Card Factory plc Opiniones 

Respuesta de Card Factory plc

Actualizada el 3 feb 2026

I’m really sorry to hear how upsetting this has been, especially with it being your granddaughter’s birthday — I completely understand how disappointing that must feel.

I can see that, in line with our courier service, the order should have been received by Monday 26th at the latest, and I can also see that one of my colleagues is already assisting you with this query. They’re looking into what’s happened and will continue to support you through this.

Please accept my apologies again for the frustration this has caused.

Warm wishes,
Trish

Respuesta de Card Factory plc

30 ene 2026

Hi there,

Thank you for your lovely feedback. I’m really pleased to hear you’ve had such positive experiences across our stores, and that you’ve found both the prices and the teams consistently friendly.

Warm wishes,
Trish

Respuesta de Card Factory plc

30 ene 2026

Hi there,

Thank you so much for sharing this — what a lovely review to read. I’m delighted to hear about the outstanding service Denise provided at our Fishponds store in Bristol, especially going the extra mile to help track down your item. That kind of dedication really does make a difference.

It’s also great to hear Becky has delivered such positive experiences for you too. I’ll be sure to pass your kind words on to both colleagues and the store team.

Warm wishes,
Trish

Respuesta de Card Factory plc

30 ene 2026

Hi there,

Thank you for sharing your feedback. I’m really sorry to hear you’ve found the updated website difficult to use — I understand how disappointing that can be, especially as you’ve been a long-time online customer.

Your comments have been noted and shared, as feedback like this really helps us understand where improvements are needed.

Warm wishes,
Trish

Respuesta de Card Factory plc

27 ene 2026

Hi there,

Thank you for taking the time to share this — I’m really sorry to hear about your experience at our Leicester Highcross store. I completely understand why this left you feeling upset, especially with the birthday being the very next day. That’s not the level of service we want anyone to leave our stores with.

What you’ve described is concerning, and I’d like this to be looked into properly. So we can investigate this further and follow up with the store, please contact us at cfonline@cardfactory.co.uk
with a few more details (including the date of your visit). Once we have that, we’ll be able to assist further.

Thank you for bringing this to our attention.

Warm wishes,
Trish

Respuesta de Card Factory plc

27 ene 2026

Hi Donna,

Thank you so much for sharing your experience. I’m really pleased to hear you found everything you needed at our Castleford (Carlton Lanes) store, and that both Sarahs were so friendly, helpful and patient while you chose that extra gift.

I’ll be sure to pass your kind words on to them.

Warm wishes,
Trish

Respuesta de Card Factory plc

27 ene 2026

Hi there,

Thank you so much for your lovely feedback. I’m really pleased to hear you’ve had such consistent, positive experiences across our Southampton Centre, Shirley and Eastleigh stores. It’s great to know you value the range, pricing and friendly teams.

Warm wishes,
Trish

Respuesta de Card Factory plc

27 ene 2026

Hi there,

I’m really sorry to hear about this — I understand how frustrating that must have been, especially as the envelope should have been included. I apologise for the inconvenience this caused.

If you’re able to return to the store, the team will be happy to provide an envelope for you. Your feedback has also been noted so this can be shared with the store.

Warm wishes,
Trish

Respuesta de Card Factory plc

27 ene 2026

Hi there,

Thank you so much for your lovely feedback! I’m really pleased to hear how helpful and pleasant the team are at our Mersey Square Stockport store. It’s great to know you enjoy the value and extensive choice too — I’ll be sure to pass your kind words on to the team.

Warm wishes,
Trish

Respuesta de Card Factory plc

27 ene 2026

Hi there,

I’m really sorry to hear about this — I completely understand how disappointing and frustrating that must have been, especially as this was your first time ordering online with us. Receiving cards with incorrect names and occasions is clearly not acceptable, and I’m very sorry for the upset this has caused.

So we can investigate this properly and help put things right, please reach out to us at cfonline@cardfactory.co.uk
with your order number and a few details of what was incorrect. Once we have that, we’ll be able to look into this further.

