went smoothly! Thank you for your positive feedback; it means a lot to us.
CAS
Very knowledgeable staff
Very knowledgeable staff
and friendly and efficient delivery service.
18 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hi Joanne,
We appreciate your positive feedback regarding our knowledgeable staff and efficient delivery service. We are so glad you had a great experience!
CAS
Staff was knowledgeable
Staff was knowledgeable, understanding and helpful with what I needed. Gave me suggestions and advice based on my needs. They did not over sell me something I didn’t need.
I will be returning for my kitchen renovation.
18 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hi Adam,
Thank you for the great feedback! We’re glad to hear our team provided knowledgeable, thoughtful guidance and helped you find exactly what you needed without any pressure. That’s exactly the experience we aim to deliver.
We truly appreciate your business and are excited to hear you’ll be coming back for your kitchen renovation—we look forward to helping you with it! If you have family or friends in need of appliances, we’d be grateful for your recommendation as well.
CAS
They were very kind
I made a mess of the order and they put up with me and guided me through the whole process. They couldn’t have been nicer except for one instance with the packaging being left in the space between my stacked washer and dryer. There’s fat chance of me lifting the dryer on my own to get the plastic out and I have no men in my life since my husband died. But overall, I would definitely shop there again. And I would recommend friends to do so also
14 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hi Rio,
Thank you for taking the time to share your experience and for choosing CAS—we truly appreciate your business! We're glad to hear our team was patient, kind, and able to guide you through the ordering process and make things easier for you.
We’re also sorry to hear about the inconvenience with the packaging left behind. That’s certainly not the experience we aim for, and we appreciate you bringing it to our attention.
It means a lot that, despite that issue, you would still shop with us again and recommend us to friends. We look forward to serving you again in the future, and if you ever need assistance, we’d be happy to help however we can.
Thanks again for your support!
CAS
no upselling
no upselling. Acknowledged me when i entered the store. Good knowledge of all appliances.
Able to discuss options and pros and cons of each.
5 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hi Sue,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We're glad to hear you had a positive experience with our team, from being promptly acknowledged in-store to receiving knowledgeable, no-pressure guidance on your appliance options.
It’s great to know the discussion of pros and cons helped you make an informed decision. We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
The sales person was knowledgeable…
The sales person was knowledgeable about all the products and options. He was able to explore all available discounts and options. We couldn't be happier.
3 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hi,
Thank you for your wonderful feedback! We’re so glad to hear that our sales team was able to guide you through the products, options, and available discounts to find the best fit for your needs.
We truly appreciate your business and are delighted that you couldn’t be happier with your experience. We look forward to assisting you again in the future, and we’d be grateful if you shared your experience with family and friends.
Thank you for choosing CAS!
CAS
Jeffrey Payer is the reason we go back…
Jeffrey Payer is the reason we go back to CAS for our appliances.Excellent customer service,attention to detail and product knowledge.
12 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hi Lynda/Peter,
Thank you for your kind feedback and for your continued support of CAS—we truly appreciate your business. We're thrilled to hear that Jeffrey Payer has consistently delivered excellent customer service, strong attention to detail, and great product knowledge.
It means a lot to us that he’s been a key part of your positive experiences and reasons for returning. We’ll be sure to share your feedback with Jeffrey and the team.
We look forward to serving you again in the future, and we’d be grateful if you kept CAS in mind for your family and friends as well.
Thanks again for your support!
CAS
Very happy with our purchase
Very happy with our purchase. Derek H has always been very helpful with our purchases. Delivery guys were great.
11 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hello Debbie
We are so pleased to hear that Derek H and our logistics team provided such a smooth experience for you.
We look forward to helping you with your next home project!
Warm regards,
CAS
Great staff
Great staff; very knowledgeable & friendly.
5 stars for customer service!!
5 stars for knowledge!
Great experience overall!!
11 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hello Dawn
It is wonderful to hear that our staff shared their expertise with you so effectively.
