The seller was efficient, pleasant and answered all of our questions. The delivery was expedient (2 days) and the delivery guys were respectful and pleasant and set everything up the way we wanted it.... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking. They said will looking for the parts and c... Ver más
La empresa ha respondido
While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and... Ver más
La empresa ha respondido
Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional. The two delivery peop... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Canadian Appliance Source - Surrey
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Canadá
- 7785885620
4,2
Muy bueno
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great all round experience
From when I realized my old fridge wasn’t working, until my new fridge was delivered was less than 48 hours. Online shopping was so convenient. They took my old fridge and set up the new one in a matter of minutes, easily and professionally.
I dealt with a sales rep in Surrey, BC, but live in Ontario. With on line chat it was like dealing with a local store. I’m very impressed.
30 de junio de 2026
Respuesta de Canadian Appliance Source - Surrey
Hello Beverly
We are incredibly happy that our online chat platform could make coordinating across provinces feel completely local and get your replacement sorted out within 48 hours.
We look forward to partnering with you on any future projects!
All the best,
CAS
Akashdeep Verma was very patient and…
Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional.
The two delivery people were fantastic. Extremely careful, fast, respectful of my home and very friendly.
I would highly recommend Canadian Appliance Source.
19 de junio de 2026
Respuesta de Canadian Appliance Source - Surrey
Hi Andrea,
Thank you for your wonderful review and for choosing CAS! We're so glad Akashdeep and our delivery team made your experience a positive one. We truly appreciate your recommendation and your business, and we look forward to serving you again. Please keep CAS in mind for your future appliance needs and continue recommending us to your family and friends!
CAS
Don't buy in this store
Ordered LG refrigerator (Order date: Jun. 25, 2026). It should be delivery June 27, 2026. They send a message, delivery will be from 11 am. to 2pm.
We (my wife and I) prepared the place for new refrigerator and unplug the old one, all food were moved to coolers on the balconies.
We got a call from delivery track, and I went out to the entrance door, but was told, that they couldn't find the fridge itself. After that the delivery guy told me, that they receive a call from the company (CAS/Surrey) to cancel the delivery.
We tried to call them and talk to manager, but he was busy and finally in 2 hours we managed to talk to him, he told, that will be no delivery today without any reason.
We decided to cancel that order, and my advice - don't buy appliances from this shop.
Don't recommend anybody to deal with them, so be careful.
As a result I spent half of the day waiting and moving food (back and forth), and didn't go to work.
27 de junio de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Surrey
Dear Vladimir Kozhevnikov,
Thank you for taking the time to share your feedback.
We are incredibly sorry to hear that the delivery of your fridge could not occur and for the inconvenience this has caused.
We can confirm that your order was canceled and a refund was issued on June 30th.
Sincerely,
CAS
Process to purchase was easy and…
Process to purchase was easy and suggested a better model of washing. Machine than I came in to buy. Happy with the upgrade. The delivery and installation of machine and removal of old one was impressive.
21 de junio de 2026
Respuesta de Canadian Appliance Source - Surrey
Hi John,
Thank you for your great review and for choosing CAS! We're happy to hear the purchasing process was easy and that the upgraded model has been a good fit for you. It's also great to know the delivery, installation, and haul-away all went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Respuesta de Canadian Appliance Source - Surrey
Hi Mangat,
Thank you for choosing CAS and for your feedback! We're glad to hear our sales team was efficient and that the delivery crew did a great job. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
This is a very dishonest company
This is a very dishonest company; my worst experience by far buying a larger appliance - a stove. I’m not going to get into details but check out Reddit, many people have the same terrible experience. Avoid them, don’t buy anything from them!
19 de junio de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Surrey
Dear Richard Laszlo,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience with CAS was less than adequate.
Would you please kindly contact our After-Sales Team at AfterSales@caslp.ca to provide your order number so that we can address your concerns directly?
Unfortunately, we are unable to find an order under the information provided here.
Sincerely,
CAS
Respuesta de Canadian Appliance Source - Surrey
Hi Ted,
Thank you for your kind feedback! We're glad to hear our team was helpful, welcoming, and knowledgeable throughout your experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Very professional thru the whole…
Very professional thru the whole process, including delivery and removing old appliances. Will highly recommend them to my friends
2 de junio de 2026
Respuesta de Canadian Appliance Source - Surrey
Hi Karen,
Thank you for your kind feedback! We're glad to hear everything was handled professionally from start to finish, including delivery and removal of your old appliances. We truly appreciate your business and your recommendation, and we look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
Worst experience
Salesman very friendly to sell but after the sale I had the worst experience. This is the first and the last time I bought anything from this store.
15 de mayo de 2026
Respuesta de Canadian Appliance Source - Surrey
Hello Harpal
We are so happy to hear that Mukul Khurana provided such a pleasant and helpful experience.
We look forward to welcoming you back whenever you need us next.
Warmly,
CAS
Naveen Sharma was great
Naveen Sharma was kind, polite and assisted us to purchase an LG dishwasher.
10 de mayo de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Surrey
Hi Alex,
We're delighted to hear our team provided excellent assistance with your LG dishwasher purchase. Thank you for your kind words!
