Purchase made with Mr Khan at the Vaughan store. Upon delivery of item he has not been available. Wrong item sent? We needed a stand alone. On the phone several times with customer service. Just refer... Ver más
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Consulta las opiniones de los clientes
Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... Ver más
La empresa ha respondido
This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... Ver más
La empresa ha respondido
Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... Ver más
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Información sobre la empresa
Sobre Canadian Appliance Source - Vaughan
Escrito por la empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Información de contacto
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canadá
- 2898435022
4,6
Excelente
2 mil opiniones
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LG Dryer purchase
I purchased an LG dryer from Canadian Appliance Source. The salesperson was very helpful, the delivery and installation was smooth and I am very happy with my dryer. I will definately purchase any appliances I may need in the future from Canadian Appliance Source.
28 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hi Maria,
Thank you for your wonderful review and for choosing CAS—we truly appreciate your business!
We’re so glad to hear that you’re happy with your new LG dryer and that your experience with our salesperson, delivery, and installation team was smooth from start to finish. It’s great to know everything met your expectations.
We truly appreciate your support and look forward to helping you with any future appliance needs. If any of your family or friends are in the market, we’d be grateful if you recommended CAS to them as well!
CAS
Respuesta de Canadian Appliance Source - Vaughan
Hi Maria,
We appreciate you sharing your positive experience! We are so glad that you were happy with our prices and service.
CAS
LG Gas Range
The salesperson was very helpful.
The delivery people were pleasant, quick and efficient.
28 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hi David,
We're happy the salesperson was helpful, and the delivery team was pleasant, quick, and efficient. We appreciate your positive feedback!
CAS
Everything from walking in to the…
Everything from walking in to the showroom to the day of delivery went smoothly. The free delivery and haul away service was added bonus!
30 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hi Arge,
We're happy to hear that your experience, from the showroom to delivery, was smooth. We're also glad you appreciated the free delivery and haul away!
CAS
Great customer service
Great customer service. Delivery was smooth and on time. Our sales associate was knowledgeable and great to deal with.
19 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hi Joe,
We're happy you had great customer service and a smooth, on-time delivery. It's great to hear that our sales associate was knowledgeable and helpful.
CAS
Bought washer and dryer
Bought washer and dryer. Salesperson was somewhat helpful before making decision to purchase. Washer and dryer were delivered a few days later( delivery was very good). However the dryer did not heat up. When I spoke to the salesperson, there was no mention of “sorry to hear that “. Basically it was call Maytag and figure it yourself. No mention to contact customer service and report the issue. We did it all on our own! Maytag service was prompt and a very helpful technician made the repair and answered all our questions. As a matter of fact…he found a minor issue with our washer which was reported and repaired a few days later. That is customer service! I doubt very much we will make another purchase with Canadian Appliance.
18 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Dear Rick Di Lena,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the lack of support you received after reporting the issue with your dryer.
We understand how frustrating this must have been and sincerely apologize that the interaction did not meet the level of service we aim to provide. We’re glad to hear the manufacturer’s technician was able to resolve the issue, but we recognize that better guidance from our team was expected.
Our after-sales team did attempt to reach out one week ago to gather more information and assist further, but we did not receive a response. We remain available should you still require any support and appreciate your feedback.
Sincerely,
CAS
Salesperson Adib was friendly and…
Salesperson Adib was friendly and knowledgeable. Had a great experience dealing with him to purchase our kitchen appliances.
7 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hi Piyush,
Thank you for sharing your experience! We’re so glad to hear that Adib provided friendly and knowledgeable service while helping you choose your kitchen appliances—he’ll truly appreciate your kind words.
We sincerely appreciate your business and thank you for choosing CAS. We look forward to assisting you again in the future, and we’d be grateful if you recommended us to your family and friends!
CAS
Respuesta de Canadian Appliance Source - Vaughan
Hi Giulia,
We appreciate your feedback and are so glad you received quick, efficient service and delivery! Thank you for letting us know about your experience.
CAS
Sales person Harry was extremely…
Sales person Harry was extremely helpful and honest.
Also the fact that CAS offers a one stop shop with delivery and installation and take away options.
17 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hi Monica,
Thank you for your wonderful feedback! We’re so pleased to hear that Harry provided helpful and honest service—it means a lot to us that you had a positive experience.
We’re also glad you enjoyed the convenience of our one-stop-shop approach with delivery, installation, and haul-away options designed to make everything easy for you.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d love for you to recommend us to your family and friends!
CAS
NEGATIVE stars if I could
I would give NEGATIVE stars if I could. This has been one of the worst experiences I’ve ever had with any company.
My fridge was delivered with a broken water dispenser from day one — brand new and already defective. Instead of taking responsibility, Real Canadian Appliance immediately started giving me the runaround.
The salesperson, Sujat Khan, was very quick and eager to make the sale, but the moment there was a problem, his attitude completely changed. Every time I called, he sounded annoyed and frustrated, refused to help, and kept pushing me off to customer service like it was no longer his problem.
Customer service is an absolute joke. You get passed around, responses are slow, and nobody takes accountability. It’s clear they just want to wear you down so you give up.
