Fast, professional and friendly - went above and beyond - excellent service
I was put in a very stressful situation today when my housemate tried to move out without paying what she owes me. She left all of her belongings in the house and left the back door and gate open, presumably so she could retrieve them when I wasn't home (and took all the back door keys). However, as she hadn't locked the door I notified the landlord who put me in touch with Nigel from Chester Locksmiths. I left a message explaining it was an emergency as I couldn't lock the door and so the house wasn't secure, and he called me straight back and told me he'd be there within the hour. He arrived promptly and got the job done professionally and quickly. He gave me a discount on the work if I could pay cash, and when I explained I hadn't been able to leave the house due to the door, and that my sister lives close by and was on her way with the money, he was happy to wait.This despite the fact that he could have taken a cheque and charged me the VAT. My housemate showed up, and he stood with me whilst I confronted her about the money and the locks, and waited patiently until my sister arrived to pay him. On a very stressful day he was a massive help, not just getting the work done so fast, but in taking the situation into account and just being a really good guy. I would highly recommend Nigel and Chester Locksmiths to anyone in a jam who needs a locksmith.
3 de diciembre de 2016
Opinión espontánea