CEGA Group Opiniones 169

This company and it's reps will not give an update without asking and we have a claim pending for nearly 5 months and they would not give any date as to when it will resolved. Never ever use them.

I was really worried after reading all the other reviews, however, we finally got the money for our claim a couple days ago! We claimed for a missed flight and there were quite a few documents required, but nothing out of the ordinary so was easy enough to gather and submit. Rating three stars due to the long wait as we claimed at the end of August and only got the money at the start of December, however, we were kept in the loop every now and then via the occasional email or a phonecall.

We went on holiday on August and I submitted all documents relating to the travel insurance claim straight away. We're now almost in December and they're not even bothering to respond that they received the emails, never mind to have dealt with the claim. Awful service and I took this a notch higher now and hired an expensive
solicitor to take legal action against them. Not because it's worth financially but just to mark very clearly that the public does not accept such a company to call themselves an insurance company whilst people are just out of pocket because they can't get their act together.
I'll consider to stop if this would get resolved......

20 Nov 23
Update: after submitting a formal complaint to Cega, to be fair they've responded very well. My claim was approved after a week or so and I received my money back shortly afterwards.

Well done to Cega for recovering their very shakey starting position.

9 Nov 23
Currently dealing with Cega group in relation to an ATOL claim, having submitted all relevant evidence documentation, I was disappointed to receive a response suggesting I had submitted a fraudulent claim (extract of email below).

"Just sending us a fake transaction is not proof"

Complaint submitted this evening, shockingly incompetent firm.

This company was informed of our medical emergency as soon as it happened. They are there to help. Ha ha.
They did nothing and we where in a none EU country.
Don’t use them

I have been trying to contact them about travel related expenses for our trip to rhodes that was cut short and extra incurred in expenses nearly 3 months ago, and I cannot get hold of them at all!

CEGA group is awful . It’s a big marvel if they answer you!They had refounded me after 3 month neither the 50% of all my stolen things, furthermore they give you irrational answer after all the ton of documents they want .Don’t choose CEGA otherwise you could become crazy.They cheat as much as they can !

AVOID

Do not go with this travel insurance company. Our flight got delayed for many hours.

Told us we couldn’t claim. What is the point in travel insurance? Isn’t this what insurance is for

Submitted a claim over 3 weeks ago for flight cancelled due to airline traffic system signalling failure.

CEGA called me today claiming the above scenario is not covered for any insurance.

I had claimed for loss of earnings, travel and food expenses due to the delay having left stranded in a foreign country.

CEGA threw the rule book at me advising this scenario is not covered.

Absolute ridiculous offering travel insurance and not accepting claim.

Be warned about taking insurance from this company that are happy to throw your claim for flight cancellation.

In Italy on holiday when we were emailed with less than 24 hours notice that a nationwide baggage handling strike was announced leading to the cancellation of all flights leaving the country between 10am and 6pm. Our easyjet flight home was cancelled. The next available flight back to U.K. that easyJet could offer was the following Wednesday. As NHS consultants needing to be back in the U.K. before Monday for essential work, including working nights to cover the junior doctors strike, staying in Italy another 96 hours was not an option. After no answer from cover 4u for 45 minutes and with all flights selling out rapidly we had to book travel home as best we could, secure in the knowledge that our policy stated £6000 cover for cancellation or curtailment or £2500 for holiday abandonment.
The only way of returning to the U.K. in time was to travel to a different airport in Italy (Milan instead of Verona); fly with a different airline (BA instead of easyjet); and arrive at a different airport in the U.K. (Heathrow instead of Gatwick). This seems to clearly illustrate that the planned flight was cancelled.
Cover4u however have interpreted this as a “delay” and feel that as we eventually got to Gatwick at around midnight instead of 17.55; that this didn’t qualify as a delay and we were not entitled to any payment.
If their policy documents had clearly stated that if your return flight is cancelled they will provide no assistance or payment if your flight home is completely cancelled leaving you stranded without accommodation in another country for at least 4 days, clearly we wouldn’t have paid for this policy as it doesn’t fulfil one of the main purposes of travel insurance.
I don’t think this is what any reasonable individual would think is the purpose of travel insurance and I would strongly advise against using this company as when you need them, they won’t help.
We have tried to explain this to 3 advisers without success.
I’m sure cover4u are fine - but your claim will be handled by CEGA group - and you should look at their 1.8score and numerous bad reviews before giving money to any insurance company whose claims are handled by CEGA.

