My salesman ,Jamie, was very helpful and when I had to make a quick change of my order, because of problems with my current fridge, and it was Jamie's day off, another salesman took over for him.Thank... Ver más
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Consulta las opiniones de los clientes
The model I preferred would not be available for 6 weeks, so I had to purchase a lesser model. The installers were ill-prepared to do the work. They didn't have a basin or towel to catch spilled wate... Ver más
As usual , Alex Polak was great . Helpful , but not pushy , makes for a great relaxed experience. We will always go back to him for appliance needs , as we have in the past . Movers were polite a... Ver más
La empresa ha respondido
Brendan Donohue was great right from the start. He took his time with us when purchased our appliances a year ago. Very knowledge and professional. He then follow-up closer to taking procession of the... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Canadian Appliance Source - Ottawa West
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
1547 Merivale Rd., Unit 11, K2G4V3, Nepean, ON, Canadá
- 6132245900
4,7
Excelente
3 mil opiniones
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Speed and timelines but not great service during delivery.
This time we were there for a very simple thing. To buy a small 18 cubic feet fridge/freezer for our basement as replacement for similar appliance that was over 40 years old. We used the same sales representative as we did before Christmas when we bought a whole suite of appliances for our kitchen. His work was pretty easy this time since we already knew what you wanted to buy. His contribution was to do the transaction. Nothing else, and to set up delivery, of course. However, delivery was subpar, compared to the service we got before Christmas for our kitchen appliances. The fellow that delivered the fridge downstairs, just left it there unplugged with the cord hidden underneath with the handles still in the fridge taped to something. I had to ask him to install the handles on the door and to tell me where the plug and the user manual were. They were hidden inside the fridge on the back. He reluctantly agreed to install the door handles, but he did it backwards. I pointed that out to him, but he refused to change it. I didn’t mess up after you left. One good thing about this whole thing was speed. We wanted a fridge and they had one in stock, and we had it delivery very quickly. It happened on time and on schedule. So, nothing to complain about , except for the sloppy service after my new fridge was dropped off in my basement the basement. The four stars rating is for the speed and timelines.
17 de julio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Alex was extremely helpful
Alex was extremely helpful. He listened to my needs and found a suitable option.
16 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hello Susan
It is fantastic to hear that our representative took the time to listen carefully and assist you in finding the perfect option!
We look forward to welcoming you back to the store again soon.
Best wishes,
CAS
Professionalism and most importantly…
Professionalism and most importantly the respect. Went in knowing what I wanted and got what I asked for. Exceptional service. Highly recommended.
22 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Sam,
Thank you for the wonderful review! We're delighted to hear you received the professional, respectful service you deserved and found exactly what you were looking for. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are shopping for appliances, we'd be honored if you recommended us to them!
CAS
Excellent customer service.
When the product arrived damaged, we were advised to refuse it. We went back to the store, purchased a new item and it was delivered 2 days later in excellent condition.
I have recommended them to 3 other people.
23 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Lorna,
Thank you for your understanding and for sharing your experience. We're glad our team was able to quickly resolve the issue and get your new appliance delivered in excellent condition. We truly appreciate your business, and we're especially grateful that you've already recommended CAS to three other people. We look forward to serving you again in the future!
CAS
Great service, Recommend
Great service. Responsive, knowledgeable sales and excellent delivery with care and timeliness
22 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Rosanne,
We are so pleased to hear that our sales team was responsive and knowledgeable, and that your delivery was excellent, careful, and timely. We truly appreciate your business!
CAS
Customer service was excellent
Customer service was excellent. The sales person was polite, engaged and knowledgeable. The delivery men were On time and did all that they had to do very efficiently.
15 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Monique,
Thank you for your wonderful review! We're thrilled to hear our team provided excellent customer service and that your salesperson was polite, engaged, and knowledgeable. We're also glad your delivery went smoothly and efficiently. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you shared your experience with your family and friends!
CAS
Great service by everyone
The appliance arrived on time. They were hooked up and ready to go by 2 helpful delivery men. No issues at all!
14 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Tammy,
Thank you for your wonderful feedback! We're so pleased to hear that your appliance arrived on time and that our delivery team provided helpful service. We appreciate your business and look forward to serving you again.
