Car Audio Centre Opiniones 

Ordered an in phase 4000w wiring kit, took money and gave me a date it would be here. A week later still nothing sign of it so contacted them and asked for an update to be told they are out of stock and don't know when they will be getting them. But shows on there site 4 in stock. They then said they could change the kit to another one which they sent me a link to look at and it's was much cheaper and only 1800w I said. That's not going to power the amp and its not what i paid for the other kit what will happy do u get a refund the difference, they then said it should power it but to be sure we will give you the next kit up which us 2400w. I still wasn't completely happy over the matter how long would they have left it to contact me or just left it. They ignored my emails saying I wasn't happy with what has happened.

31/1/25 Thanks you for your reply its a shame it's taken a review before you answered me. Your site still still showing 4 in stock, also when you offered me a different kit was cheaper so asked what would happen with the price difference amd would a 1800w kit be ok as the other was 4000w, the only reply I got was it should be. Which was not the answer I was hoping for as I don't want to damage a new amp. Then was offered the next one up 2500w which still wasn't sure if this was ok still and £2 more which is the lease you can do after waiting a week and nothing until I contacted you asking where my order was. Even now I don't know if that's ok still to this point as I don't want to damage a new in phase amp.

Great service must have been despatched instantly arrived so quickly.

Not up to date, drove 9 miles and 3 speed limits were above on snooper than signed limit.
Says on your site free updates , not true £69 , doesn't say for how long, cost of update.
Shouldn't have bought. Only good point is large display showing accurate speed.

Product I wanted was in stock, at the best price I could find anywhere. Delivery was rapid too (actually arrived a couple of days earlier than expected)

Ordered a sit of speakers and confirmed order . Got a phone number a week later to say they didn't have the ones I wanted . So they where going to send me a better spec .

Je constate que maintenant que vous aviez pas mal d'avis négatif. Et j'aurai sûrement dû regarder avant de commander chez vous. Je suis venu vers vous en amont pour des informations sur un produit que vous vendez sur Ebay. Un kit commandé au volant. J'ai échangé avec vous avant commande pour savoir la compatibilité. Vous m'aviez demandé des références que je vous ai envoyé photos a l'appui.
Convaincu j'ai passé commande. Je reçois mon colis et le contenu n’à rien à voir avec l'annonce sur Ebay. En effet sur l'annonce, un boîtier carré , sur la boîte reçu également un boîtier carré, mais à l'intérieur un boîtier rond (déjà utilisé, je précise et des fiches différentes.
Je vous ai fais remonter l'information. Photos à l'appui. votre réponse à été la suivante : "C'est le fabricant qui a changé le boitier"
Le soucis est entre vous et le fabricant, ce n'est pas mon problème !!
J'ai commandé et payé pour un produit bien précis.
Il aurait fallu faire une vérification avant envoi pour vérifier di c'était le bon produit.
Ou alors le stipuler dans votre annonce. Exemple : Photos non contractuelles, ou il se peut que le boîtier soit différent, ect...des informations importantes pour l'acheteur.
Je vous ai demandé l’envoi du boîtier comme dans l'annonce. Vous persistez à me dire que c'est le bon modèle, alors que vous le dites vous même, le fabricant change les boîtiers.😅
J'ai demandé un remboursement, et un bon de retour, en vain!!
Vous êtes des très mauvaises foi et pas du tout pro!!
De plus le kit n’est pas compatible avec mon véhicule ! Il ne fonctionne pas!!
Totalement décu de cette commande.
Ça sera ma première et dernière commande chez vous. Bonne continuation.

The company said one set of the speakers is not on stock so we agreed to money refund.
One month later they still don't answer my phone calls and ignoring my emails.
No refund was made
Complete scammers - avoid
Thank You Ivonne for ignoring my emails

Placed an order two weeks ago and got an order confirmation but then nothing. No shipping notification, no update to say it was waiting on stock / out of stock so I followed up with an email enquiry and still nothing.

My order was delayed, it happens no drama. When my order was dispatched it was with me in less than 24 hours.

Very good prices and discounts on the website.

Will use again in the future.

Very unhelpful customer service.
I made a order for a speed camera online and made a mistake with the postal address that it was meant to be sent. I informed them straight away and they told me they had sorted it. But my item never came.
I rang them and they told me it had gone to the wrong address.
They told me that i would need to sort it out myself. I had to call the people at the other address and pay for the delivery myself.
Shame on you car audio centre.
Very unproffesional.

*Edit to address the company response below - This order was placed on 09/09/2014, and this review was published on Trust Pilot on 24/10/2014. I have recently moved to a new Trust Pilot account and removing the old account removed the associated reviews. I have simply copied and pasted the old review to the new account. Aside from the date mismatch, that I added a comment about, there are no other changes to what has been visible on Trust Pilot since 2014. I have not simply chosen to write a review 10 years later, and thought the comment I added covered that. Jumping straight on here to falsely claim this review is fake really only speaks to the level of customer service the original review was written about, and rather highlights why I wanted it to remain on Trust Pilot. I must say I am also not sure how it can be claimed that my order number is not genuine, while also saying it is from 2022, when it is neither of these things.*

Admittedly this is from 2014, but I have moved to a new account which removed the existing review. It seems the company hasn't improved, so I wanted this to remain on the site.

