Super kind and communicative employees! Also amazing quality items! No piling, and I've worn the pieces at least 10x already.
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Consulta las opiniones de los clientes
my experience with charcoal has been amazing! i've bought from them a few times now, and every time, the quality is unmatched. beyond quality, charcoal also has great customer service - they respond... Ver más
Charcoal has become my favourite Australian brand. Items are exceptionally good quality and also reasonably priced. Customer service is excellent and my every purchase is shipped the following day. Th... Ver más
Absolutely love my purchase!! The bodysuit i got is stunning & I received so many compliments when I wore it. The sales assistants were so friendly & helpful & have consistently been so with every i... Ver más
Información sobre la empresa
Información de contacto
PO BOX 397, 4014, Brisbane, Australia
- 0451248787
- info@charcoalclothing.com.au
- www.charcoalclothing.com.au
Ha contestado el 29% de las opiniones negativas
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Super kind and communicative employees!
Super kind and communicative employees! Also amazing quality items! No piling, and I've worn the pieces at least 10x already.
Charcoal clothing is great quality and…
Charcoal clothing is great quality and big bust approved.
everything was great especially the… quality
everything was great especially the quality but shipping took a little while
Love their clothing
Love their clothing, great quality and affordable!
Exceeds expectations
Everything is accurate description! Super cute. Love everything
Scammers they stole my money
Scammers they stole my money. I ordered more than 200£ worth of clothes and its been 4 months and it never came… when i contacted them several times they told me theyd get back to me and never did..
Like it the pictures
The quality is as it seems on the pictures. You get pretty much what you expect
Really poor customer service, returns, everything!
I’ve ordered from Charcoal Clothing several times in the past and had generally positive experiences, which is why this most recent order (#081114015710718) was such a disappointment.
The quality of the items has taken a noticeable nosedive. The fabrics feel cheap, the construction is poor, and overall the pieces feel nothing like what I’ve received from this brand before. It honestly feels like a completely different company compared to the one I used to recommend.
What’s even more frustrating is the lack of accountability from customer service when concerns about product quality are raised. When loyal customers point out that the quality has clearly declined, the expectation is that a brand will take that feedback seriously and stand behind their products.
I had previously recommended Charcoal Clothing to several friends who are also young professionals looking for something Aritzia-adjacent. After this experience, I can’t confidently recommend them anymore.
There are plenty of other Australian brands out there that actually have their quality and customer experience figured out. Unfortunately, Charcoal Clothing no longer seems to be one of them.
Very disappointing overall.
I've bought from here on multiple…
I've bought from here on multiple occasions. The clothes fit well and the quality is nice.
Great company and fantastic quality
Great company and fantastic quality
Easy and trustworthy!
Everything seems to be nice quality
Everything seems to be nice quality. The real test is how it washes up.
cute jacket and the quality seems fine
cute jacket and the quality seems fine. i had a horrible experience with customer service. cute clothes but i wont be purchasing again.
Very happy with the 2 dresses I bought…
Very happy with the 2 dresses I bought for work - excellent quality fabric and good price. I will buy more.
I live in the US and shipping was so…
I live in the US and shipping was so fast. The pieces fit as expected and the quality was amazing. Will be buying from this brand again! Such an enjoyable experience.
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