Then they send technicians who are completely careless. One of them actually used a screwdriver on the fridge and scratched up the exterior of a brand new appliance. When I pointed it out, there was no real concern. On top of that, they didn’t even fix the issue because they “didn’t have the part.” So now I’m left with a damaged fridge AND the original problem still not fixed.
To make things worse, they keep pushing me to go through the manufacturer’s warranty instead of taking responsibility for selling a defective product. This is NOT acceptable for a brand new purchase.
This has wasted multiple days of my time, caused unnecessary stress for my family, and left us dealing with a broken appliance we just paid for.
Absolutely terrible service, zero accountability, and no care for customers once they have your money.
Avoid this company at all costs.
14 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Dear Andressa Suares,
Thank you for taking the time to leave your feedback. We are sorry to hear about the issues you are experiencing with your unit.
According to your order notes, a case manager has been assigned and is currently assisting you with this process. Please note that this issue is covered under the manufacturer's warranty, which requires a technician to examine the unit and attempt a repair.
Please continue to work with your case manager to have this issue resolved. Thank you for bringing this to our attention.
Regards,
CAS
CAS is the absolute Worst!!
If I could leave zero stars I would. This company is awful! They discount the product to hook you, but their customer service, the delivery process etc is a complete disaster. I was delivered a built in fridge without the screws to hold the door, on February 20th. It is March 26 and the fridge is still not functional. There is not enough space here to go into the details of what a debacle this has been but please Don’t buy from this company. I wish I read the reviews 😕.
26 de marzo de 2026
Opinión espontánea
Respuesta de Canadian Appliance Source - Vaughan
Dear Customer,
We regret to hear about the issues you've experienced with your fridge and the delivery process.
Please note that CAS does not manufacture any of the appliances we sell, and any functional issues are the manufacturer's responsibility, as they hold the warranty.
Would you please take a moment to provide your order number to our After-Sales team at aftersales@caslp.ca so that we can address your concerns directly?
Sincerely,
CAS
Very pleased
The variety of appliances and the quickness of delivery was excellent.
14 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hi Lynda,
Thank you for your kind review and for choosing CAS—we truly appreciate your business! We're glad to hear you enjoyed our wide variety of appliances and that the quick delivery met your expectations.
We look forward to serving you again in the future. Please don’t hesitate to share your experience with family and friends—we’d love the opportunity to help them as well.
Thanks again for your support!
CAS
We pretty much knew which appliance we…
We pretty much knew which appliance we wanted before we arrived at the showroom. The salesperson was helpful, answering all of our questions. Delivery was scheduled for a few days later and followed the delivery guidelines stated by the salesperson. There were some minor issues at our end and another delivery time needed to be scheduled to complete the installation. This was done without issue. Overall a great experience with Canadian Appliance Source and everyone we dealt with.
9 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hello,
We’re so happy to hear that everything came together smoothly, from your questions in the showroom to the final installation. It’s great that our team could accommodate the changes and make the process easy for you. We look forward to helping you again in the future!
All the best,
CAS
Profesional knew product and effecient
19 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hi Sheila,
Merci beaucoup pour votre commentaire! Nous sommes ravis que vous ayez trouvé notre équipe professionnelle, connaissant bien les produits et efficace.
Nous vous remercions sincèrement d’avoir choisi CAS et espérons avoir le plaisir de vous servir à nouveau bientôt. N’hésitez pas à partager votre expérience avec votre famille et vos amis!
CAS
Great experience
Right from the ordering, the delivery and installation, everything went exactly as stated.
8 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hi Pina,
Thank you for your feedback! We’re glad to hear that everything—from ordering to delivery and installation—went exactly as promised.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Seamless process
Seamless process. Online order fulfilled in one day including delivery (To the second floor), installation and removal of the old washing machine. Very satisfied
19 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hello Davood,
We’re glad everything went smoothly, from your online order to delivery, installation, and removal of your old washing machine. It was a pleasure assisting you, and we look forward to working with you again or welcoming you back to the store.
Best regards,
CAS
Respuesta de Canadian Appliance Source - Vaughan
Hello Deepak,
We’re delighted you had a positive experience and found a deal you’re happy with! Looking forward to seeing you again.
Cheers,
CAS
One name, one warranty
A place where I found courtesy e professionality, every time that I need some appliances I have no doubt at all, I know where I have to go for sure.
11 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
We’re so happy to be your reliable choice for appliances! We look forward to welcoming you back whenever you need our help.
Warm regards,
CAS
Respuesta de Canadian Appliance Source - Vaughan
Hello Amanat,
We’re so pleased that our team could provide you with a positive experience in every way. Can’t wait to welcome you back soon!
Warm regards,
CAS
Excellent service all around
Harry helped us out efficiently and promptly. The delivery went smoothly, and as expected given the doors had to be removed and reinstalled for the new fridge to fit. Thank you so much!
16 de marzo de 2026
Respuesta de Canadian Appliance Source - Vaughan
Hello Amy,
We’re thrilled Harry could make the process seamless for you, especially with the extra steps involved. Looking forward to helping you again in the future!
Best wishes,
CAS
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