Champneys Opiniones 

They never answer the phone or emails!!!
We had a group booking for the spa for a hen do, unfortunately I had a medical emergency when out of the country which meant I was going to be unable to make my treatment as I was stuck in the country I was in. I called up 3 days before to let them know, took a very very long time at a lot of attempts and hours I finally got through. They told me you cannot get refund on group bookings, I understood, but the gent I spoke to on the phone said I could have my £170 on a voucher instead to then use within 6 months for another time OR allow the hen group to spend the £170 I spent already on drinks for themselves. So I agreed for the group to have access to the money I spent, however on the day they did not allow any of the group to access that, nor would they give the main person who booked my voucher which I was told would happen if the group didn’t spend.

Ridiculous and again now I’m having to spend my time on hold waiting for someone to eventually answer the phone

Had an overnight stay and couldn’t fault any of it had a lovely stay from spa and spa treatment , the room was lovely and clean but so you’ve change your menu’s I can understand why but I liked your buffet style menus especially the breakfast menu there was nothing on the additional menu if you didn’t like eggs or avocado or couldn’t have them please rethink that but I’ll like to give a big shout out to Tilly who served us for our evening meal , how lovely was she , she is such a lovely addition to your team she made our meal there so lovely thank you Tilly

My daughter surprised me with a one night stay , I really enjoyed it I had a primer massage deep tissue it was the best I have ever had her name was Arlyn Iit was my birthday that day I would highly recommend Arlyn I am looking forward to going again this was in Tring

Very attentive and professional service from Lou in the Champneys cafe

"Facilities heavily disrupted by the PFA camp, and General Manager Carol Harvey is ignoring formal member complaint emails regarding breaches of membership. Obviously don’t care about members and certainly don’t value their long standing membership (Springs).

I haven't visited yet, I am going tomorrow for my first spa, and overnight but honestly, the experiance booking, communication, and trying to get any type of answer from Champneys is very poor. Even though I haven't visited yet, this is already putting me off booking again,

I have been coming to chanpneys for over 20 years and slowly seen the value for money and guest experience go downhill.
The new meal plan is Terrible, before it was all inclusive with a huge range of lively nutritional foods to enjoy with a wonderful lunch buffet. You just paid a supplementary fee if you wanted a steak for example.
Now they charge for everything and you get credits * which are not adequate for a full meal.
The breakfast buffet is half the size to make you purchase side orders.
Waiting times horrendous
Turned into a corporate cash cow
Hugely disappointed.
Treatments and spa and staff still lovely
Staff hate it , guests hate it .

If I could rate this zero stars, I truly would.

Having paid £549 for a one night stay plus over £150 for treatments during the day I was incredibly disappointed with not only the facilities but the services provided.

I think my photos will speak for themselves and all management could offer in way of an excuse or reason is that they understand the building and inside is in a slight state of disrepair. They could only offer a 50% refund on my stay.

Bedding had faeces on it, curtains were ripped and hanging from the rails. Radiators were leaking onto the Carpets and walls were covered in brown substances along with dead bugs scattered absolutely everywhere.
Robes had dirty hairs all over them
Lounge areas and seating were filthy and incredibly limited around the whole area
The machines inside the gym were not working

Food option was incredibly limited and supplementary charges were added to most dishes along with hidden service phase and charges against room and charitable causes.

£78 for a bottle of rosé which is not unremarkable however was served in a short stemmed glass and was not of the superior dining experience that champagne likes to promote online.

The manager was not helpful at all took over 48 hours to return any emails and a resolution was not provided for over a month after my stay. I will also be sharing images and videos via my social media page. Avoid Henlow at all cost

I booked my trip with champneys via Quidco and looks like champneys don't actually honour their cashback on the site. Very disappointed.

June 2026
Beware! This hotel accommodation does NOT include basic facilities like the outdoor pool in your standard stay. They will try to charge you an extra £75, or £20 between 5pm and 9pm, to use the outdoor pool under the pretense that it is part of the spa. (Since when does a standard outdoor on-site pool constitute a spa?!) I don’t know anyone who would pay £75 just for a swim. While I was there, another guest told me they had been fooled by the exact same hidden fee and refused to pay it either.

The management clearly needs to be far more transparent on their own website and on Booking.com. I arrived to use the pool around 11am only to discover this hidden cost. Being disabled, I couldn't wait 4 hours in limbo for a 3pm check-in after that disappointment, so I ultimately ended up just going home. The trip was totally ruined.

I filed a formal complaint and requested a refund. To top it all off, both Booking.com and I have tried contacting the manager repeatedly, but they have completely ignored all phone calls and emails. This level of customer service is incredibly rude and unprofessional. It shows exactly how poorly this establishment just read onn another review infested with bed bugs!!!! ewwwwwwwwwwwwww

We attended Eastwell Manor for a spa day. We were greeted poorly by reception. No info given re lockers and how, we found out by another lady, the wristband worked the locker. We spent our day at the swimming pool which was lovely. The facial was very disappointing for £105. Hard sell afterwards and hard to understand her as spoke fast and English was not her first language. The bar at sage restaurant did not have lemonade....they offered tonic water instead as they had run out! The only good person we interacted with was Keith...he was very helpful and courteous. Would definitely not go back.