CAS
Great appliance purchase experience
The salesperson was not pushy. The product options were thoroughly reviewed. There was lots to choose from.
21 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Gordon/Beth,
We are glad to hear our salesperson provided a thorough and unpressured review of our many product options. We appreciate your positive feedback!
CAS
Service at the store was great
Service at the store was great, as were the delivery guys. And prices were also solid. Highly recommend them.
21 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Bernard,
We are so happy to hear that your experience at our store was great and that our delivery team provided excellent service. We truly appreciate your business and your recommendation!
CAS
Jamie was very helpful and I needed a…
Jamie was very helpful and I needed a fridge quick because mine broke. He was able to get a new delivered to my house next day and I'm very happy for that.
19 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Elias,
Thank you for your great review! We're glad Jamie was able to provide helpful service and arrange a quick delivery to get your new fridge to you when you needed it most. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are looking for appliances, we’d be grateful if you recommended us to them!
CAS
Product was in stock
Product was in stock, on sale and available for free delivery. Excellent service all around.
18 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Stacy,
We're so pleased to hear that your product was in stock, on sale, and available for free delivery. We appreciate your kind words about our excellent service!
CAS
I was led to believe by the salesperson…
I was led to believe by the salesperson that reversing the door from left to right on the LG dryer was a straight forward matter but he failed to tell me by the that the cost was #60. This was regaled by the delivery team. A voice mail and an email asking to discuss this has still has not been answered.
17 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Dear Gerard Van Kessel,
Thank you for your review.
We'd like to clarify that Canadian Appliance Source does not offer or charge a fee for reversing dryer doors. Our delivery teams do not perform this service; the only door reversal service we offer is for select refrigerators.
For your LG dryer DLE6100W, the door is designed to be reversible, and LG provides step-by-step instructions in the owner's manual for customers who wish to complete the process themselves.
If a $60 fee was mentioned, it may have referred to a service offered by an independent third-party installer rather than a CAS service.
Sincerely,
CAS
Pleasant experience, but…
Pleasant experience. Salesperson should have been a bit more knowledgeable on the product we purchased.
17 de julio de 2026
CAS came recommended
As friends had told us. CAS had good options available and competitive prices. Delivery was quick and handled well.
10 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Stuart,
Thank you for your kind review and for choosing CAS! We're glad to hear our selection, pricing, and delivery service met your expectations. We truly appreciate your business and look forward to helping you again with your future appliance needs. Please continue to share CAS with your family and friends—we’d be grateful for your recommendations!
CAS
Importance of quality service
Brendan’s knowledge and personality made our purchase easy and enjoyable. Thank you for your great service.
17 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Louis,
Thank you for your wonderful review! We're happy to hear Brendan made your purchase experience easy and enjoyable with his knowledge and great service. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Refrigerator order
The whole process from ordering the refrigerator to having it delivered out to cottage country was very easy. Delivery was right on time and everyone we dealt with were extremely professional. Second time we have ordered from them and were very pleased with the service we received.
17 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi JP,
Thank you for your continued support and wonderful review! We're thrilled to hear your second experience with CAS was just as smooth and professional as the first. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The ordering was done quickly and…
The ordering was done quickly and received within a few days and the delivery was well done well.
they removed the old and placed the new fridge.
17 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Gennaro,
Thank you for your great review! We're glad to hear your order was handled quickly and that our delivery team made the replacement process easy by removing your old fridge and installing the new one. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The purchase was quite straightforward
The purchase was quite straightforward, but the delivery was 8 hours late! My manager gave up an overtime shift in order to be present for the delivery, but it was so late arriving, he could have worked the shift and been home in plenty of time. The updates received were totally wrong.
27 de junio de 2026
Very Satisfied
Very personable and efficient sales person. Delivery service was also very prompt and professional.
9 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi John,
We are so pleased to hear that our salesperson was personable and efficient, and that your delivery service was prompt and professional. We truly appreciate your business!
CAS
Always a good experience with helpful…
Always a good experience with helpful staff.
16 de julio de 2026
Respuesta de Canadian Appliance Source - Ottawa West
Hi Jim,
We are so glad to hear that you always have a good experience with our helpful staff. Thank you for your kind words!
CAS
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