I bought from this company on the recommendation of a friend, who has now apologised for the recommendation and now recommends the same as me, do not touch this company with a barge pole! I bought an item from them as it was the cheapest I could the product and the recommendation made my decision. When I made the order, I went through the entire ordering process being quoted Free Delivery, until I hit submit, when a £7.50 "Scottish Highlands Surcharge" was added to the invoice, even though I do not live in the scottish highlands. I immediately phoned the company to querie this and was told it was right, even though I do not live there and they couldn't give me a list of postcodes which ARE highlands based. After failing to get a resolution from 3 phone calls to the company, I had to contact the delivery company directly to get the list of highlands postcodes, which confirmed I do not live there, I was eventually refunded this surcharge. I then received an email 1 minute before the sales department shut to say there was an issue with the order and I needed to phone them, I did so first thing next morning and was told "There was a problem, the item has a tatty box, but we resolved it", otherwise meaning they decided to send it anyway even though they hadn't spoken to me. The item I ordered was quoted as being new, however, when I received it, it was clear that it was not new. After phoning again I was told that it was Ex-Demo and hadn't been checked before it was sent. I was offered a newer product for £100 extra or a refund, I chose the refund. I was told I could have the old item picked up on a day of my choosing that week and the refund would be processed immediately. After a further 6 phone calls, a courier was finally sent to pick the item up and it was returned to the company on September 22nd. I phoned a number of times after this as I still had no money back in my account, I was told that it had arrived but hadn't been opened, and to try the next day as it should be updated on the system by then before "the team have a relaxed Friday". I phoned the next day and was told that the sales operative had "just watched his manager process the refund and it should be in my account within the next 2 days". This did not happen. After phoning more times I was eventually told that the system had been updated to reflect the refund, but "they mustn't have pressed the button to actually send the money". I finally received my refund on October 10th, after the item had been signed for by them on 22nd September. Deeply dissatisfied with this atrocious service and being lied to on so many separate occasions. I will never use this company again and urge others not to either!

Ordered a brand new pioneer headunit
It arrived but bits missing and looks like it’s been out the box
Tried ringing them no answer
Contacted them on the website and by sales email and no response

I have bought from them before and never a issue but this time total waste of time
Sat waiting to find out what’s happening

Ordered an item that showed in stock , four days later (when it was supposed to be delivered) received an email just before lunchtime informing me that they do not have item , it was a head unit , that was getting fitted along with a big set up that was booked in else where for fitting coinciding with this delivery, now have to reorder else where,rebook fitting, and wait up to five days for refund. Total waste of time and effort, I know there are wars on in the world , but still seriously annoying

Fitting kit sent to me wasn't the correct one for my vehicle. I phoned up customer services and the guy was incredibly rude and demeaning. I mentioned the way he was talking to me was not appropriate considering that I'm a paying customer and he continued to be argumentative and confrontational. I'll take my money elsewhere
*Update after receiving reply*
I answered all questions. The picture you were asking me to look at to compare was small and low resolution, as well as only showing one dimension of the connector, making it difficult to see if it was what I needed. I explained that to you, and your reply was "I can see it just fine so I don't know what your problem is!" You were rude on several occasions despite me telling you that I didn't feel you were talking to me appropriately and if that is what you think satisfactory customer service is then maybe you need some further training. The solution is simple, please process my return request sent hours ago, I've bought the correct product from a more reputable retailer and will not be shopping with you again!

don't get me wrong installation was okay, what im more upset about was after installation the technicians was only interested and taking payment without even confirming the system work or demonstrating anything. well I figured why, they bllew out my car footwell module, no way of closing down my windows or use of any hazard or turn signals. what's worst on rainy day at that. no sure if they have a liability clause or terms on damaging vehicles on installation but knowing they didn't tell me only found out pulling out the drive that windows don't works. disappointed in that. but otherwise all is well... for now

I'm usually providing glowing feedback where suppliers have gone above and beyond, but I don't seem to understand how you can be ignored in the showroom on multiple occasions, with absolutely no acknowledgement of any existence.

I just don't get it...

In my case I wasn't browsing but intending to part with my hard earned wonga.

I can assume you make way too much money and can be selective with your clientèle.

Your loss I'm afraid, I'll let another supplier help me with my audio upgrade, accompanied with up to £1,500.00 worth of gear.

I found these trustpilot reviews after ordering
Items slightly worrying 😅
Ordered
Kicker key 500.1 plus remote and Pin
And separately about 30mins later
Pioneer TS-A2500LB Sealed for my Q7 to replace Bose sub.

They both came with warning ⚠️ they were ordering from supplier so could take 10 days

3 days later package arrived and contained both orders so looks like the luck of the draw, more people come to complain to these sites so thought I'd report back on this one and reduce some anxiety over this place.

Ordered item
Told out of stock
Once payment made
3-5 days I was told
14 days later still no item
Rang up for update
Load of waffle
Cancelled order
Shower of clowns

Absolutely awfull customer service, terrible communication
I ordered a set of speakers and paid for delivery to be expected on 16 April its now 7th May still no sign. I phone up customer service to find out what's going on to be given attitude so I ask for a refund and the guy said right I will cancel ur order n hangs up!! Like I've only been waiting a month! The joke is the on hold message when ur calling boasts of the best customer service around phahaha yeah right!

Item faulty within 30 days and they will not replace it. Never mind the LAW. And then trying to get back in touch is impossible.
They know they are wrong so now will not even answer the phone.

"Section 23: Right to repair or replacement
132.This section details a consumer’s right to insist on repair or replacement of faulty goods, the cost of which must be borne by the trader. This includes the trader bearing any costs involved in the removal of an installed item and reinstallation of a replacement. A replacement would usually need to be identical, that is of the same make and model and if the goods were bought new then the replacement would need to be new.

133.Once the consumer has opted for a repair or replacement of the goods, he or she may not ask for the other of these, or exercise the short-term right to reject, without first allowing the trader a reasonable time to complete that chosen remedy. However, if waiting a reasonable time would cause the consumer significant inconvenience then the consumer can pursue an alternative remedy without doing so."