I am booked in for a spa day and it is IMPOSSIBLE to get hold of someone to speak to - i have tried all the numbers - waiting over an hour and STILL NO ONE. does not bode well from my relaxing day

I haven't even arrived and I already regret booking. For days I've been trying to reach Champneys, not a single social media channel responded after a week and the phones lines aren't answered either. Main reception has picked up once after 30 calls, only to immediately hang up.

Eastwell Manor - have contacted the reservations team on both email and social media 3 times and not had one response. Not a great first impression!

Eastwell Manor Champneys.

Poor experience on the whole for the cost of the room per night (£375).

First morning, we had a huge confusion that we had not booked breakfast in the restaurant, even though our package included this. I don’t feel like it was stated clearly anywhere that bookings were essential for breakfast or they will be full. After an hour or so of confusion between staff, we managed to eat in the spa restaurant.

Our shower had no hot water for the entire stay, and the room had no air con.

Lastly, we had a spa treatment booked for my partner, the day we left at 10am. This was cancelled half an hour before it was meant to start due to staff sickness. We were offered a slot for 4pm when we were due to check out at 11am.

Quite a disappointing service in my opinion. This was booked as part of our wedding gift which was also this weekend.

In future, i’ll avoid this destination.

We spent nearly £1k over a weekend, but it was only worth a third of that. The rooms and much of the property are very tired. The evening food was very mediocre, mostly overcooked, burnt or tasteless. And two members of the front of house team were rude and dismissive (one even claiming she'd worked there for 20 years, no wonder!).

The positives were – the rest of the team outside those two were lovely, friendly and just generally eager to help. The treatments were also good.

Definitely wouldn't go again, and also I worry about visiting any of the other champneys now if this is the standard.

St Albans Beauty House - 50 min pedicure that was only 40 mins long (I was on time) and only given one coat of polish. Can still see the nail on the big toes.

We are just getting ready to leave Springs Champneys, we have had a fantastic time. The room has been spacious and very comfortable and quiet allowing us excellent sleep and rest. The food has been 1st class and the staff are amazing. Pete has looked after us impeccably with the support of the fantastic team,Milly, Massimo, Catrina, Vena and Sasima to name just a few.
We would highly recommend Springs and would definitely suggest you give it a try if you haven't already. The number of returning guests says it all.

We are so disappointed. We expected a lovely 4 star stay with luxury as a special treat but we have been continuously disappointed to find the hotel is in need of substantial TLC and food is just below par. The spa faculties are tired and tacky, the food is tasteless and slow and the rooms are old and basic essential items do not work like the TV. During our evening meal we were repeatedly told foods had sold out. Then what was provided was a small portion of tasteless food which was overcooked and cold. Majority of staff look bored and unapproachable. Such a shame with so much potential

Champneys Eastwell Manor was one of the most disappointing luxury spa experiences I’ve had in the UK — a property charging premium prices while visibly deteriorating in almost every area that matters.

The problems started immediately on arrival when we weren’t even given dressing gowns, something utterly basic for a spa hotel. Communication throughout the stay was chaotic and amateurish. We were never informed that breakfast was not being served in the main house, so we unnecessarily walked there only to be redirected to the spa restaurant.

The estate itself feels tired and neglected. For a supposedly luxury country manor, the grounds are visibly falling apart: crumbling walls, broken patio stones, and a general sense of decay everywhere you look. The building desperately needs investment and proper maintenance.

The rooms are equally dated. No air conditioning during extremely hot weather made the stay uncomfortable to the point of absurdity. Even worse, the bathrooms still have separate hot and cold taps like something from decades ago. The hot water was dangerously scalding, and having to fill a sink just to mix water to wash your face feels outdated and frankly unhygienic in a hotel marketing itself as luxury.

Breakfast was almost laughably poor. There was no buffet, no yogurt, no fruit, nothing available to tide guests over while waiting. We waited over an hour for basic eggs on a muffin despite the restaurant not even being busy. To make matters worse, the air conditioning appeared to have been turned off while temperatures outside were around 34°C, making the dining experience deeply uncomfortable.

What makes the whole experience especially frustrating is that Eastwell Manor clearly has the bones of a beautiful property, but it feels financially squeezed and poorly maintained. The entire place gives the impression of a business extracting premium prices while underinvesting heavily in the actual guest experience.

Champneys markets Eastwell Manor as a luxury escape. In reality, it currently feels more like a faded asset being run down than a properly cared-for high-end hotel and spa.