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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been ordering from Cerami for many years now. Not only are the pieces beautiful to look at but they are extremely good quality too. I still use the same mug I bought 4 years ago multiple times... Ver más

Valorada con 3 estrellas sobre 5

Still waiting for order placed on 28th October 2023 but hope to add to the beautiful pieces I have had since 2021 which are stunning. Several emails from Alexis have promised to sort out the issue... Ver más

Valorada con 1 estrellas sobre 5

DO NOT ORDER FROM HERE I emailed this company to ask if they were still operating and dispatching orders, as I saw they had a closing down sale. They replied to say yes they definitely were so I we... Ver más

Valorada con 5 estrellas sobre 5

We've been using our new plates and bowls for the past few weeks now and absolutely love them. The glaze is beautiful and the colour really pops as well. We regretted not ordering side plates original... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina

Información proporcionada por diversas fuentes externas

Elegant and unique handcrafted stoneware dinner sets, presentayion plates and salad bowls. Made in Portugal & Japan


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

166 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(166)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Absolutely beautiful crockery

Absolutely beautiful crockery, unique, elegant, colours are amazing!
Excellent customer service, quick delivery, will definitely buy more from here!

4 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

So refreshing to discover such a…

So refreshing to discover such a genuinely enthusiastic company supplying products in which they place great faith.
Plates delivered today were excellent quality and just as portrayed.

10 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love these unique crockery items

Love these unique crockery items, each one is individual and they're so different from main stream plates and bowls
Had a lot of compliments on them and ordered twice as really like them +service is great!

9 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great dinner sets and personalised customer service

I bought a dinner set - and it’s the most beautiful set I’ve ever seen! Really unique with amazing colours! What was even more unique was the company itself - a small business who personalises everything from start to finish! Sergio was great in answering all my questions in advance and in giving me updates throughout the process! Thank you so much cerami and I will definitely be coming back!

8 de mayo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Customer Service

I received two defective mugs and having contacted customer service four times now, I haven't heard back from them. I'm extremely disappointed and I don't recommend this company.

Edit: After posting this, I received two angry emails accusing me of being "unfair" to a "small company" and "ruining company's reputation". It was also insisted that I was sent a reply on Saturday. My plan was to change the rating once receiving a replacement but following such aggressive emails, I'm right in thinking customer service is indeed poor even though I've received a refund. It might be one person who accused me being "unfair" but it further ruined the overall shopping experience. I'll no longer be shopping here.

Edit: Sergio I hope you'll stop sending me further emails and insisting that I was sent an email on Saturday that went into my junk folder. I didn't receive your email and not even in the Junk folder. As I've mentioned earlier, I tried communicating four times and waited for a week before leaving a review here & it was only then I received two angry email from Sergio accusing me of unfair and aggressive. However, I received an email from Tommy who explained politely that mugs are out of stock. There is a lot of difference how Sergio and Tommy communicated through the emails. The mugs had two cracks as well some other defects. Sergio I wish you all the best with your business.

5 de mayo de 2021
Opinión espontánea
Logotipo de Cerami

Respuesta de Cerami

Dear Sana

Thank you very much for your review

For Cerami, this is the first time after 3 1/2 years of operation that we receive negative feedback and I am personally shocked by how you feel, I am very sorry you feel this way

You purchased 2 mugs which were delivered very quickly and you emailed us on Friday 30 April about defects. I reviewed the pictures you provided and I replied on Saturday explaining that every ceramic piece is handmade and handpainted and that “defects” are in effect the outcome of actual people making our ceramics. The “defects” were according to my understanding from the pictures you sent me irregularities on the reactive glaze. However as I said in my email I would be more than happy to exchange the mugs for you which was what we were preparing to do in the coming week

On Tuesday 4th May and without any further communication you left this extremely negative review, like we were avoiding your email. I appreciate that you may had not read our email, that may have gone into spam (this happens a lot with our emails given the business domain we use) but in any case I was very surprised from the reaction as I was taking care of the matter. I emailed you asking what had happened, whether you had not received my email and why you felt you had to leave a negative review given we were taking care of the issue and how i felt it was unfair towards a tiny business like ours that is trying to survive Brexit and with 100s of 5-star reviews to drive such an impact to our reputation when it’s been not more than 3 days since we received your request and were dealing with your issue

