Always so easy to use and always provide great service. I often find the items I want on a more 'established' business that we won't name and then come to Catering Appliance Superstore to get them at... Ver más
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Consulta las opiniones de los clientes
Ordered a Portable AC unit this morning, made payment, delighted to get one. Turned into disappointment with a voicemail saying 'Sorry, we've sold far more than we've got stock so yours is c... Ver más
Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, go... Ver más
La empresa ha respondido
I chose CA Superstore as the offered the lowest price for the appliance. The customer service received from Fiona was fantastic. All my questions were answered quickly and I was kept informed throug... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Información de contacto
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, Reino Unido
- 01539 760 650
- enquiries@catering-appliance.com
- www.catering-appliance.com
4,4
Excelente
420 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 81% de las opiniones negativas
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Close contact from the sales team
16 de octubre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Thank you for your feedback
A credit to our Business Sector
A credit to our Business Sector , Dealt with Fiona and Quick and accurate response
16 de octubre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Thank you for your kind words
Very quick response to my request for…
Very quick response to my request for quote for spare parts
13 de octubre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
That's great to hear, thank you for sharing.
Efficient service
Easy to use website, great updates and correspondence
6 de octubre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Thank you for the feedback!
Don't bother with this company
The reviews on here are quite a contrast to the reviews on google. Definitely read the positive reviews with a pinch of salt while you compare them to the google reviews.
This company will take your money and send you a faulty product that will have a major breakdown within a couple of months and then completely ignore your consumer rights and push you to pay out of your own pocket to fix the product.
I have submitted a claim in the small claim court to try and recover the almost £1500 that i am now out of pocket after the display fridge they sold me stopped working in less than 5 month's. The compressor which is supposed to last a number of years stopped working in less than 5 month's.
I advise people to stay far away from this company and if you have bought anything from them that has now stopped working regardless of how long you have had it make a claim against them in the small courts as dealing with them directly will not get you anywhere as i have experienced.
10 de octubre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Dear Ali
Thank you for your comments. This case has been escalated to the small claims court as we stand by our terms and conditions. When purchasing the item for commercial use you chose a ‘Two Years Parts only warranty’ and agreed to our terms and conditions during the checkout process. All alternative options to upgrade to a parts and labour warranty were declined.
A parts-only warranty allows you to use your own sourced fully qualified engineer / at your own cost, to assess the problem. This must be followed by an engineer’s report sent back to us, which we then forward to the product manufacturer. Once approved, the parts are then sent to your desired location. For the warranty to be valid, all diagnosis and repairs must be carried out by a qualified engineer.
You could not have checked out and chosen a warranty option without agreeing to our terms and conditions. The warranty type was also included in the invoice you received after purchase.
We received an Appliance Diagnostic Report from London Commercial and Domestic appliances. We requested a full engineer’s report, including the serial number to send to the manufacturer to enable the part to be sent to the site for fitting. We are still awaiting this documentation.
Compressors can fail for many reasons. The two most common factors are;
• Ambient temperature (this unit is Climatic 3, the user should use the appliance below 25 degrees.
• Cleaning & maintenance.
The cost of the part (compressor) is £168 plus VAT. The cost will be fully covered by our terms and conditions, of the parts only warranty, once the full engineer’s report has been approved by the manufacturer.
I'm purchasing a new Company oven by…
I'm purchasing a new Company oven by Catering superstore at this stage the initial purchase and the information provided by the customer service staff in particular Fiona Kellie has been exceptional and they have made everything extremely clear.
Once I have had the installation completed, I will leave a further updated review but at this point I'm giving 10 out of 10 and satisfied with the service I've received by this company from the initial enquiry to the final purchase.
And the after-care that I have received to this point, I would recommend it to anybody. I've been in the catering business for 26 years. I understand how important this is purchasing a key piece of equipment for Commercial kitchen, you need the backup of a solid company that have the knowledge the Catering Supplies superstore has this knowledge.
8 de octubre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Thank you for taking the time to leave a review, it is very much appreciated. We trust the process has all gone well and will pass on your comments to Fiona.
Good Value for money and Great Service
I get lots of equipment for my kitchen from Catering Appliance Superstore, all good quality, quick deliveries and great service. One of the ladies, Louise, always does an amazing job and helps me out 😊
9 de octubre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Thank you for your kind words, we will pass them on to Louise!
