Case Mate Opiniones 

Bought a case mate protection pack and dropped my phone once and called about the warranty and it does nor cover my phone damage! What kind of company sells a case that only warranties the case and not the device it is put in? I will never buy this brand again and i will be sure to let others know not to buy it either. You would think with all the BAD reviews they would do something.

Bought the waterfall case which soon after leaked. I thought this might be a once off and tried to return it for replacement but heart nothing back from case mate. I stupidly repurchases the case then because I liked it so much only to have it leak once again but this time damaging my iPhone.
Can’t get through to customer service and my application for replacement/refund still hasn’t been looked at. The water damage to my phone couldn’t be fixed so I had to buy a brand new iPhone.
Terrible terrible company and customer service, DO NOT WASTE YOUR MONEY

I purchased a Waterfall Casemates that ultimately leaked all over my phone causing irreparable water damage to my phone. I bought my phone into the Verizon store and they diagnosed the problem. When the problem was diagnosed at Verizon, there was no evidence that I mishandled the phone (ie scratches on the screen, phone or otherwise....JUST WATER DAMAGE).

When I contacted Casemates about the problem, they have REFUSED to take responsibility for their faulty product which was purchased (not cheap by way) to protect my phone and ultimately ended up ruining it. They have instead attempted to blame me for mishandling the phone. Hello? Casemates touts their products to be able to protect your phone?!! I have asked them to cover the $199 cost of the deductible to insurance they continue to REFUSE to do even this!! DO NOT PURCHASE any of these products!!!!!

Utter trash warranty coverage. They claim to guarantee the quality of the product and I believed them initially when I bought the ULTRA PROTECTION screen protector. Expensive purchase with life time warranty - so I thought why not?

Turns out it cracks and scratches just as easily as any other and when I wrote in for a replacement they simply offset the cost of the screen protector and told me to pay for my own shipping. 21 dollars.

So to summarize, case-mate’s stellar services delivers : a 50% chance of receiving a defective product, a warranty coverage that does not waive your shipping fees after you have received a defective product. Way to go.

And when you want to leave a GENUINE review on their website at the product page, OOPS, publication of it is SUBJECT to employee approval. 😊

Excellent cases and whoever is on here saying these cases do not protect is lying because they are damn good cases..only problem I have with my waterfall cases the big air bubble that forms I sent it back and the one I got today has the same air bubble straight out the box..but I’m sure they will replace it but I guess I’ll just have to purchase a different one from them..but I still give Casemate 5 stars..

Cracked after falling 1 time on the office carpet floor (Confetti Case for iPhone 11 Pro)

Be warned UK purchasers. Case mate claim all import duties are included in your final bill. They most certainly are not. Over £19 was demanded by DHL and Case Mate refused to stop the delivery when asked. Totally misleading. Avoid this company!

If I could give negative stars I would. My casemate "protective" case did not protect the front or back of my phone. One day, I dropped my phone on the ground, and it fell backwards and cracked the entire back of my phone. The entire back was covered and supposed to be "protected" by casemate. As well, just last week I dropped my phone front-side down on the ground by accident, and the entire front of my phone was shattered beyond repair. I loved the designs of these cases, however, clearly they did nothing at all to protect my phone. Honestly, I think you would be better off having no case than wasting your money on these cases.

Very bad company. I have only had my case for 6 months. I bought it because the box the case was in said it would protect the phone from a 10 foot drop. it does not do this. my phone dropped less then 3 feet out of my pocket and the back of the phone shattered. now they won't do anything about it. AT&T is promoting this casemate, and I am very disappointed. I don't want to give casemate a star at all, a 10- would be better.

When I purchased an iPhone 8 plus from the AT&T store, I also wanted a case to protect my purchase that was more stylish and that would allow me to see the back screen. The representative suggested a Case Mate case and explained that the case would protect the phone from 10 foot drops. One year later, I dropped my phone on a wooden floor from a height of 3 feet. The back screen cracked. Case Mate explained that their warranty only replaces broken cases. Do not purchase one of these "stylish" cases if you want your phone protected. They do not work and Case Mate will do nothing to help fix your broken screen.

