I was kept informed of the timing of the delivery which is appreciated. The two guys that delivered and installed the washer was friendly and very efficient. Provided all the information we need and... Ver más
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Consulta las opiniones de los clientes
Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... Ver más
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Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... Ver más
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After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Vancouver
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
1905 Main St, V5T3C1, Vancouver, BC, Canadá
- 6042820662
4,6
Excelente
1 mil opiniones
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Worst delivery experience
The sales representative, Nader did an excellent job- very professional and knowledgeable.However we have a very poor experience with the delivery time. The scheduled window was 2:30-5:30pm arrive 8pm without properly informing us that they will be late and they kept giving us inaccurate updates about their arrival time.
7 de marzo de 2026
Respuesta de Canadian Appliance Source - Vancouver
Dear Marconi Clenad,
Thank you for sharing your feedback.
We are happy to hear that Nader provided excellent service, though we regret to learn that your delivery experience was not adequate.
While we provide a three-hour time window one day prior to delivery, delays can occasionally occur on the day of delivery due to factors beyond our control.
Please be assured that we have passed your feedback along to our management team for further review.
Sincerely,
CAS
Respuesta de Canadian Appliance Source - Vancouver
Hi David,
Thank you for your review! We’re glad to hear that your delivery was smooth and professional.
We sincerely appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your positive experience with family and friends!
CAS
It was a pretty simple process
It was a pretty simple process, I knew from researching on line what I wanted, Nick responded quickly and located an available unit which was delivered on time, two days after making the initial request.
8 de marzo de 2026
Respuesta de Canadian Appliance Source - Vancouver
Hi,
Thank you for your review! We're glad to hear that Nick was able to quickly locate the unit you wanted and that your delivery arrived on time, just two days after your request.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to share your experience with family and friends who may be looking for appliances!
CAS
Tony Emamyar was great at helping us…
Tony Emamyar was great at helping us decide on appliances that fit our needs. Delivery was on time and efficient. Unfortunately, drivers choose to remove the laundry closet doors and then weren't able to replace them so they now sit on my floor waiting for a repair person to help.
7 de marzo de 2026
Respuesta de Canadian Appliance Source - Vancouver
Hi Karen,
Thank you for your feedback! We're glad to hear that Tony Emamyar provided helpful guidance in choosing appliances and that your delivery was on time and efficient. We apologize for the issue with your laundry closet doors and appreciate your patience as a repair person addresses it.
We truly value your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends for their appliance needs!
CAS
Respuesta de Canadian Appliance Source - Vancouver
Hi Isabel,
Thank you for your enthusiastic feedback! We're thrilled to hear that everything went well and that our salesman made such a positive impression. Providing helpful and knowledgeable service is exactly what we aim for.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Love the new fridge (so far!). The free delivery and pick up
I am enjoying my new fridge (so far!). The delivery and pick up process by the delivery crew was quick and professional. Thanks! Ron
3 de marzo de 2026
Respuesta de Canadian Appliance Source - Vancouver
Hi Ron,
Thank you for your kind feedback, Ron! We're pleased that your new fridge is meeting your needs and that our delivery crew made the process smooth and professional. Providing a seamless experience is always our goal.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
We were advised on the qualities of few…
We were advised on the qualities of few gas ranges. The one we chose was available and got delivered to our place already..
28 de febrero de 2026
Respuesta de Canadian Appliance Source - Vancouver
Hi Julian,
Thank you for your feedback! It’s wonderful to hear that our team provided clear guidance on your options and that your chosen gas range was delivered quickly and efficiently. CAS truly values your business and looks forward to assisting you with future appliance needs, and we’d be happy if you shared your positive experience with family and friends!
CAS
Helpful prompt support
26 de febrero de 2026
Respuesta de Canadian Appliance Source - Vancouver
Hi Linda,
We’re thrilled to hear that you received quick and helpful support! At CAS, we strive to make every interaction smooth and efficient. Thank you for choosing us, and we look forward to serving you again for any future appliance needs.
CAS
I have been taken excellent care of by…Nader Haghdan
I has been a pleasure working with Nader Haghdan who was knowledgeable, prompt and very professional in the purchase of a fridge. This is the second purchase that I have made at CAS and I would highly recommend Nader.
28 de noviembre de 2023
Opinión espontánea
Cusotmer Service... is there any?
Once I bought a Fridge and Dishwasher and having found that the fridge did not contain the parts to change the side the doors opened to, they were not at all helpful. They eventually put me in touch with the representatives of the Fridge company who were just as unhelpful.
The treatment was: you bought it, you own it. No one to help or even show any interest of doing so, just kicking the can to other phone numbers in the company, needless to say, unhelpful.
22 de junio de 2023
Respuesta de Canadian Appliance Source - Vancouver
Dear Customer,
When purchasing a large and bulky item it is important prior to taking receipt of the item you review the specs and make sure the item meets all your needs. Wether it is size requirements, abiltiy to fit in your home, special features ie water line, or in your case change the door swing. CAS prides itself on providing customers with the product they desire.
Regards
CAS
Second time customer
Second time customer, happy with service. Yasser is helpful and provides excellent service.
10 de septiembre de 2023
Bad service. Bad attitude
Your delivery service people are rude and unwilling to help. I am canceling my order
7 de septiembre de 2023
Respuesta de Canadian Appliance Source - Vancouver
Hello David,
Thank you for taking the time to share your feedback.
We regret to learn that your delivery experience has been less than adequate.
This is definitely not the experience we wish for our customers to have.
Our sincere apologies for the poor behaviour.
Please note that your feedback has been provided to the Home Delivery Management team to be addressed with the concerned team accordingly.
As per our records, we can see that your delivery is booked for September 13th, 2023, for the dishwasher.
Thank you kindly,
VG
CAS
Nadar Haghdan was excellent. Very informative and polite. No pressure and very helpful. Delivery also was efficient. Thanks
Nadar Haghdan was excellent. He provided lots of information and was very efficient and great help! Thanks to him! Delivery was very efficient, too.
31 de agosto de 2023
Great service and best pricing!
I ordered my new appliances on Thursday evening and got them delivered on Saturday! The pricing was much better than anywhere else in town, communication was very through with all receipts and warranties emailed to me as well as live tracking on the delivery truck. I will definitely buy from them again.
31 de agosto de 2023
Quick, efficient, in stock
It was quick, to the point and the salesperson was courteous and not pushy. You had the appliance in stock and we had it delivered and installed two days after the purchase
24 de agosto de 2023
Great service all the way
Great service during the sales process and after sales
22 de agosto de 2023
Great customer service in the Broadway office…
Great customer service in the Broadway office. Speedy and honest help over the phone. Delivery was on time and friendly delivery staff. We love our new fridge.
22 de agosto de 2023
Would use CAS again!
This was our 2nd purchase this year.
Salesman was friendly and not pushy. Asked what we were looking for and what we expected. Helped us find what we wanted, self pickup at the warehouse was easy and friendly as well.
24 de agosto de 2023
A fair price for the product (lower…
A fair price for the product (lower than all the big appliance stores and hardware shops) and excellent communication with helpful staff at the pick-up point.
15 de agosto de 2023
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