We can't wait to see you at the store for your next visit!
Cheers,
CAS
Quick friendly service
2 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hello Mark,
It’s fantastic to hear that you enjoyed our quick and friendly atmosphere at the Ottawa East branch. We look forward to working with you again soon.
Take care,
CAS
Customer service especially Paul Sabourin
Customer service especially Paul Sabourin that helped us ad followed up with us .
10 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hello Rita,
It’s wonderful that Paul’s dedicated follow-up and customer service stood out during your visit. We are grateful for your support and look forward to seeing you at our showroom again.
Kindest regards,
CAS
I had a fantastic experience with…
I had a fantastic experience with Canadian Appliance! From the moment I walked in, the salesperson (Graham Schropp) was incredibly helpful, knowledgeable, and genuinely focused on making the process easy for me. They took the time to understand exactly what I was looking for and guided me through the options without any pressure.
What really stood out was how effortless they made it to find the best price—no haggling, no stress, just honest guidance and great value right from the start. It’s rare to feel that level of trust and transparency when making a big purchase.
I highly recommend Canadian Appliance to anyone looking for quality products and exceptional customer service. I’ll definitely be coming back for future appliance needs!
9 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hello Natalie
We are so pleased that Graham provided the transparent, pressure-free guidance we strive for. It’s wonderful to know we’ve earned your trust for your future projects. We look forward to seeing you back at the showroom!
Warmly,
CAS
Easy to 'do' business !
A knowledgeable salesman - readily available stock at competitive prices - fast delivery.
6 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hi Ben,
We're happy to hear that our team's knowledge, stock availability, competitive pricing, and fast delivery met your expectations. We appreciate your feedback!
CAS
The purchase was easy and efficiently…
The purchase was easy and efficiently handled. I was able to schedule the delivery date for my convenience. Very satisfied with the experience
5 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hi Chris,
We're happy the purchase was easy and efficiently handled. It's great you were able to schedule the delivery date for your convenience. Thank you for your feedback!
CAS
Everything was great
Everything was great. But the fridge came with the Wong side opening.
5 de abril de 2026
sales person
3 de abril de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hello,
Providing helpful guidance is what we strive for, and we appreciate you giving us the opportunity to assist with your purchase.
We look forward to seeing you at our Ottawa East location next time you're in the market for an upgrade.
Sincerely,
CAS
Expérience was ok
1 de abril de 2026
Quick and professional sales
Quick and professional sales. Competitive pricing. Not our first purchase at CAS and again pleased with the service.
29 de marzo de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hi Guy,
Thank you for your continued loyalty! We’re glad to hear that our sales team provided quick and professional service, and that our pricing and support met your expectations once again.
We truly appreciate your business and look forward to assisting you with future purchases. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Derek Helmer was excellent to deal…
Derek Helmer was excellent to deal with. He definitely knows his stuff.
The delivery was scheduled for the next day. We were able to watch the truck deliveries before arrival. The two men who delivered the fridge and took away our previous fridge were excellent. They did not touch a thing on the wall walls or doors. It was an excellent experience overall. we liked the 2% discount for a credit card.
29 de marzo de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hi Nancy,
Thank you for your wonderful feedback! We’re thrilled to hear that Derek Helmer provided knowledgeable and excellent service, and that delivery went smoothly with care taken for your home. It’s great that you enjoyed the convenience of tracking the truck and the credit card discount as well.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with your family and friends!
CAS
Inder Saini was very patient and…
Inder Saini was very patient and helpful. He took the time to explain and show us our options . He also sent us detailed description of other products we will be looking at in the future so we could compare and chose what is more fitting .
17 de marzo de 2026
Respuesta de Canadian Appliance Source - Ottawa East
Hi Suzanne,
Thank you so much for your thoughtful review and for choosing CAS—we truly appreciate your business! We’re delighted to hear that Inder Saini was patient, thorough, and took the time to walk you through your options while providing helpful information for future purchases.
We look forward to assisting you again when you’re ready, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.