You subsequently asked for a refund which was processed immediately, including the shipping fees and we also offered to you to keep the mugs as a gift from us, which you

We are a business that consists of 2 people and have been working tirelessly in the last 3 1/2 years to provide excellent customer service and this proves from 100s of customer reviews and 100s of messages of appreciation across our communication channels

We shall continue doing that and just that. I am sorry that your experience has been suboptimal but we are NOT the business or the people you are describing in your review or your edited statement

Good luck and I hope you try Cerami again in the future

Edit: Dear Sana - thank you for continuing to expand on the topic. As mentioned above, you emailed us on Friday 30/04, I personally replied to you on Saturday 01/05 (I also offered to send you a print screen of the email from our “sent” folder) and you waited 2 days until you posted a review without attempting to contact us again or replying to my email. Thanks

Kind regards
Sergio
Founder & CEO

Valorada con 5 estrellas sobre 5

Absolutely delighted!

Absolutely delighted!! 😍 The beautiful selection of pots/crockery I have just received are absolutely stunning! They look even better in real life than they do on the website! They were packaged extremely well. The customer service has probably been the best customer service I have ever received with anything. I was so indecisive in the beginning, (I was annoying myself!) but Sergio was very patient and answered all queries happily. I’m so pleased I went for a mixed set, they all look beautiful together but lots of varied pieces. I will definitely be adding more to my collection in the future! 😁

13 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous product and service

We've been using our new plates and bowls for the past few weeks now and absolutely love them. The glaze is beautiful and the colour really pops as well. We regretted not ordering side plates originally and have just put in an order for them, again selecting different colours rather than having all of them from the same line. The delivery was very well packaged and everything was delivered in one piece. We're very happy with our new set and I'm really glad that we came across Cerami.

20 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gorgeous pieces and top notch customer service

Well to start the pieces are absolutely gorgeous and unique and give so much joy and beauty to my kitchen
Their customer service is also top notch! Non intrusive but supportive, they gave me advise and help when I asked.

There was a tiny crack in one of my mugs that was causing a leak and as soon as I raised the issue they sent another one out so my collection could stay complete! Honestly can’t recommend enoigh

19 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous selection of hand made ceramics

Fabulous selection of hand made ceramics - I bought a four place Gaia dinner set and it is absolutely gorgeous. Very well packed so it arrived safe and sound. I'll be buying some more pieces from them to build it out to more settings.

14 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful items

Bought 6 pasta bowls and wow, they are really beautiful. All arrived quickly and nothing damaged. Lovely selection of crockery on the website and I think it is brilliant how you can buy individual pieces and mix and match from different ranges too. Would much rather give my money to a great independent store like this, so will be purchasing from cerami again, no doubt about it.

9 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

what an exceptional service we have…

what an exceptional service we have just received from both Sergio and Tommy, unbelievable especially in this current climate. we ordered late on 22/12 and it was delivered today, 24/12 and their products are just as brilliant, absolutely beautiful. we will certainly stay in touch and be ordering more from them

24 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality products and customer service

I received an email from Cerami soon after I placed my order, saying that they'd noticed there was a chip in one of the bowls I had ordered. It was the last one in stock so they could not replace it. I received a lovely email from Tommy, the COO noting this and letting me know that he had included a gift to make up for it. It is a breath of fresh air when companies have such good customer service protocols. The products are just wonderful and I will most definitely be buying from them in the future. Thank you Cerami!

17 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dedicated supplier

We started out rather sceptical having been ripped off by little internet suppliers in the past but were pleasantly surprised when someone responded to our chat query on a Sunday morning. Sergio was very quick to create a bespoke order for us and to reorder some items that were out of stock. Our order arrived within about 6 working days safely packaged and the crockery is so lovely that it has improved my fussy daughter's eating habits. Highly recommended.

13 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service and amazing quality!

Placed an order and my items arrived so quickly, the bowls were so beautifully made and will be a perfect gift.Sergio sent a lovely email thanking me for my order, I will definitely be placing an order again soon for myself!

8 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

What can I say? Superb!

What can I say that describes the plates I bought? Fabulous, the service, excellent and the contact from Sergio, heart warming.
I bought the plates to go with a number of pieces made by myself and my sister and I really couldn’t be happier, each piece is individual, the glazes are superb.
I’ll definitely add to my collection in the new year.

7 de diciembre de 2020
Opinión espontánea

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