Truly first class and hugely reassuring service provided during a challenging, stressful and anxious episode - thank you

They were not supportive at all when my wife broke her leg, all they wanted to do was fly her home with the broken leg. we looked into the risks & decided we would be safer having it plated in Corfu but they disinsured us beyond the date we would have been back in the UK had we taken the "offer" of a flight home. They have no consideration for the safety of the customer & only care about making it cheap, suggesting that we could use a taxi to get between the hospital & the hotel until we got our flight. awfull company when we thought we were covered with Liverpool Victoria

I recently had an unfortunate experience with Cega Group that left me feeling frustrated and disappointed. After reaching out to them and spending a considerable amount of time providing all the necessary information for the claim, I was assured that they would get back to me after speaking with all the relevant third parties. However, to my dismay, they never followed through on their promise.

When I took the initiative to call them to inquire about the status of my claim, I was met with even more frustration. They refused to speak to me and insisted on only communicating with the claimant. This presented a significant challenge for me as the claimant couldnt talk due to an accident.

Adding to my frustration was the unhelpful attitude of the lady I spoke to. She seemed robotic and was unable to provide any assistance, repeatedly stating that she couldn't discuss anything with me, despite the fact that I had initially made the claim. This lack of empathy and engagement only further aggravated my dissatisfaction with Cega Group.

Their failure to follow up on their assurances, refusal to communicate with me directly, and the unhelpful attitude I encountered have left a lasting negative impression. I hope that Cega Group takes this feedback seriously and implements the necessary improvements to prevent other customers from enduring a similar experience.

Shame on you, Cega Group.

Rubbish service long on promise short on delivery

Sophie (Senior Claims Advisor at CEGA) went above and beyond in sorting out my travel insurance claim (in the context of trying personal circumstances on my part) with great consideration and professionalism and with prompt payment once the claim was approved.

After filing the claim, got an email to provide details, replied to it and got the following reply:

The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

Tried to call and waited an hour and no answer, feels like a scam! Just shocking!

Answering emails and calls would be a good start to better themselves. My case was lost, turned up 5 days later with items stolen... Tried to contact and get no reply. I'm in the process of now seeking legal assistance. God forbid we injure ourselves using this insurance as they probably would not reply to any requests

charlestaylor are very bad company
They company has been taking money from me for 4 years now and when problems begin, they find various illegal reasons not to cover my insurance policy, it's hard to get £200 or £300 from them, but if the amount of insurance exceeds £1000 they definitely won't pay. they promise to do everything. unfortunately they don't. I want to prove to you that they are really fraudster, deceivers, they don't keep their words, they deceive you, please be careful.
I purchased a policy on 03/13/2020.Please read their letters. Their promises.
16 Mar 2020, 17:55
Dear Mirwaes,
The unprecedented disruption that Coronavirus is causing across the travel industry has caused us to make some very difficult decisions.On the 11th March 2020, the World Health Organisation upgraded the Coronavirus (COVID-19) outbreak to a worldwide Pandemic.
Based on this, as of the 13th March 2020, we have classed Coronavirus disease (COVID-19) as a “Known Event” in line with the policy terms conditions.If you purchased your policy before the 13th March 2020:For any element of your trip booked before the 13th March 2020, any subsequent claim will be considered in line with the terms and conditions.For any element of your trip booked after the 13th March 2020: We will not cover any claims caused by or relating to Coronavirus disease (COVID-19). Nor will we cover any claims relating to any fear or threat concerning this virus.

My wife had a serious accident while we were on holiday in Turkey on October 22. She had to be rushed to hospital with 6 broken ribs, a collapsed lung and a blead on the brain. I contacted the insurance company straight away and although it seems like they are being difficult there was lots of questions, and things were frustrating at times, they came good when all the information they required was received. They was in continued contact and arranged door to door transportation for us to come home, they even sent a UK Doctor to travel with us. All my expenses were paid and they settled payment with the hospital direct. My wife was in hospital for nearly 3 weeks, 12 days of that in the ICU, she also had an operation out there. One piece of advice is to make sure that you include all medical conditions on the insurance quote including pre-existing conditions as this helps. My experience of CEGA is one that shows a very professional company that is caring and helpful. On a final point the medical treatment my wife received in Turkey was second to none, they saved her life.

Had an accident in Spain that required hospital care and CEGA were the emergency contact through my main insurer. They were very helpful and dealt with the hospital on my behalf. The claims managers i spoke to were supportive and did everything expected of them