I would like to thank Louise at…
I would like to thank Louise at Catering Appliance for the very knowledgable and smooth order process for my Rational products. Great service and great value product.
7 de octubre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Thank you for taking the time to leave a review!
Impeccable customer experience
We had a complete nightmare with a Samsung drier. It was a complicated and extended series of problems that involved multiple Samsung visits. When Samsung abandoned us, Catering Appliances (led by Gillian) stepped up again and saw it through to an eventually satisfactory conclusion. This was one of the best customer experiences we've ever had. Thank you so much!
20 de febrero de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Thank you for taking the time to share your experience, it is very much appreciated.
takes forever to deliver the products
takes forever to deliver the products
6 de octubre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
We are so sorry for your experience, we are pleased to learn that this has now been delivered.
Absolutely shocking service from…
Absolutely shocking service from Catering Appliance. I have spent north of £4000 with them on a couple of commercial washing machines as well as a significant amount on installation only to find they are defective and none functional. I have had 4 engineers visit to date and have recently been told that catering appliance have supplied me non UK spec models. I have called them on occasion and the people on the phones have advised I need to go through the manufacturer. I have since emailed their customer service team who are unwilling to resolve the issue. This is absolutely disgusting customer service and I will most certainly be taking this further as it is a violation of the consumer rights act.
26 de agosto de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Dear Mohammed, we are very sorry for the inconvenience and trouble you have experienced. This is very unusual with Electrolux products.
As with many manufacturers we work with, Electrolux offers a direct warranty service, which is typically designed to streamline and expedite the resolution of any issues. However, we want you to know that, in this instance, the level of service you received fell short of both our expectations and Electrolux's usual standards. Having reviewed your case, I can see that a replacement machine has been installed and the new unit is now functioning correctly. I can see we also compensated you for your out-of-pocket expenses. We can only apologise and are pleased this matter has now been resolved.
5-star company
Ample stock, good selection, user-friendly website, and no shipping charges for 2-3 delivery!
3 de octubre de 2025
Opinión espontánea
Great experience
Great experience, you can tell its an honest family run business, I ordered the product I wanted at a great price and as I am now a little nervous when purchasing big ticket items on line, I wanted to hear a human voice and so called the displayed number and spoke with the wonderful Fiona who reassured me of the company details and history, she then sent me all the required links for payment etc all appearing instantly.
Excellent service all round..
25 de septiembre de 2025
Opinión espontánea
Jim was particularly very helpful with…
Jim was particularly very helpful with my enquiry. Very happy with the customer service!
22 de septiembre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Thanks so much for your kind words, we will share this with Jim.
Respuesta de Catering Appliance Superstore
Thank you for leaving a review
Great company to deal with Lucy is very…
Great company to deal with Lucy is very knowledgeable.
17 de septiembre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Thank you so much for your kind words. We’re delighted to hear you had a great experience and that Lucy was able to help with her knowledge and support. We’ll be sure to pass on your feedback to her.
We really appreciate your review and look forward to assisting you again in the future.
Catering Appliance Superstore have…
Catering Appliance Superstore have delivered excellent customer service.
I'm a repeat customer and will continue to recommend them.
16 de septiembre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Thank you for your feedback. We’re delighted to hear that you’ve consistently received excellent service and that you recommend us—it really means a lot to our team.
We look forward to continuing to support you with your future orders.
quick and polite response
quick and polite response, even after i gave the wrong information the first time around. thanks Lucy
11 de septiembre de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
Thank you for your kind words! We’re so pleased Lucy was able to assist you quickly and politely, even with the mix-up. We’ll be sure to pass on your thanks to her.
We really appreciate your feedback and look forward to helping you again in the future.
Respuesta de Catering Appliance Superstore
Thank you for your feedback. We’re delighted to hear that Jim was able to help resolve the issue for you. We’ll make sure your kind comments are passed on to him.
We really appreciate your review and look forward to assisting you again in the future.
Sent faulty goods
Sent faulty goods
Not interested in resolving
15 de agosto de 2025
Opinión espontánea
Respuesta de Catering Appliance Superstore
"We’re very sorry to hear about your experience with a faulty bulb on your appliance. I can see we offered the option to return the unit for a full refund, or, if preferred, to send replacement bulbs. Our goal is always to resolve any issues fairly and promptly, and we regret that we were unable to meet your expectations in this instance."
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