Warm wishes,
Trish

Respuesta de Card Factory plc

27 ene 2026

Hi there,

Thank you for taking the time to share your feedback. I’m really pleased to hear you were happy with the calendar itself and found it good value.

I understand your comments around delivery costs, and if you’d like to discuss this further or have us look into your order, please feel free to reach out to our Customer Services team at cfonline@cardfactory.co.uk
.

Warm wishes,
Trish

Respuesta de Card Factory plc

27 ene 2026

Hi there,

Thank you for your lovely feedback. I’m really pleased to hear you received great customer service and found the team so helpful, and it’s great to know you’re always happy with the choice of cards too.

Warm wishes,
Trish

Respuesta de Card Factory plc

27 ene 2026

Hi there,

Thank you for sharing your feedback. I’m really pleased to hear you’ve always enjoyed our personalised cards for your grandchildren — it’s lovely to know how much they’re loved.

I’m sorry to hear about the delay with your recent delivery. I completely understand why this has been frustrating, especially as you order in good time for birthdays.

If you haven’t already, please reach out to us at cfonline@cardfactory.co.uk
with your order number and we’ll be happy to look into this for you.

Warm wishes,
Trish

Respuesta de Card Factory plc

20 ene 2026

Hi there,

Thank you so much for sharing this lovely feedback. I’m really pleased to hear Taya was able to sort the issue for you so quickly and make the experience a positive one. I’ll be sure to pass your kind words on to her — she’ll be delighted.

Warm wishes,
Trish

Respuesta de Card Factory plc

20 ene 2026

Hi there,

Thank you for sharing your feedback — I’m really sorry for the disappointment this caused, especially as it was for your husband’s birthday.

Unfortunately, we’re not able to resend personalised items once they’ve been produced, which is why a refund was offered instead. I do appreciate how frustrating this must have been when the card didn’t meet your expectations, and I’m sorry we couldn’t resolve this in the way you were hoping for.

Your comments have been noted and shared, as feedback like this helps us review how product details are shown online.

Warm wishes,
Trish

Respuesta de Card Factory plc

20 ene 2026

Hi there,

I’m really sorry to hear about your experience with the helium balloons and that you were disappointed with the service — that’s not what we want for our customers.

If you’re happy to share a few more details, please reach out to us at cfonline@cardfactory.co.uk
so we can look into this further and see how we can help.

Warm wishes,
Trish

Respuesta de Card Factory plc

20 ene 2026

Hi there,

Thank you for taking the time to share your feedback. I’m really sorry to hear how disappointed you’ve been with the recent changes — especially as you’ve been a loyal online customer for so long.

I understand how frustrating it can be if the website feels slower, the range doesn’t suit what you’re looking for, and prices don’t feel as accessible as they once did. Your comments around card choice, personalisation, and value have been noted and shared, as feedback like this is really important in helping us review how we support customers who rely on shopping online.

Thank you again for being honest about your experience. I do appreciate you taking the time to let us know how things feel from your side.

Warm wishes,
Trish

Respuesta de Card Factory plc

27 ene 2026

Hi there,

Thank you for sharing your lovely feedback. I’m really pleased to hear that Helen at our Western Road store in Brighton was so helpful and welcoming — I’ll be sure to pass your kind words on to her and the team.

Warm wishes,
Trish

Respuesta de Card Factory plc

20 ene 2026

Hi there,

Thank you for sharing your lovely feedback — it’s great to hear how helpful Emily was in finding the perfect card.

If you don’t mind, could you let me know which store this was? I’d love to pass your kind comments on to Emily and the right team.

Warm wishes,
Trish

Respuesta de Card Factory plc

20 ene 2026

Hi there,

Thank you so much for sharing your feedback. I’m really pleased to hear about the professional and helpful service you received from Chris at our Barkingside High Street store. I’ll be sure to pass your kind words on.

Warm wishes,
Trish