I was kept informed of the timing of the delivery which is appreciated. The two guys that delivered and installed the washer was friendly and very efficient. Provided all the information we need and... Ver más
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Consulta las opiniones de los clientes
Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... Ver más
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Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... Ver más
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After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Vancouver
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
1905 Main St, V5T3C1, Vancouver, BC, Canadá
- 6042820662
4,6
Excelente
1 mil opiniones
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Buying process amazing!
Aria went way above and beyond to help me make a selection, pricing offered was really affordable and delivery came in less than two days. Delivery staff were efficient and polite and arrived as scheduled. The experience does not get any better than this!!!
24 de julio de 2023
This was my first time shopping from…
This was my first time shopping from your store. Your sale representative was the best. The only thing that bothered me was delivery. The appliance was not put in right so the door did not closed. Thank you for sending me somebody to help,so every thing is great now. I am happy and recommend your store to my family and friends. Thank you
18 de julio de 2023
Great experience
It was an absolutely fantastic experience visiting the store in Vancouver. Nader was extremely knowledgeable. He helped us to pick all the kitchen appliances. All in all the final price was way lower than Samsung official web site showed us at the checkout.
7 de julio de 2023
Excellent sale over the phone and easy…
Excellent sale over the phone and easy delivery process.
7 de julio de 2023
Great price and service
Great service, item was in stock and delivery available within 2 days. Delivery guys were quick, careful and efficient. All around great experience.
6 de julio de 2023
Excellent service.
3 de julio de 2023
From purchase to delivery … fantastic service!
From purchase to delivery, everything was effortless.
Thanks!
13 de julio de 2023
Great experience!
2 de julio de 2023
Pleasant and courteous staff
Pleasant and courteous staff- I had many questions and Suraj patiently responded to them all, even on his day off! Prices were very competitive and the maximum savings available were given to me. Would definitely recommend this store.
8 de julio de 2023
The Canadian Appliance agent (Nader)…
The Canadian Appliance agent (Nader) that helped me to choose the freezer type and brand, was very knowledgeable and friendly. I am very happy with his service, and I will make shopping from this C.A.S branch if I needed any other appliance in the future. Thank you
6 de julio de 2023
Custmer service and competitive price…
Custmer service and competitive price liked it
4 de julio de 2023
Exact pre-measurement important
Sales rep Nader very quick and responsive. Transaction was hindered by Visa problems at my end, not Nader's fault and eventually resolved. However we had significant difficulty fitting in the new GE Cafe range upon delivery. Our former range (Samsung) had slightly different dimensions, free standing versus slide-in, which required subsequent minor alterations.
2 de julio de 2023
The customer care and how to deal with…
The customer care and how to deal with it all about customer relations The person name kash given the best service I ever seen thanks to him
21 de junio de 2023
Great customer service
Nader took the time to explain the various options available to me and to patiently work through all the packages with me. He then at the end got me some further discounts to make my purchase that much worth while. Did not know much about Canadian Appliance Source before but am thankful I stumbled on to them on the internet as I was researching the night before!!!
25 de junio de 2023
The folk in the warehouse were really…
The folk in the warehouse were really helpful. There was some frustration with the salesperson, although more so in the past
20 de junio de 2023
It was a great ordering experience
It was a great ordering experience. Nader Haghdan was very knowledgeable, friendly, and helpful. We were able to arrange for our new appliance to be delivered very quickly.
19 de junio de 2023
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