I bought one waterfall case a bit more than a year ago and it slowly started to lose the water. However I contacted Case mate to claim the warranty and they left me chose a new one and sent to me without any extra fee. I just got it and it’s so beautiful 😍, I will always purchase my cases from this brand.

I had accidentally dropped my phone & the bottom left corner cracked. I contacted the company & they contacted me the very next day. I sent them everything they required & I had a new case delivered with in 2 weeks. Very good customer service.

ing. Does not protect.
I bought a case for my IPhone XR at the AT&T store in Kaufman,Texas. I had the Immediately had the sales representative put it on my phone and placed a Guard screen protector on it.
1 month later. I drop my phone on my classroom f floor from a height of about 3 feet. It landed face down. The back of my iPhone shattered inside the case. Phone case completely unharmed was completely unharmed. A phone case should protect your phone from accidents that is why I paid the big bucks for this case! This one did not.
I called their customer service department about the warranty claim and the warranty service representative said the company only replace their products from defects. This company claims it protects your device up to a drop of 10 feet, but they do not back up that claim!

I bought a case for my IPhone X at the AT&T store. Immediately put it on my phone and placed a Gadget Guard screen protector on it.
Fast forward several months. I drop my phone on a wood floor from a height of 3 feet. It lands face down. Screen and protector are both cracked. Phone case completely unharmed. A phone case should protect your phone from accidents. This one did not.
I visited their site and they only warranty their product from defect. They claim it protects your device, but they do not back up that claim.
Kudos to Gadget Guard. They go above and beyond when/if their product fails. They realize accidents happen.

I wish I can give no danm stars 🙄they are scams and liars don’t believe them with that lifetime warranty BS,it’s a way to steal people money they don’t honor it,products so danm expensive and customer service is a joke,I will never buy anything from that company anymore they need to close them down,don’t waste your money stay away from casemate.

This company is complete bs! Their customer service sucks! They take their time on refunds. Will not reimburse you postage for returning an item that is damaged or not as described. I will never purchase another thing from them...EVER! The pictures of the cases do not look the same in person!
If you try to post a negative review on their site for a case it’s denied, they will not post it.
Avoid this business if you don’t want to be completely frustrated!

The product I purchased from tmobile is a great case. I order one online from casemate but ordered the wrong size and sent it back for my refund and because I didn't purchase a tracking number from ups they are telling me they have no record of my return so my refund is denied. I sent the invoice that came with the phone and the email they told me to send also as I was told to do. I will never purchase from them again I'm done.

I loved their cases. I purchase my first case with my Samsung 7 and it lasted me the whole two years. I figure I do the same with my new Note 9. Instead of buying in-store like I did my first time I decided to buy through them instead. Boy was I sooo wrong. Never realizing that my item wouldn't get to my place when stated. I bought on October 10th and didn't get here until today October 22. I kept calling and trying to figure out where my case was. I went to their UPS website and realize that they ship UPS innovation which than is transfer to USPS. I kept going on USPS website and it kept stating "awaiting item" UPS kept stating transfer item on 10/12 (Friday) It took one whole week for USPS to deliver my item. Called both shipping companies and neither can give me any information. I called the company and they were clueless all the kept saying it takes 3 to 7, call us back after Monday if not received, I even asked for a refund and they were not helpful with it. ....Lesson learn never again. Next time Ill purchase through Amazon.

Company FAQs state item will be shipped same day or within 24 hours. So I sent an inquiry regarding my item status 3 business days after ordering. They took 1 business day to answer stating the item shipped that day, which was 4 business days after ordering. No mention of what the delay was or even sorry for the inconvenience.

I selected free shipping. This was my mistake since I live in Hawaii. But, I did not know what method of shipment it would be because it wasn't stated anywhere. I should have asked, so this is my bad. It just stated that shipping usually takes 3-7 business days but Hawaii may take additional delivery time. A big company like this I would think that First Class Mail would be cheap. If I sent it perhaps a few dollars for such a light item. But they sent it parcel mail. Okay, no problem, but things was made worse by sending it through UPS innovations. Extra delivery time was spent through UPS, then now through USPS. It should have just been sent through USPS. Now I'm expected to receive it 18 business (26 actual days) days after ordering. I think I should have just ordered through Amazon or another company. I got my other case within 3 days of ordering from another company with free shipping.