Cars2 Ltd - Yorkshires Trusted Motor Group Opiniones 879

I excellent service

Great experience on purchase of new car

The Staff Abbas was so helpful and all went well, can’t really complain. I am happy. Thanks MG cars2 Bradford.

A very welcoming showroom,Paul's very polite, friendly and excellent at his job.

Cars2 Wakefield made us very welcome from start to finish on buying our Motability car . Dom made the experience special and treated us like royalty !!!

Excellent customer service from George and other staff, thankyou

Easy to deal with, friendly staff, car delivered on time, happy to recommend.

Good range of nearly-new cars, very clear communication and helpful staff.

Spoke to Dominic at Nissan Wakefield who was amazing from start to finish. I had been in contact with him for a few months and he has been helpful and professional every time I have spoken to him. Have now got the exact car I wanted and cannot praise him enough
His service has been second to none

Got a great deal from this dealer, including excellent financing options. I really appreciate their assistance, especially from Mr. Sanam. Highly recommended.

Brad
Fantastic service. Well done Brad.
Very good salesman. Knows hus stuff

Great experience

Good experience, Adeel was great not a pushy salesman which is appreciated.
Too many checks with mananger though so maybe staff could be given a bit more responsibility.
Also it would be better to change the batteries in the keys rather than have 2 keys that both need batteries which we now have to go and get. And explain there is no spare tyre so that could be sorted prior collection. Remember it’s the little things that can make a big difference.

Great service

All staff were really helpful, professional and friendly and made the whole process seamless.

Very easy to deal with. I highly recommend

In response to your email dated 20th April
Yes the Manager rang and apologised. Thank you.
Yes I do love my new car

Ordered a brand new hyundai beginning of March, was told on the day that the good news was it was already in the country and should get it in 2 weeks or less. Two weeks passed, no information from cars2, I rang for an update to be told expected delivery date was now 27th March.
Again the date went by with no update, no information, no contact from cars2.
Now into April, I rang again, this time telling them that if I didn't get my car within the next week I wanted a refund and would buy elsewhere.
24 hrs later I was told my car was available to collect.
Collected on 8th April.
Towards the end of car handover one of the Managers introduced himself and asked what it would take to give them 5 stars.
First of all I asked if I could give him some constructive criticism about managing customers expectations and poor communication once deposit was paid. I said I had read their reviews and this seemed to be a regular problem.
Manager paid lip service as later that day I rang to cancel service plan. He promised he would get the sales guy to ring me back before the end of day. Going on previous experience I followed up with an email.
Guess what, no phone call but the following day a short email to say it was cancelled.
Oh and in response to his original question, I asked manager if I could have waterproof car mats instead of carpet.
He said he would check stock. Never saw him again. If this is how a manager treats his customers, the sales guys don't stand a chance of providing good service.
I do love my new car but my experience was marred by shoddy service. Buyer beware of lack of communication from Cars2 Wakefield

I would not recommend Cars2 Renault Barnsley based on my recent experience.

My vehicle was sent to them via DLG following an accident repair, as it was veering to the left. DLG, who managed the repair process, were excellent throughout – proactive, communicative, and supportive. Unfortunately, the same cannot be said for Cars2.

Cars2 had my vehicle from 26th March to 14th April and during that time communication was extremely poor. I repeatedly had to chase for updates, often involving DLG to get any kind of response. At no point did I feel like I was being kept informed, and the overall customer service came across as dismissive and unhelpful.

The initial conclusion given was that the issue was due to “budget tyres,” despite no proper testing being carried out to prove this. Even when a reasonable diagnostic step was proposed (fitting matching tyres to confirm or rule this out), there was resistance and delay before this was eventually agreed.

What should have been a straightforward diagnostic process became unnecessarily drawn out due to lack of communication, lack of urgency, and poor customer handling.

It’s also worth noting that although DLG were technically the “customer,” I was the vehicle owner directly impacted, yet I still had to do much of the chasing myself to move things forward.

Overall, very disappointing aftercare and service. I would strongly advise others to be cautious and prepared to chase if using this dealership.

RESPONSE FOLLOWING THE SOCIAL MEDIA TEAM REPLY:

Thank you for your response.

I would like to clarify a few points from my side.

While the booking was made via DLG, I was the vehicle owner directly impacted, and therefore the level of communication and service I received is absolutely relevant. I had to repeatedly chase for updates, often involving DLG to prompt a response, which is where my concerns around customer service arise.

In terms of the diagnosis, I fully accepted the recommendation regarding the tyres and agreed (alongside DLG) to proceed with this as a diagnostic step. However, this only moved forward after some delay, despite it being a reasonable and agreed approach early on.

The outcome of the tyre change does not take away from the experience I had in getting to that point — which involved a lack of communication, delays, and the need for me to actively chase progress.

My review reflects that experience, rather than the final outcome alone.

I also feel that the tone of your response here is unnecessary. My expectations are not “exceedingly high” — I simply expect clear communication, timely updates, and a smooth diagnostic process, particularly when my vehicle had already been off the road for a significant period of time.

I appreciate the work carried out to make the vehicle roadworthy, however my feedback remains based on the overall service experience.

Following the response received, I have now escalated this matter to senior management, Renault UK, and the Motor Ombudsman due to concerns regarding the tone and handling of my complaint.

Had the best experience. Highly recommend.