ChargedEV Opiniones 11.606

David was excellent. Diligent and professional. Completed the work in a speedy and efficient time. Thank you

Great experience Ashley cross was great from start to finish, very happy with the ev charger.

Rock was amazing. So polite and his work is incredible. So neat and tidy and cleaned up after he was done. Explained everything he had done and how it worked. Could not recommend him enough.

Matthew the installer was excellent, really nice guy, very efficient and communicated everything clearly.

The administration side was not perfect, lots of important information initially provided was missed off the notes so I had to be called repeatedly to provide the same details again.

great, Chris Miles installed. text when on way and installed exactly as I had hoped in terms of placement and the cables. Tidy neat and discussed the ohme app.
thank you

Well done Simon & Josh too...despite all the problems linking equaliser 😅
Certainly deserve a five star 🌟

Really appreciate David coming to fix my EV charger today after a not so good job was done by another person. He was super nice, friendly and professional. He’s work was clean and quick. He helped me set up the app and patiently worked me through the EV charger. I sincerely wished David was the first person to fix the charger initially because I wouldn’t have had an angry neighbour and a ruined carpet.

The scheduled EV charger installation on 25 February experienced multiple service and communication failures. Despite contacting ChargedEV at 9:45am to confirm the installer’s arrival, no update was provided, despite assurances that someone would call or text. A further call at 12:33pm resulted in a tentative arrival time of around 2pm, which did not materialise.
At 3pm, it became clear the installer had not attended. A text from the installer at 3:20pm confirmed that the charger had not been delivered and that ChargedEV had been informed “first thing in the morning” — yet this information was not passed on during earlier calls. This resulted in a full day being wasted, with my husband taking time off work unnecessarily. Following this, several promised call backs did not occur. While earlier alternative appointments were offered, none were reasonable: a same-day installation was suggested with minimal notice, and a later appointment proposed installing a charger that was the wrong colour, despite us having specifically ordered (and paid extra for) a white unit.
Throughout the process, repeated failures to communicate, failure to return calls, and attempts to offer unsuitable solutions caused significant inconvenience. The only compensation requested (<£100) was reimbursement of the additional costs incurred from using public chargers during the 3wk delay (vs home charging) — no claim was made for distress or lost time, despite the significant disruption to both of our working days. Despite escalating my complaint on 23/03, the firm have failed to respond. I have provided multiple opportunities for them to put things right, but there is clearly no desire to do so.

Re below response from Charged EV, the contact details provided below were for the person and email I sent my escalated complaint to on the 23/03 - so have forwarded again!

Great communication very professional, much better than my previous ev install

James S kindly contacted me the day before installation and told me what time he would arrive. This allowed me to plan my day. He promptly arrived and we discussed the options to connect the EV charger to my home network. He clearly explained the process and how long the installation would take. Professional and courteous throughout. Thank you!!

Connor was really great and very friendly

Dave was excellent, very friendly and explained everything he was ginna do throughly.

David provided clear, helpful information throughout the EV charger installation and took the time to explain the approach of connecting directly from the meter box, including surge protection. He went the extra mile by running the wiring underground, resulting in a very neat and tidy finish. I’m very happy with the service overall and would highly recommend him.

Andrian was super helpful, thorough, clean and tidy! Walked me through the app, expectations of the EV charger and made some extra recommendations around energy useage and charging times. Very happy!

Matthew the installer was fantastic. Very friendly, really knew his stuff and did a very neat job, listening to my preferences for the installation to minimise disruption and visibility of cables etc.

My install wasn't 100% straight forward due to a long cable run and some issues with access, but the team helped walk me through the pre-work I needed to do, and the installer seemed to have no issues on the day.

Andrian - excellent.

Friendly polite, quick and efficient. Kept me informed throughout and explained everything.

Rock was great from start to finish, installed quickly and very helpful with all of my questions.

James S was very friendly and professional. Explained the process well and did a neat and very good job on the installation. He helped me set up the app to the charger and checked everything was ok before he finished. Highly recommend!

David has been fantastic. He identified the fault with our EV charger and explained what the issue was. He then managed to rectify the problem very quickly. Very impressed with the speed and efficiency. I definitely recommend David.