CAS
Top service and quality products
The initial phone call was handled by Markul he was very professional , thorough and helpful,,, He instantly gave me confidence that I was in the right place to buy a Quality Maytag Product,, further that his company offered full red carpet service,, He was patient in walking me through the process on the cell phone,,, as a senior I struggle at times with phones and computers. Markul made it easy,,, as for the delivery the gentleman delivering the dryer were true professionals,, the best I have ever seen,, they handled a fairly tight installation with ease,,, the way they worked installed great confidence in me.. I would not hesitate to recommend this 5 star company in all categories at any time,,, Simply put their the best,, my wife and I could not be more pleased,, very glad I found your company on Google
29 de abril de 2026
Respuesta de Canadian Appliance Source - Surrey
Hi Michael,
Thank you so much for your wonderful and thoughtful review, and for choosing CAS! We’re delighted to hear that Markul provided you with professional, patient, and reassuring support throughout your purchase experience. It’s especially great to know he was able to make the process easy and comfortable for you.
We’re also very pleased to hear our delivery team handled the installation with such care and professionalism, even in a tight space. Your kind words mean a great deal to our entire team.
We truly appreciate your business and the trust you placed in CAS. We look forward to serving you again in the future. Please recommend us to your family and friends—we would be happy to take great care of them as well!
CAS
Satisfied Customers, Again!
We have now made three online purchases from CAS. The website is easy to operate, you are able to filter to exactly what you are looking for,
no wasting time looking through appliances that will not meet your needs.
The most recent purchase, a stacked washer/gas dryer, I made use of the online chat to firm up a delivery date. Communication with the representative was easy and quick.
Delivery was fantastic, the delivery gents were courteous, friendly and I was notified via text when they were a stop away/20 min before their arrival.
All in all a very positive experience!! Thank you again CAS!
28 de febrero de 2026
Respuesta de Canadian Appliance Source - Surrey
Hello Tracy
It is fantastic to hear that you’ve enjoyed three successful purchases with us! We are glad our website filters and online chat support made your most recent experience so positive.
We look forward to continuing to work with you.
Warmly,
CAS
I left a 5 star review on Google and…
I left a 5 star review on Google and now here. Your team did a great job from purchase to installation. Communication was outstanding and you couldn’t ask for anything more.
Thanks again!
5 de abril de 2026
Respuesta de Canadian Appliance Source - Surrey
Hi Jason,
Thank you so much for your amazing support and for taking the time to leave us a 5-star review on both Google and here—we truly appreciate it! We’re thrilled to hear that your experience from purchase to installation was seamless and that our team’s communication stood out.
Thank you for choosing CAS and for trusting us with your appliance needs. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends.
Thanks again—we really appreciate your business!
CAS
Respuesta de Canadian Appliance Source - Surrey
Hello Peter,
It is fantastic that our sales team provided such a positive experience for you. We are grateful for your business and look forward to seeing you back at our showroom whenever you're ready for your next home upgrade.
Warmly,
CAS
Honest
Honest, informative sales encounter. Delivery on time, they took great care, no defects on the refrigerator, no damage whatsoever in moving the refrigerator through tight spaces.
7 de abril de 2026
Respuesta de Canadian Appliance Source - Surrey
Hello Mike,
We are so pleased that our team provided an honest, informative encounter and handled your refrigerator delivery with such precision through those tight spaces. We appreciate the opportunity to assist you and look forward to seeing you at the store again soon.
All the best,
CAS
Delivery on time and third party who…
Delivery on time and third party who install also so good and friendly
6 de abril de 2026
Respuesta de Canadian Appliance Source - Surrey
Hello Matius,
We are so glad to hear that your delivery was on time and that the third-party installation team provided such friendly and professional service. It was a pleasure assisting you, and we look forward to working with you again soon.
Best regards,
CAS
Friendly staff who took the time to…
Friendly staff who took the time to introduce me to what types of fridges are currently on the market.
After comparative shopping at four others stores, I went back. The same employee made the time for me and as the colour unwanted was not on the floor, ordered the model and size which was a perfect replacement for the Kenmore I had. Knowledgable, efficient and very helpful.
1 de abril de 2026
Respuesta de Canadian Appliance Source - Surrey
Hi Sven,
Thank you for your thoughtful review! We're delighted to hear that our team took the time to guide you through the fridge options and helped you find the perfect replacement for your Kenmore.
We truly appreciate your business and are thrilled that you chose to come back to CAS after exploring other stores. We look forward to assisting you again in the future, and please feel free to share your experience with family and friends—we’d be happy to help them as well.
Thanks again for choosing CAS!
CAS
Excellent Experience
Jay, salesman, made the difference in our purchase. He exhibited his professionalism with his product knowledge and easy manner.
The delivery men were efficient and fast in setting up our laundry appliances.
31 de marzo de 2026
Respuesta de Canadian Appliance Source - Surrey
Hi Linda,
Thank you for sharing your experience! We're thrilled to hear that Jay’s professionalism and product knowledge made a difference in your purchase, and that our delivery team set up your laundry appliances efficiently.
We truly appreciate your business and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well.
Thanks again for choosing CAS!
CAS
Service is very good I am happy…
Service is very good I am happy customer service so good
29 de marzo de 2026
Respuesta de Canadian Appliance Source - Surrey
Hi Narinder,
We appreciate your feedback and are so glad that our service met your expectations. We are happy you had a great experience with us!
CAS
We tried to buy through the Langford…
We tried to buy through the Langford location but kept getting someone in Burnaby. This is a problem in that we should be able to purchase directly through Langford.
5 de marzo de 2026
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.