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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love Caroline’s expertise and no nonsense honesty! All kits and products have been wonderful!

Valorada con 5 estrellas sobre 5

Another amazing Kit from Caroline Hirons. The kits are so well thought through, every product is added with purpose. Whilst the individual items are high end and live to be expensive when purchase... Ver más

Valorada con 5 estrellas sobre 5

Great products. I'm a big fan of the skin rocks moisturiser, really look forward to trying the rich version. I am new to the retinoid products but look forward to trying both 1 and 2. The bookend... Ver más

Información sobre la empresa

  1. Bloguero
  2. Tienda de salud y belleza

Escrito por la empresa

A globally qualified advanced aesthetician, Caroline has over 37 years of experience in retail, including 25 years in skincare, consulting and advising for retailers and brands in the skincare industry. Since starting her blog in 2010, Caroline's no-nonsense approach on what you need and don't need to put on your skin has led her to be named 'The Skincare Queen' by her millions of followers around the world. Her book, Skincare, is the UK’s bestselling beauty book of all time and it won the British Book Awards Non-Fiction Lifestyle Book of the Year 2021. Caroline believes the future of beauty relies on science and education. She wants to dispel ingredient myths, clarify what products do and don’t do, and generally empower people to become experts in looking after their skin.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 80% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Caroline knocks it out of the park…

Caroline knocks it out of the park again!
Simply excellent value for money & brilliant products.

16 de abril de 2026
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Respuesta de carolinehirons.com

Thanks so much for your excellent feedback Heidi - Enjoy your new routine!
Best, Team CH

Valorada con 5 estrellas sobre 5

Amazing

As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the Kit will be amazing to because of her expertise and I haven’t been disappointed by one yet and they mix with SR products perfectly. Truly grateful!

16 de abril de 2026
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Respuesta de carolinehirons.com

Amazing feedback Nicole, thank you for the Skin Rocks shut out too! We have a whole guide on how to use SR with The Renew and Glow Kit so let our team know if there's anything you need!
Best, Team CH

Valorada con 5 estrellas sobre 5

Fantastic customer experience

The order process is straightforward. The delivery service is quick and the produc excellent.

16 de abril de 2026
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Respuesta de carolinehirons.com

Thank you Lynne - we hope you'll love the Renew and Glow Kit!
Best, Team CH

Valorada con 5 estrellas sobre 5

Recommendations in kit great as always

Recommendations in kit great as always, easy to order, dispatched promptly… and thanks for the free gift :)

23 de febrero de 2026
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Respuesta de carolinehirons.com

You are so welcome Claire! Give our team a shout if you need any assistance incorporating the Renew and Glow kit with your current routine.
Best, Team CH

Valorada con 5 estrellas sobre 5

Great products at an affordable price

Such a quick delivery from the UK to Aus, I thought I’d be waiting for a couple of weeks but no, there was my box 3 days later with all my products waiting for me to use them!
Love them all I now have a new skin regime ❤️

23 de febrero de 2026
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Respuesta de carolinehirons.com

Fabulous to know your Renew and Glow Kit arrived so quickly, we hope you skin will love these products...and that bag 🙌
Best, Team CH

Valorada con 5 estrellas sobre 5

Hydrate and brighten kit

Great kit, really balanced and all products are fantastic

27 de enero de 2026
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Respuesta de carolinehirons.com

Thanks so much for your 5 star feedback Emma!
Best, Team CH

Valorada con 5 estrellas sobre 5

As ever the service was faultless

As ever the service was faultless. I ordered from Ireland on Tuesday morning and the kit arrived on Friday morning. Well done to all involved. I continue to be a happy customer

5 de febrero de 2026
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Respuesta de carolinehirons.com

Thanks so much for your loyalty Audrey, Caroline really enjoys creating these Kits and our brand partners are amazing to work with, we hope you'll love the future Kits we have lined up for you too!
Best, Team CH

Valorada con 2 estrellas sobre 5

Pretty disappointed in the quality

I was so looking forward to trying her products, having followed her reviews on other products for a long time.
I have purchased the Antioxidant, the Retinoid 2 and the Light Moisturiser and have been disappointed with all of them.
I found the Antioxidant made my skin so shiny that I could only use it at night which kind of defeats the purpose as it's supposed to protect against damage from the sun!
The Retinoid 2 was meh - no improvement in my skin texture or tone and it smelt weird. After a while I got used to the smell, but it wasn't pleasant as it smelt a bit like stale vomit to begin with (sorry, just being honest for those who have a sensitivity to smell).
The Light Moisturiser was ok, but still left my skin with a sheen which is not what I want. I have oily, combination skin and the last thing I want from a moisturiser is something that adds to the shine that I will inevitably get during the day anyway.
Sorry to say this, but the price point and the efficacy of the products left me feeling utterly disappointed and I won't be repurchasing. It's such a shame for someone who prides herself on her product knowhow.

1 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Go elsewhere- not worth the hassle

I ordered a kit for 175£ on 5th October 25 - as it never arrived and I didn’t have the courtesy of a response from customer services I began a dispute through my credit card. Eventually CH responded to apologise, offer a replacement then a refund if I stopped the dispute. As I’d had my money back I declined, only to find that they are defending the dispute saying the kit is being processed- 7 weeks later
The customer services are a complete shower and I am wasting hours sending email evidence to the credit card. Appalling way to treat their customers
Thank you for your response- however the emails that you have sent me certainly didn’t indicate that you were fighting my dispute and led me to believe that we had settled the issue. I was shocked to find this isn’t the case and have submitted the evidence. If you check your own tracking system you’ll see the item hasn’t been delivered. The reviews on this site that are negative are all regarding your customer service- very poor show

26 de noviembre de 2025
Opinión espontánea
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Respuesta de carolinehirons.com

Hello,
I’m disappointed to read your feedback — this is absolutely not the level of service we aim to provide our wonderful customers, and I’m very sorry you were left waiting for a response during what must have been a stressful time.
We always prefer to work directly with our customers when an issue arises rather than moving to a dispute, as this can negatively impact our business and doesn’t offer the smoothest experience for you. Our goal is always to resolve matters together in a way that feels fair and supportive.
I am in touch with you on email and look forward to resolving this matter with you directly.
Very best wishes, Lucy Husband - Head of Customer Experience: Team CH

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