Total let down useless UK Company We were handed over to these after my wife had an accident in Switzerland by Insure and Go Ireland No Assistance whatsoever just Forms to fill out Insure a... Ver más
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Consulta las opiniones de los clientes
CEGA were amazing from start to finish to repatriate my sister from her European holiday. The process was quick and easy and I would especially like to thank Tim and Pauline for getting my sister back... Ver más
I have had the stressful and expensive misfortune to have to deal with CEGA Assistance on behalf of my insurer, Admiral. I have had to sort accommodation for my wife whilst I lay in ICU, I have missed... Ver más
Claimed on holiday insurance as France decided to not allow entry to their WI islands from UK (insurance policy was pre Covid). Claim denied because FCO didn’t put St Barths on restricted list - but... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
CEGA is one of the world’s leading providers of air ambulance, emergency medical and security assistance, travel risk and claims management services.
Información de contacto
Cheesemans Lane, PO18 8UE, Hambrook, Reino Unido
- www.cegagroup.com
2,1
Malo
169 opiniones
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CEGA are useless no help at all
CEGA are only getting 1star as you have to pick one to progress. I am still waiting for my refund which I submitted in October! No one replies to emails I have no telephone number for them and the CAA helpline Is the not a help line - they have no telephone number for CEGA It is all a delaying tactic!
Disgusting!
7 de enero de 2020
Opinión espontánea
Well what can I say still waiting on my…
Well what can I say still waiting on my money back from atol claim made on 7th October and having been sent numerous emails requesting the same information over and over .. when you call you are met with rude staff with zero customer service who cannot provide you with any sort of update and just keep pamming you off with there working on it.. and cannot give u an expected date .. and if u ask to speak with a manager you get hung upon.And these numerous complaints will probably never get looked at or acted upon
27 de diciembre de 2019
Opinión espontánea
Waited until 3 days before the 60 day…
Waited until 3 days before the 60 day deadline to email me for more info disgraceful
Now after 3 phone calls had another email to say they want info !!!
I have sent bank statements atol certificate etc
Fed up now
Just give me my money back
22 de diciembre de 2019
Opinión espontánea
Unprofessional, disgusting customer service
CEGA are dealing with my claim after the collapse of Thomas Cook. I have sent numerous emails and also contacted the Facebook page, to which I have had no reply, read but not replied!
I have had no communication whatsoever from CEGA. I have also emailed the CEO of the company, again bo reply. There are thousands of people in the same situation as I am.
The professionalism is non existent. They way they are treating people is disgusting!
3 de diciembre de 2019
Opinión espontánea
Cega absolutely appalling treatment …
Cega absolutely appalling treatment from your company, regarding Thomas cook refunds. We are unable to contact you By phone, and any emails are generated. Why are we being ignored ?
3 de diciembre de 2019
Opinión espontánea
Shocking customer care- poor…
Shocking customer care- poor communication and repeated automated emails requesting repeat info. Shame on you Cega
3 de diciembre de 2019
Opinión espontánea
still owed money , so go elsewhere
at first really helpful... claim pack sent out.. all information returned. paid 1600 for holiday, medical claim.. they paid 584 at first, admin error.. then another 500... another admin error.. on the 8th email stating the remainder being paid.. rang on 13th where is money, they claimed it's been transferred.. another 2 days , still no money... no they state they have transferred it and it's now down to us and my bank to find it... no ref or bank ref given, looks like it's going to go to ombudsmen... it's been a month from claim and still waiting for settlement.. so be prepared for a fight to get all your money and get used to being fobbed off...
15 de noviembre de 2019
Opinión espontánea
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